Yvonnefitzgeraldproperties Reviews 60

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Yvonne and her team in Thurso and Wick were very helpful in arranging the sale of our family property in Caithness. Their use of imagery resulted in excellent walk through products which showed the ho... See more

Rated 5 out of 5 stars

Yvonne and the team went above and beyond with our rental property. Very helpful and friendly.Highly recommended.

Rated 1 out of 5 stars

Was extremely disappointed to see announcement on Facebook ( just after 17.00) that a property we were due to view less than 24 hrs later was under offer. While I accept the sellers right to accept... See more

Company replied

Rated 5 out of 5 stars

Recently sold using Yvonne Fitzgerald Properties, Can’t fault Yvonne and her team. Great photos and virtual tour they took of the house. Had a viewing the night before it went live and they put an off... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Estate Agent


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 5 out of 5 stars

Fantastic experience thanks Yvonne…

Fantastic experience thanks Yvonne Fitzgerald properties. Smooth communication and very helpful with information about legal representatives would recommend.

June 20, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you for your review Robert. It’s very much appreciated.

Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service and positive attitude from everyone. It turned into a long process with some issues from buyers. However YF were always there to help us and market the property in the best possible way. Would 100% recommend them to all.

September 2, 2024
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Reply from Yvonnefitzgeraldproperties

We are delighted that you are pleased with our service. Thank you for using YFP and all the best for the future.

Rated 5 out of 5 stars

Would recommend

Recently sold a property with Yvonne Fitzgerald and was very impressed with the service.
I was kept informed every other day with updates, I'd certainly recommend Yvonne and her excellent team

August 2, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks for your review Donna and for choosing us to sell your home 😊

Rated 1 out of 5 stars

Extreextremely disappointed

Was extremely disappointed to see announcement on Facebook ( just after 17.00) that a property we were due to view less than 24 hrs later was under offer.
While I accept the sellers right to accept an offer at any time. I do not accept the selling agent announcing it on social media before informing BOOKED viewing less than 24hrs later.
Their excuse no-one was available to inform us, however,there was someone available to upload it on social media. I found this very disrespectful to us as potential buyers. No apology was offered.

July 31, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you for your review Carmel. As I informed you during the three emails and various messages that were sent yesterday, the offer was received at 5.05 pm. It had been agreed verbally the week before. The staff finish at 5 pm. When an offer comes in, it automatically gets marked under offer on Rightmove, Zoopla etc as well as our own website the same day. If a property is not marked under offer, it upsets the buyers and we still get enquiries on the properties. So even if it had not been marked under offer on Facebook it would still have been marked under offer online by myself last night on Rightmove etc, so that both the buyers and seller were happy. I explained to you last night that I work until 9.30 pm and make a lot of calls in the evening. I also had told you I would have called you when I got home after 7 pm from appointments if you had not noticed it online but you made remarks on our Facebook page and had noticed before I got home. Whilst you are disappointed that you have missed out on viewing the property, this was because when you tried to book the first viewing, I had other appointments. Then the owner changed the other two appointments himself. We have a duty of care towards our buyers and sellers and whilst I can appreciate you are annoyed on having missed out on viewing the house, that frequently happens in estate agency practice and you would have been informed last night or this morning. You were not informed straight away as it was after 5 pm and I was out on other appointments and did not have your number to hand. So even if you had not noticed it being under offer on Facebook you could have well noticed under offer online which was what we were instructed do by our sellers. If the sale falls through however, we will let you know.

Rated 5 out of 5 stars

Everything you need all under one roof if your looking to sell or rent your home.

Fantastic service from the first enquiry right up till the handing over of the keys. Constant updates on sales enquiries along with brilliant virtual tour of the property and they even took care of all the viewings, with an update with feedback after every viewing. Always a friendly quick response to any questions and more than willing to offer support and advice when needed.

June 6, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks for choosing us to sell your home Kevin. We look forward to working with you in the future ☺️

Rated 1 out of 5 stars

Not recommended for selling houses with…

Not experienced / knowledagable in Smallholdings or equestrian facilities.

I personally felt Over prices properties

Good for a seller but have seen a few properties that should HAVE sold but not and changed estate agents / lowered prices etc.
so I suggest buyer check home report for valuation.

Side note:

Recently we sold our house with YVONNE all bills / monies paid etc etc

Recently
I expressed my PERSONAL opinion to a question being asked on Facebook with absolutely nothing to do specifically with Yvonne Fitzgeralds just a general conversation to whether to chose an estate agent or sell privately within a buying and selling group on Facebook group

I stated

‘ Quote ‘
Sell yourself!! If you’re confident! we went with a local sales person thinking it’d be better but then we ended up doing the viewings anyway and we were down the cost of the agent.’

At nowhere did I name ANY company ( in fact we are actually selling our whole portfolio!)

Why did we not say anything at the time ?
YOU were briefed on initial consultation our reasons as to why we had chosen you and as time went on frankly we were at a stage we weren’t in a position to be ‘losing a sale’

Anyway you graciously gave a discount as we had done the viewings which in your own words would pay someone £12 per viewing
Your words
‘ A viewing agent if one was put out is only around £12 an hour and it does not add thousands on to the price of a sale. ‘

We paid 1 per cent which is still thousands to some
maybe this amount of money is not much to YOU but to some it IS thousands

It is NOT my problem you have bills to pay for, I have bills to pay too!
But I want what’s best for me at that tine

We have encountered MANY estate agents and have found selling ourselves was extremely easy and have saved ourselves thousands.

Is to sell privately / as long as you are confident and get legal representation

I even told you this on first meeting us and the only reason we went with yourselves was because we wanted a local agent who knew the area and would vet the buyers!
But even then sone turned up and it was too big for them / not what they were looking for

May you be reminded at this point

YOU sold us a house in the FIRST place!
I’m sure you remember that absolute state it was in and boy the smell was howling!
So we also thought going with you was the best thing at the time as you Knew the property

But we accepted that as we bought during COVID and never once complained to you regarding the house

In this instance (as it’s YOUR companies review )
I KNEW exactly what I was paying you for to get on zoopla/ rightmove and to vet the potential buyers - but again I don’t see where I mentioned YOU in my post to warrant a

However my other properties which has nothing to do with you we were sadly let down,
But that’s got nothing to do with me

I WAS a paying customer
and quite frankly extremely disappointed at your email that was written to me so passive aggressively.

I will reiterate I never mentioned you nor YOUR business.

We will continue to sell houses via the cheapest way we can find.

Best price we ever found got us listed on zoopla for £99 pounds so one can indeed save ‘thousands’ if willing to do the work

If not confident employ an estate agent

And I will still continue recommend selling yourself to people who ask ‘ is it easy to do and who want to save thousands on fees’

Edit to Add : If I had received that response before I would have moved on annd forgotten all about you but now you are attempting to gasslight me?
I also see it’s a habit in each response in these negative reviews.

April 1, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you for your review Lisa which was only posted today after I had emailed you today to say that I was concerned that you had thought you had been charged for viewings which was not the case on your Facebook post.

Whilst you did not mention my company, I was concerned that you had thought you had been charged for something you hadn’t. The email I had written was certainly not aggressive although it pointed out that you were not charged for viewings.

You are entitled to your own opinion and I am entitled to mine. I was not wanting you thinking that you had been charged for something that you hadn’t.

Anyway as I said in my email, I wish you both the best for the future.



Rated 5 out of 5 stars

Great Property Agent in Scotland

From the initial enquiry, viewing, answering many questions and through to completion of the property purchase Yvonne and her team were most helpful and we would recommend them to anyone looking to purchase a property in Scotland. A special thanks to Sean in the office also. Many thanks all!

February 12, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks for the review Wayne. We hope you both enjoy living in Caithness.

Rated 5 out of 5 stars

Great experience for us

Great experience for us
Great service and communication many thanks to Jacqueline who sold our house she was amazing
All the staff especially nicola and shaun very friendly and professional
E mails and calls attended to so quickly
First view and offer the same day
Many thanks

January 15, 2024
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks Nicky. We are pleased that your home has sold so quickly. Jacqueline will be delighted with your kind words. Hopefully you will have a speedy, smooth sale and we wish you both all the best for the future x

Rated 5 out of 5 stars

Expert help and advice whenever you…

Expert help and advice whenever you needed it during the whole experience of selling your home. Easy to talk to and always there to answer any questions and put your mind at ease Thank You so much and selling my home so quickly. Kind Regards Christine

December 8, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks for your review Christine and thank you for choosing us to sell your home. All the best for the future from all of us at Yvonne Fitzgerald Properties

Rated 5 out of 5 stars

We have been delivered an excellent…

We have been delivered an excellent service from start to finish, selling our house and purchasing our new home. Yvonne and her team was there at hand for help and advice when we needed it and made the change very smooth. Thank you very much.

December 8, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks Mary, for the lovely review and best wishes to you both in your new home☺️

Rated 5 out of 5 stars

Recommended

If looking for an estate agent you will not do better than Yvonne Fitzgerald properties.When coming to value our property we found her friendly but professional.
Sean,her office administrater,a real assett
We would not hesitate to recommend this company
Chris and Linda Parsons

November 27, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you for your lovely review Linda. It’s very much appreciated. Kind Regards Yvonne

Rated 5 out of 5 stars

From start to completion of our house sale…

From start to completion of our house sale, the experience was of a highly efficient organisation, with all elements well managed and executed, including prompt and clear communication from each member of the staff involved; and excellent on-line presentation of our property.

October 31, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you for using us for the sale of your property and review. All the best, Yvonne

Rated 5 out of 5 stars

Yvonne Fitzgerald - First Class, Stress-Free Service

Yvonne Fitzgerald and her staff made house buying so easy - they took the stress out of everything and it was an absolute pleasure. The purchase was quick and easy and Yvonne showed us around properties herself, making us aware of all aspects of the property.

The service is absolutely first class and I highly recommend Yvonne Fitzgerald Properties to take the stress out of house buying and to make it a pleasure.

Many, many thanks!

October 29, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you Alison and welcome to Caithness! I hope you both settle well into your new home xx

Rated 5 out of 5 stars

An estate agency that puts you first !…

An estate agency that puts ' the client first' - Yvonne Fitzgerald Estate Agency.
Everyone at Yvonne Fitzgerald's Estate Agency has given us a professional , timely , responsive and personable service during the sale and purchase of our houses. Therefore we thoroughly recommend them.
Thank you all. S & M Elder

October 24, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thank you both for your lovely review. We wish you all the best for your move

Rated 5 out of 5 stars

Excellent Customer Service

Yvonne and her staff couldn't have been more helpfull.
The team delivered quick results without any fuss.
Highly recommended.

October 18, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks Gary for the lovely review. We wish you all the best for your new life down South.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, kept us informed all the time with feedback from viewings. Very professional and efficient. Sold our house very quickly.

October 6, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Many thanks for the lovely review Harry and thanks for choosing us to sell your house

Rated 5 out of 5 stars

Accidentally posted a review on Yvonne…

Accidentally posted a review on Yvonne Fitzgerald Properties and it turns out I had the wrong person. This Yvonne insisted she did not know me and I thought she was nuts. I kept insisting that I was right. (I had the wrong name completely). Although I posted a very negative review (1-star), I am very grateful that Yvonne remained professional until I realized my mistake. So, I can say that she is extremely professional when dealing with dorks like me. Sorry, again, Yvonne. A note to others - if she says she doesn't know you, please make sure you have the right person. - T.B.

September 18, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks for changing the review Tammy. We wish you and your family all the best for you new life in the North of Scotland.

Rated 5 out of 5 stars

Yvonne Fitzgerald properties (First class service )

Yvonne Fitzgerald properties helped me through the whole process when I put my house up for sale . First class service . I would highly recommend. Very professional company ( always returned calls or emails promptly )

June 5, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Thanks for the review Lynda. I hope everything is going well down South xx

Rated 1 out of 5 stars

Underhanded

I recently put an offer in on a property however this was rejected but not once was I asked if I could increase my offer, the other was accepted even though mine was the exact same. Then in a second occasion I put an offer in which was accepted , so put my legal offer in at cost to me only then to be told it was Not enough . So while looking at properties if it is being sold by Yvonne I’ll just not bother . Hope that a property comes up with another agent.

February 6, 2023
Unprompted review
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Reply from Yvonnefitzgeraldproperties

Ian, I have no knowledge of any offer in from you verbally for the first offer or in writing for the second offer as you claim and I don’t know who you are.
I see all the written offers which come into my office and there has been nothing from your solicitor or an offer with your name written on it. I have checked.

As a fully qualified estate agent, and one of the top three selling agents
In the Highlands I am well aware of the law relating to property sales. I certainty haven’t spoken to you myself and if an offer was put in, it is down to the owner to decide who they want to sell to, not us.

If they want to accept an offer, even if they are aware there is another offer there, it’s their property and they can accept it if they want. That is their decision NOT ours.

If they want to go with a person, that is down to them. They don’t always want to go with a higher offer.

If you are not aware of the sales process, which you don’t seem to be, then phone my office next week and have a chat with me. There is nothing underhand going on and as I said I have no idea who you are or what properties you are on about.

I have also not told you that an offer had been accepted and to put it in writing. I haven’t spoken you and we don’t do that unless it has been accepted. I believe this review is fake and will be contacting Trustpilot regarding it.

The fact we are one of the top three selling agents in the Highlands out of over a hundred offices speaks volumes.




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