Zafpens Reviews 446

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the detailed descriptions and wide selection available. Many people also commend the fast and secure delivery service, noting that items arrive promptly and are exceptionally well-packaged, often with thoughtful, personalized touches. The overall service is frequently described as outstanding, with consumers appreciating the smooth ordering process, competitive pricing, and clear communication. Reviewers often express their intention to make future purchases, emphasizing the care and passion evident in the company's approach to both its products and customer interactions.

What people talk about most

Product

Consumers find the products to be positive, highlighting the wide selection and detailed descriptions. Many... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently praise the speed... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering system... See more

User experience

Clients share positive opinions on user experience. Many customers describe their shopping experience as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to other online stores I've browsed, Zafpens prices are generally lower, so I decided to try them. The transaction went very smoothly, with the staff answering inquiries rather swiftly. Upon... See more

Rated 5 out of 5 stars

Fast and safe delivery, as usual. Zafpens has become my go-to place for my fountain pens (and accessories). Packaging is very nice and, more importantly, safe. Never had any issues, nothing broken, no... See more

Rated 5 out of 5 stars

Amazing store, fully recommend! I bought a fountain pen and the delivery was made right away, i always receveived all informations from DHL and arrived even a day early. The packaging was amazing, cam... See more

Rated 5 out of 5 stars

What a wonderful service I experienced by ordering a Pilot Custom 823 from Zafpens! Although I do not remember marking the purchase as a gift, it came in a really nice packaging as if it was one. Unpa... See more


Company details

  1. Pen Store
  2. Stationery Store

Written by the company

We have been selling writing instruments since 1968 with absolute consistency. We count half a century of operation, serving our customers from all around the world. Our store is in Athens, Greece on a privately-owned 500m² three-story building. We offer a hospitable place full of famous pen brands and a huge variety of premium stationery. With love and passion for writing objects, we work every day to satisfy our clients' needs and stay up to date. Our trained staff is always at your disposal and awaits you daily to recommend everything new about fine writing instruments, rare pens, special papers, inks, and more...


Contact info

4.9

Excellent

TrustScore 5 out of 5

446 reviews

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Rated 4 out of 5 stars

So the items that I purchased from…

So the items that I purchased from Zafpens were great, but I'm working with them on one item, and they seem to be very responsive, which is helpful. I purchased a LAMY pen case that I am in love with, a pencil box with the Monet Chrysanthemum pattern, and a Paper Republic leather notebook cover that seems to have a subtle issue and hoping Zafpens will exchange this for me. Update later, and hoping to make this 5 stars after this is resolved - as I said, they've been responsive, so hoping for the best!

February 5, 2025
Rated 5 out of 5 stars

Everything great

I did my first order by Zafpens and everything was great - the delivery updates, the quality, the Mailing :) Thanks therefore

January 13, 2025
Rated 5 out of 5 stars

What an excellent experience to deal…

What an excellent experience to deal with Zafpens and Dimitrios. They are extremely professional, everything I have ordered from them, has arrived fast and maticulously wrapped and packed. I will highly recommend them.

November 26, 2024
Rated 5 out of 5 stars

Great place to buy pens!

Great customer service. Answered questions promptly. Had some trouble ordering a pen on the website but through an email exchange found another way of ordering the pen. Received exactly the pen I wanted. Based on my experience, I would buy from them again.

November 26, 2024
Rated 5 out of 5 stars

Excellent customer service!

Quick shipping, thoughtful packaging and a beautiful Pilot Custom 823 in bold. Dimitrios also offered me a free ink upgrade from the usual Pilot Blue that comes with the Custom 823 to Iroshizuku Shin-Kai.

November 26, 2024
Rated 5 out of 5 stars

The platform is very user-friendly

The platform is very user-friendly, and the process of posting an ad was quick and easy. Communicating with sellers is seamless, and it provides a secure environment. I was able to find what I needed in no time.

November 26, 2024
Rated 5 out of 5 stars

Excellent service, recommend!

Recommend the shop!
I've purchased some mechanical pencils Pentel Kerry of different body-colors. They all got to me with the exact body-colors, I've ordered them, and in nice pencil-boxes.
This shop was the only one European pencils shop in which I saw these body-colors of this model.
The delivery was fast enough and without additional complications.

October 16, 2024
Rated 5 out of 5 stars

Perfect!!!

On Friday my husband broke by mistake my pen from 90'. On Monday I have already received my new one! Good quality, perfect packing! They are professional! Thank you very much!

September 30, 2024
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