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Y&Y Group is a forward-thinking financial services company, specializing in innovative solutions in the crypto exchange sector. Founded with a mission to revolutionize the way people engage with digital currencies, we offer secure, efficient, and user-friendly services that cater to both individual and institutional investors.
3.5
6 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I’ve been exchanging with Y&Y Group daily for almost a year, and the experience has been excellent. Transactions are fast, secure, and reliable, and the service is always professional. A trustworthy and efficient crypto exchange—I highly recommend them.
I traded with them in binance; Scammers; do not trust them….. they will not release your money;
Avoid them
Avoid them
Reply from Y&Y Group
Dear Oussama,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify the situation for transparency. In your case, the order was released from our side immediately after both conditions were fulfilled:
1. Completion of the required KYC verification, and
2. Receipt of the funds in our bank account.
At no point was there an intention to withhold funds, and once all conditions were met, the transaction was completed in accordance with our standard procedure.
We take accusations of this nature very seriously and always aim to resolve any misunderstandings professionally. If you believe there is any specific detail that was overlooked, we kindly invite you to contact us directly so we can review it together.
Sincerely,
Y&Y Group Team
I wasted an entire day. After transferring the money, I was unexpectedly asked to complete multiple verification steps most of which were not mentioned beforehand. These included verification forms, repeated uploads of my passport (they claimed all edges had to be clearly visible), and finally a face verification using a video camera.
After completing all this, they suddenly refused to trade with me after I mentioned that I lived in Russia - without offering any explanation. They did refund the money, but when I canceled the order, they rejected the cancellation reason, claiming it wasn’t initiated by them.
The whole process was frustrating and time-consuming. Don’t make the same mistake - check out their average release times before transferring any funds.
Reply from Y&Y Group
Dear Dmitry,
Thank you for taking the time to share your experience. First and foremost, please accept our sincere apologies for the inconvenience and frustration you encountered. We understand that undergoing multiple verification steps, passport uploads, face verification, and form completions can be time-consuming and stressful, and we are sorry that this process did not meet your expectations.
Our KYC/AML verification is a mandatory compliance requirement for all clients, as outlined in our Terms & Conditions, which are always presented to clients before opening an order. While we strive to make these checks as efficient as possible, the duration can vary according to the complexity of each case and the speed with which clients provide requested information. Unfortunately, it is not within our authority to modify these regulatory obligations.
With regard to clients residing in Russia, please note that this jurisdiction falls outside our current risk-appetite parameters. For this reason, once you disclosed your location, we promptly refunded your funds and canceled the order in accordance with our internal policies.
You also mentioned our average release times. Please be aware that this metric encompasses a variety of payment methods and currencies, some of which inherently require several days for funds to be transferred, so it is not solely indicative of onboarding or verification durations.
Nevertheless, we genuinely regret any frustration this has caused and appreciate your candid feedback. We continually review our processes to improve clarity and efficiency for our clients. Thank you again for bringing these concerns to our attention - they will definitely help us to improve our services in the future!
Sincerely,
Y&Y Group Team
The best exchange company. Working with them for a few years and they never disappoint me. 100% recommend.
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