Z4Keys Reviews 574

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the service, finding it easy to use, quick, and efficient, with some even renewing their subscriptions for multiple years. They often highlight the excellent customer support and the quality of the products, noting that everything works as expected and is delivered promptly. Reviewers frequently express satisfaction with the quick connection and the helpful online assistance provided. However, some people were dissatisfied with the longevity of the products and the responsiveness of customer service, with several reporting that their subscriptions stopped working prematurely. There are also concerns about a lack of communication and slow response times to emails and messages, leading to frustration and unresolved issues. This has led some to express disappointment with the overall customer experience.

What people talk about most

Service

Clients share ambiguous opinions on service, with many expressing satisfaction, citing excellent, fast... See more

Subscription

People report ambiguous experiences with subscription services, with many expressing frustration over... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting a complete lack of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Product

Consumers find product experiences to be ambiguous, with many expressing disappointment as products stopped... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well i tried but unfortunately i did not read properly. I got yt but unfortunately i could not get my own yt account. So please read properly. But in full respect i did get a full refund instantly.... See more

Rated 4 out of 5 stars

Had a few problems getting started up but with some help and assistance got my subscription up and going. Absolutely amazing, simply get in touch with the company and get support when required. I will... See more

Rated 4 out of 5 stars

Second time account gone down. Promised a fix in 4 days. Paid for a year in December. Really does look like a scam. Very disappointed I have changed to 4 stars for you as I have been refunded. Jus... See more

Company replied

Rated 4 out of 5 stars

I would have given 5 * but had to wait a long time for the account to be upgraded. I hope the service remains intact for the duration and if so wouldn't hesitate to renew


Company details

  1. Computer Software Store
  2. e-Commerce Service
  3. Security Service

Written by the company

Every feedback we receive here is a step towards our commitment to continuous improvement. We celebrate the positive and learn from the constructive. Your voice aids potential customers in making informed decisions and helps us tailor our offerings to better suit your needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

574 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Purchased Spotify but they're an issue

Purchased Spotify but they're an issue, now only ai answering my questions and it's been all day waiting to fix the problem. Plus the cost has gone up a lot. For a worse service

How am I supposed to upgrade to a new account when you won't answer my WhatsApp messages?

Upgrade to a new account for me please I don't want to pay again

March 30, 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

We working on responding to 500 customer

We’re aware of the Spotify issue.
To resolve it, we can either upgrade a different account, provide you with a new account, or refund the unused subscription period.
Please choose the option that works best for you, and we’ll assist you right away. If you choose an upgrade or a new account, we’ll provide all the new Spotify details.

Rated 1 out of 5 stars

This person is no longer trusted

This person is no longer trusted, if anything goes wrong he ignore emails. Spotify lasted 5 months, no setting were changed and Spotify have removed our duo account and have now put us on the free version.

UPDATE AS OF 10/05/2026 REGARDING THE SELLERS REPLY:
I have emailed the seller countless times with receipt and hasn’t replied, he hasn’t replied to others too, please read other reviews.

March 30, 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

We working on responding to 500 customer

We’re aware of the Spotify issue.
To resolve it, we can either upgrade a different account, provide you with a new account, or refund the unused subscription period.
Please choose the option that works best for you, and we’ll assist you right away. If you choose an upgrade or a new account, we’ll provide all the new Spotify details.

Rated 1 out of 5 stars

Everything was fine until 2 days ago

Everything was fine until 2 days ago, when I got a message from Spotify saying I'm using Spotify in a different country to what I'm subscribed to! I've been in touch with Z4keys to be told I have to open up a new account because it's been compromised, (plus they have gone radio silent now)this is not an option because of all the music I have on Spotify plus my hundreds of liked songs and playlists. If you're not bothered in losing all your playlists then this is a good way to go, if you are, then stay away, it's not worth the hassle.

March 28, 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

On the positive side, the subscription worked perfectly for 9 months. As we discussed, I offered either a refund for the remaining 3 months or an upgrade to a different account as a replacement for those 3 months, so you would only pay for the period you actually used.

Additionally, there are many websites and apps that allow users to transfer playlists easily to another account. You could simply copy your playlists, and I would upgrade the new account for you.

This solution is simple and fair, especially considering the price, but you chose not to make any effort toward it.

Rated 1 out of 5 stars

My subscription has still not been…

My subscription has still not been activated. It has been more than four days since the payment was made, and despite repeatedly following up, I have not received any response from customer support.

This experience has been very disappointing. As a paying customer, I expected timely activation of the service or at least a prompt response from the support team to address the issue. Unfortunately, neither has happened so far.

March 6, 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Hello,
We sincerely apologize for the delay. We recently experienced a major DDoS attack across all our sites, and during recovery we had to restore an older backup, which unfortunately caused some orders to be lost.

We have now sent you the account. We’ve been handling a high volume of messages while working to fully resolve the issue. Since this is your third purchase with us, you know that such delays are not our usual standard.

Thank you very much for your patience and understanding, and we truly appreciate your continued trust.

Rated 4 out of 5 stars

Had a few problems getting started up…

Had a few problems getting started up but with some help and assistance got my subscription up and going. Absolutely amazing, simply get in touch with the company and get support when required. I will definitely be continuing my subscription.

March 1, 2026
Rated 1 out of 5 stars

It used to be good but now it's on and…

It used to be good but now it's on and off all the time. Not worth the hassle

March 7, 2026
Unprompted review
Z4Keys logo

Reply from Z4Keys

Anytime you don't like our service, We have always refund option to get back your money
After using IPTV 4 Months and still you got 8 months, We give offer for 10 Months refund so you only paid for 2 months
Please follow-up on WhatsApp to complete the refund process

Rated 5 out of 5 stars

Excellent Service

Excellent Service
Received Constant Communication, had a very Short Set up time and very clear Instruction.
Like to thank the team very much set up an initial Trial just to be Cautious so far Very Happy will be Extending if still OK when the Subscription is up for Renewal.
Thanks again Kev

March 4, 2026
Rated 5 out of 5 stars

Z4 is a great site.

This site does exactly what you would hope it would do. It can give you a little bit of anxiety, but the constant communication settles the mind and gives an expected result with absolutely no problems

March 2, 2026
Unprompted review

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