Lang leveringstid
Danish:
Bestilling skete d.5/9-23, Zappy trak penge d.6/9-23 , samtidig fik jeg at vide at mine vare er afsendt. Da jeg ikke var hjemme da postnord kom med pakken, kunne den afhentes dagen efter. Det kunne så ikke lade sig gøre, da posten endnu ikke var sorteret, fik jeg at vide af en Føtex/postnord medarbejder, at jeg kunne prøve dagen efter igen. Der kune pakken heller ikke afhentes da medarbejder ikke kunne se den i deres system, jeg skulle kontakte postnord for en efterlysning af pakken. Postnord chatbot, var heller ikke til meget hjælp.
Jeg kontakter Zappy. dk der kunne oplyse at den var i DHL’s besidelse, og jeg skulle kontakte dem for at aftale levering. Zappy skriver også at de så må sende varen til mig igen, hvis pakken ikke fremkommer.
I DHL appen, kunne den heller ikke findes, og ved at klikke på at pakken allerede er ankommet, fremkom endnu en valg mulighed på DHL appen, nemlig spørgsmål om et forsendelses nummer, det havde jeg og klikker derfor JA til det, derfra ryger jeg over på Bring hjemmeside? Mystiks. dette meddeler jeg også til Zappy.dk som allerede på dette tidspunkt har sat en efterlysning i gang på pakken. Her er der der tids mæssigt nu gået næsten 2 uger fra jeg bestiller og Zappy.dk trækker mine penge. Med noget skriveri frem og tilbage, og meget tæt på at jeg sender endnu en mail til Zappy.dk, tjekker jeg igen postnord appen, denne gang er den famøse pakke klar til afhentning, som jeg naturligvis gør, med det samme.
Zappy slap for at gensende varen til mig, og derved sparede de 243 kr. som de 2 enheder kostede samlet med porto.
Det var en 8 ml. CUBA (75 kr.) parfume og Rue Broca Pride intens 100ml. (146 kr.)
English:
Order was placed on 5/9-23, Zappy withdrew money on 6/9-23, at the same time I was told that my item has been shipped. As I was not at home when Postnord arrived with the package, it could be collected the next day. It could not be done, as the mail had not yet been sorted, I was told by a Føtex/postnord employee that I could try again the next day. The package could not be collected there either, as the employee could not see it in their system, I had to contact postnord for a request for the package. The Postnord chatbot wasn't much help either.
I will contact Zappy. dk who could inform me that it was in DHL's possession, and I had to contact them to arrange delivery. Zappy also writes that they must then send the item to me again if the package does not appear.
In the DHL app, it couldn't be found either, and by clicking that the package has already arrived, another option appeared on the DHL app, namely questions about a shipment number, I had that and therefore clicked YES to it, from there I smoke over to the Bring website? Mystery. I am also notifying Zappy.dk of this, which has already launched a request for the package at this point. In terms of time, almost 2 weeks have now passed since I ordered and Zappy.dk withdraws my money. With some writing back and forth, and very close to sending another email to Zappy.dk, I check the postnord app again, this time the famous package is ready for collection, which I naturally do immediately.
Zappy didn't have to resend the item to me, and thereby saved DKK 243 which the 2 units cost together with postage.
It was an 8 ml. CUBA (DKK 75) perfume and Rue Broca Pride intense 100ml. (DKK 146)
