Extremely poor communication and missed commitment
I had a very poor experience with this valuation service, specifically with the assigned valuator Bas Zaadnoordijk.
He arrived late for the initial appointment, which already set the tone. After that, communication became a major issue. He was consistently unreachable for follow-ups, despite multiple attempts to contact him.
I clearly stated upfront that I needed the valuation report within two weeks. Three weeks later, I still had not received anything and could not get hold of him. Even the back office was unable to reach him, which was quite concerning.
After about four weeks, I was informed there were “personal issues.” While I understand that things can happen, there was no proactive communication at any point, and the situation was not handled professionally. As a client, you expect at least basic updates, especially when timelines are critical.
Because of the delays, I had no choice but to hire another valuator to get the report done.
The refund process was equally frustrating. After requesting a refund, it took another two months to receive it. During that time, I reached out multiple times, with little to no response. Overall, I must have followed up more than a dozen times just to get closure.
This experience cost me significant time, effort, and unnecessary stress. Based on my experience, I would strongly recommend others to think twice and ensure they choose a valuator who communicates clearly, respects timelines, and handles clients professionally.








