Zalando Reviews 324

Don't give money back for losing items. I have not been getting my order.I was contact them and they promised to give money back but not. Still waiting two ears

Ordered a shoes for Christmas. Received broken shoes, with Scratches. 1 star is too much

Liked the website and good experience with delivery. No issues.

I bought 4 pairs of shoes for kids and ended up returning 2 due to bad size. They never returned my money and claim that they have not received my return. I’m so shocked - I used to buy a lot with zalando and have never had such issues. This used to be great marketplace, unfortunately not anymore. I start doubting I will ever get my money back.

DO NOT ORDER ! I bought €350 Gucci sunglasses in June I received an empty box I contacted zolando as I had video graphic evidence and I was blocked with emails and phone number. I had to contact my bank to dispute the charge as it was fraud

You can find really nice items on this site and they are good quality and brands that you can't find elsewhere. However, I don't order from here again due to it never arriving on time. They use Fastway to deliver. The packages are always late and you only speed up the delivery when you start a complaints process, which doesn't seem available anymore, as you can't actually contact Zalando but hit a dead end on their website stating that your package is delayed.

Is this company legitimate?
Two years ago, I ordered a pair of Nine West court shoes in a UK size 6 as a gift. A size 8 arrived and I returned them and reordered a size 6 (39). Once again, a size 8 arrived back to me. I called customer services and they told me to return them and reorder again, which I did. This time a size 5 arrived. I called customer services again and they said obviously they don’t have a size 6 in stock! Perhaps order a different pair. So once again, I returned the shoes and decided to order a different pair which again were available to order in a size 6. Unbelievably, a size 5 arrived in these shoes. So once again I returned them. Two years past and I figured stock would be rectified and I decided to order another pair of shoes from Zalando. Ordered a size 6 (39) and a size 5 have just arrived. This is unbelievable. Please consider ordering from this company as stock is clearly not checked and any size that’s in the warehouse will be sent if the one you ordered is not available. Quite incredible really!

They sent the wrong item, which was worth less and refused to send the price difference as they required you to go to the hassle of printing a label, sending it back and then waiting for the refund before ordering again. Ridiculous

Avoid this company if you don’t want any hassle. They obviously have incompetent people working for them.
They sent out the wrong item and expect me to go out of my way having to download a returns slip and also drive to the nearest fast way office. Totally unacceptable.

I was a bit wary after reading the reviews but, I cannot complain about a thing. From the moment I ordered until I received my item was 6 days which I think is pretty impressive. Thank you Zalando

Very easy to shopping, but it's disgraceful when you need to get a refund. I already talked in the live chat, sent more than 3 emails and nothing. Don't know what else should I do to get my refund. Frustrating!

People be aware this is clear scammer site looks by yourself all over Europe they take money from customers but they never give back I find they have head office in Germany Berlin with no website. Don't buy anything from them !

Oh Wow..it's all good while it is good. Didn't receive 2 of my orders delivered by Fastway twice in a row. Zalando promised now, told me to rest assured that I'll recieve my order, just for me to realise that it is being returned. No emails, no response, no accountability whatsoever. Disgraceful. FASTWAY AND ZALANDO YOU DESERVE EACH OTHER!!!!!! Both do not care about their customers!!! Avoid at all costs. Use Asos for example, think they use different delivery company.

the strangest experience with an order from Zalando. I ordered a bag and after the specified delivery date I did not receive my order. I tracked the parcel and it was indicated that the parcel could not be delivered and it was sent back, I wrote to the Zalando support group, they replied that I should return the parcel and then they will return my money, after reading reviews about the work of this company I realized that I fell for scammers. I wrote to support that I will not cancel the order since the site indicated that my product was canceled and I wrote to them that I will contact the relevant authorities if I do not receive my money back and oh wow, the parcel was found on the same day and it was delivered to me! I will not place an order on Zalando anymore, strange feelings

I purchased boots of zalando the expected delivery date was July 30 didn't arrive until July 31 . When the boots arrived I tried them on and noticed the material was stiff as the boot this consequently means when I would walk it caused friction on me heal cutting the skin. I assumed that the booth needed more wear but my heal only got worse from the boots. Avoid these products

I bought shoes lace up ankle boots ask for refund they send me63.56 euro and I pay for shoes 211euro I wear he boots barely for week and they brake down on both side this website is worst scammer I ever experience they trick me for over 148eur someone making money on scamming people I do my best to shut down this website and share that with thousand followers biggest mistake they ever make! I keep everybody update

they stated my product was being returened due a carrier issues (i have the screenshot of their website) and one day "magically" the carrier "delivered" the goods, i never recived them, i asked for a POD (proof of delivery) which is the most normal document for a Freight forwarder and they denied to provided it saying the carrier deliver the goods but without providind any proof and when they said before the shoes were going back to their warehouse. DO NOT BUY TO THIS SCAMMERS

I’ve had a terrible experience with Zalando. It’s been three weeks since I placed my order, and I still haven’t received it. Fastway hasn’t even attempted delivery—they claim it’s sitting in a depot, but they don’t say where, and they don’t respond to emails.

I contacted Zalando, but all I get are automated replies telling me to wait longer or that they’re “investigating.” I even tried the live chat, and the agent just repeated that they’d investigate, then ended the chat before I could even respond.

This level of customer service is completely unacceptable. I’m frustrated and disappointed, and I just want a refund.

I really enjoy shopping with you, but if you continue using Fastway for delivery, unfortunately I won’t be buying from you anymore. Fastway is a terrible company, and if you check the reviews on Google, you’ll see how bad they are. That company should shut down. They’re claiming they tried to deliver my package four days ago. My husband works from home, he’s always here, and no one came. Their customer service is awful, and they are extremely lazy people. I don’t know how you and other companies still use Fastway for delivery. It’s a complete lack of respect for the customer.”

FRAUDULENT COMPANY ...DO NOT PAY REFUNDS ON FAULTY Dr Matens sandals cost €158.89
NOW BLOCKED MY E MAILS....

THEY HAVE NOT PAID REFUND €158.89 STATED 3RD JULY 2025...FOR FAULTY SANSALS...NOW BLOCKED MY EMAILS EXPRESSING DEEP CONCERN FOR NON PAYMENT OF €158.89 REFUND

17.7.2025 UPDATE ; ZALANDO CONTINUE FRAUDULANT BEHAVIOUR..NO €€ REFUND REPAYMENT €158.89....REFUSAL TO PAY REFUND...BLOCKING MY EMAILS....TRULY DRVASTATED..NEVER HAD SUCH DISGRACEFUL ON LIBE SHOPPING RXPERIENCE...ZALANDO....DO NOT USE...DO NOT USE ...TOTAL FRAUDULANT COMPANY..DO NOT USE....DO NOT USE...I AM CONTACTING THE POLICE+ REPORTING...STEALING €€ FROM INNOCENT CUSTOMERS...TOTAL BLATANT STEALING....VVVV SHOCKING+ DISGRACEFUL

ROSIE MOORE