Zalando BE Reviews 

Fast delivery (3 days), all items arrived in great condition. Tracking is very accurate.

CANCER COMPANY I bought a Bershka Bomberjacket and they sent me a Champion Cap instead piece,of shiet eshop they played with my ass

I used to like ZAlando (used zalando.be) as their product catalogue is not as messy as Amazon’s and goods were delivered before with no issues. But bad experience in recent 2 purchases to Lux - one returned without notifying me and one lost by the delivery agent (post.be). Seems their customer service system is not monitoring shipments end to end and its up to me as the customer to followup on status after weeks of waiting. After the first delivery fail, I gave it a second chance and ordered again only to have the package lost. I really hope Zalando will find a more reliable partner to replace post.be at least for deliveries to Lux, as the post.be track and trace system is not accurate at all and can be unchanged for days on end with no notice to recipient. Its a pity but till this issue is fixed, its goodbye time for zalando shopping for me.

Orders were cancelled 3 weeks ago, contacted customer service 3 times for the refund.

order: 11001061938632
to refund 207,95 €

order: 11001061890443
to refund 327,89 €

its more than 500 euro they owe me, after 3 weeks, stil diidnt received money back,although in the system all items are marked as cancelled

My package was lost but after contacting the zalando team they contacted the delivery company and helped me find my lost package.

Every time I place an order on Zalando everything goes as planned (or even better) and the products are of a great quality. They offer free fast delivery (I even got my products delivered the day after for free a couple of times). I love that they offer premium brands at a very good price. I would definitely recommend it to everyone! I really haven't had any problem with them so I will continue buying products there.

They should do something about the sneaker bots... There are always people using bots to buy shoes like air jordans, adidas special editions and so on, everytime something like that comes out for sale they are all gone in less than a minute and are later sold for stupid prices on scalper sites..

I never received my order . I let them know and they told me that "maybe" bpost left it to a neighbor...as if I used the neighbor's name in my order and not mine. They kept my money without reimbursing me till they "clarify" the situation. I will take legal action against them cause they stopped replying me when I asked for compensation.its the second time that their delivery in Luxembourg goes wrong and for their policy it's the client to pay for that! Awful service don't trust them

Item received with stains

Item received with stains. The jacket I ordered was the last one, the item is now out of stock in all sizes, so I could not exchange it. It arrived with two very apparent stains. I filled a complaint on their website, but they only offered to take the jacket back and refund me, while I can live with those stains, but do expect a partial refund for the damage. It would be great if they could more thoroughly check when they receive damaged items back from customers before they self them to other customers.

What can I say? You can't go wrong with Zalano. Great prices

Very bad experience with their Customer Service.. Will be last time I'm purchasing something from their website.. I called them for help and in place of assisting with my issue, they started to criticise me and practically called me stupid.. really didn't appreciate that.. when I asked them to change the way talking to me, in a very polite way, they told me that they have 100000 of client like me.. so one more less, does't change anything for them, they will receive their salary anyway and hung up the phone.. I was extremely shocked.. I've never been treated like this in my whole life.. so disrespectful.. I have no words..

Best trustful shopping online ever ! Orders come in time , refunds too! I never ever had any issue! Thanks!

I regularly order items with Zalando. So far no problems, shipping OK and products in good condition. You have to be careful with their price setting though, as sometimes an item is suddenly more expensive, but if you are aware of this, you can easily anticipate on it.

Thanks for understanding my problem and giving a solution to it.

I’m very thankful with Zalando! They are very fast to resolve the problem and very kindly!
Thank you Zalando

Good quality products and accurate service.

Communication rapide, simple et efficace.

Fast dispatch, great communication concerning a delivery issue. 100% recommended.

Immediate reply and prompt solution+
Thankyou