Zalando Lounge Reviews 

Great prices and Quick Delivery.

Very happy customer!

Ordered MK trainers. Didn't arrive. Left by bins by Hermes. No parcel now having to argue with Zalando. Christmas next week. Disgusted.

14 days and by the time you open your box it is too late to return. We are hard working people. What a contrast to zalando.

The return procedure takes a lot of time but apart from that a great experience.

I have ordered a few different times with Zalando and have always found them to be good at delivering items, always the right size and delivered in a reasonable time!

I have ordered twice from zalando lounge now. Didnt have a single problem. Delivery takes a bit of time but both times I have received the items within 10 days after ordering which is not bad. Good brand products, great quality and saves you a fortune. Cant complain, very happy with the service. Would definitely use again.

Customer service and their replies are outrageous, not mentioning Hermes performance.
First of all, estimated delivery is a scam, they have no control over that. Then when it's with Hermes it gets even worse. My order was out for delivery for 5 days and when I asked where is it, they've just changed the status to delivered without delivery, claiming I signed for it, but when asked for the signature it was refused.
Hermes does not provide information to customers, only to Zalando, so back to square one. Even if you have buyer protection, it doesn't work, because of the false tracking.
Avoid!

Despite the bad reviews, I took a chance and ordered from this company because they were the only ones who stocked the Nikes I wanted! I got 2 pairs, they arrived within 2-3 days of ordering in perfect condition. Very happy :)

I returned £120 of goods to Zalando Lounge in June, they have confirmed receipt of these goods (only when asked mind you) but will not refund me the money stating technical difficulties and saying I should be patient (a month so far!). I am so disappointed and angry and can only say I would never use this company again and definitely not recommend it to anyone. Don't be fooled by the bargains, they are not a bargain if they withhold your money despite receiving goods back. At no time have they contacted me to explain or apologise - this is ongoing.

Ordered a pair of 11.5 north face shoes which arrived quickly enough. Upon opening the box, which was marked as 11.5, tried the shoes on only to discover they were slightly tight. Checked the label inside and they were marked as 11, not amused. Immediately contacted customer service who got back to me the next day. They advised me that due to their "sales model", they were unable to replace the shoes as the offer was finished and offered me a refund with 10% off my next order. Absolutely useless. The mistake was theirs, not mine and to me, 10% off is ridiculous. I will NOT be ordering anything from them again and highly recommend that you don't either as they can't even get the basics right. Total waste of time and effort as I now need to take time out of my day to return them.

I honestly don't have any problems with this company/website. I've bought and returned a lot of items since I found out about them, and so far I've not had any problems. Designer goods at a fraction of the hight street prices; amazing! And when I've returned goods (always because items didn't fit, never because goods were faulty!) they have been free carriage returns, and refunds issued within a few days. I love Zalando Lounge and hopefully will continue to have a long and successful relationship with them.

5 Stars from me!

After waiting over 3 weeks for my delivery, I returned home to find a box clearly labelled with the Zalando logo sitting on my doorstep on a busy street. Relief that the item had not been stolen then turned to disbelief when I found that the hand bag I had ordered was not inside the box. Instead, I had received an enormous pair of shoes. On calling Zalalando, I was informed that they would not be able to send me my handbag as this was now considered a lost item, and that I would not receive a refund until I had taken the shoes to a returns depot a considerable distance from my home. Only when the shoes had been received by Zalando would they proceed with the refund. So, not only have I lost the handbag I had been so excited about, I also have to go to a lot of trouble to deliver someone else's shoes to a depot before I can get back the money I paid for nothing. Disgusting service!!

Real bargains
Good brands

Shopped 4 or 5 times at this site and has worked well. One order got cancelled but they handled it fine.

I bought two items, never received them! They told me they are investigating what happened, but I am still waiting to know. When I ask them, they only send me back the same standard reply: 'In order to resolve this matter for you, we kindly ask for your patience.
We will immediately contact you as soon as we have received the requested information'.
Obviously,I am not going to buy anything else from this website!
If I have read these reviews before, I would never have bought anything. I only hope to see my money back, in case they lost my items!