I had a very frustrating experience with Zappy Health’s billing and cancellation process. I originally signed up on March 6, 2026, believing I was making a one-time payment. I did not knowi... See more
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100% Satisfied-Great customer service, easy appointments, great products. As a person who needs this medication and doesn’t have a normal situation this company has been able to help me and I am extre... See more
Company replied
Well, the first thing I noticed was how EASY it was to find info re: cost of meds, plans and membership (some sites make you search for their prices, others have surprise membership fees). The sign u... See more
I have used a few compound providers and Zappy by far is the most professional provider I've encountered yet. Their website is extremely user friendly and provide a great deal of content regarding the... See more
Company details
Written by the company
At ZappyHealth.com, we're revolutionizing the journey to weight loss with a comprehensive, science-backed approach that caters to the unique needs of each individual. Our platform is designed to empower you with the tools, resources, and support necessary to achieve your weight loss goals in a healthy, sustainable way. From personalized nutrition plans and tailored workout routines to one-on-one coaching and community support, we offer a holistic solution to weight management. Understanding that weight loss is a deeply personal and often challenging journey, we emphasize a compassionate, motivational environment. Our team of certified nutritionists, fitness experts, and health coaches work closely with you to develop a plan that fits your lifestyle, preferences, and medical history. With ZappyHealth.com, you're not just adopting a diet or exercise regimen; you're embracing a healthier lifestyle. Our innovative platform leverages the latest in health technology, providing interactive tools and trackers to monitor your progress, nutritional guidance, and educational resources that demystify weight loss. Whether you're looking to shed a few pounds, embark on a significant weight loss journey, or simply adopt healthier habits, ZappyHealth.com is your partner every step of the way, offering a path to success that is as rewarding as it is effective. For more information, please visit our website
Contact info
7660H Fay Ave, Suite 504, 92037, LA JOLLA, United States
- 866-719-2779
- solutions@zappyhealth.com
- zappyhealth.com
4.5
Excellent
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Thank you guys
Thank you guys! You never cease to amaze me how honest and trustworthy your company and each individual is. I've been a customer since 12/2024. You have worked with me in every circumstance I find myself in. Thank you!
August 19, 2025
Unprompted review
Reply from Zappy Health
Thank you so much for your kind words and for being with us since December 2024—we truly appreciate your trust and are grateful for your recognition of our honesty and dedication; your feedback inspires us to continue supporting you in every circumstance!
Zappy Health used to be a quality…
Zappy Health used to be a quality company. Now they lie, and don't answer your questions, nor send out your order in a timely manner IF AT ALL!!! They use stalling tactics because they are insufficient, and have no communication with fellow employees, and they are frauds!! DONT WASTE YOUR MONEY AND TIME!!!
August 4, 2025
Unprompted review
The team us very responsive and patient…
The team us very responsive and patient to answer all your questions.
August 13, 2025
Unprompted review
Reply from Zappy Health
Thank you so much for your kind words! We're grateful you appreciated our team's responsiveness and patience—feedback like yours motivates us to keep improving and providing the best support possible.
I have always struggled with my weight…
I have always struggled with my weight since grade school. I have never used something that worked so well without crazy side effects like jittery feelings or putting me in the ER due to chest pains and a BP so high I could have passed away. I think this is the safest drug ever. I was a little frustrated in the beginning, but I did have a friend who had used this and helped walk me through it. I didn’t feel the appetite suppression like she did right away and started wondering if I ever would after weeks of not feeling it, but finally it kicked in. My brain turned off all crazy cravings, I stopped eating a lot of foods that was contributing to my weight gain that I didn’t even realize was a contributor. Then the weight just started coming off. I like that it’s gone a little slower for me because I have so much weight to lose and didn’t want to do it so fast that I had loose skin. I am so grateful to this program. It’s the best one from the research I did. I didn’t think it was fair to pay a “membership fee” like other companies make you pay for on top of the already high price tag. I’m grateful for the reduced cost, but it still is expensive for someone like me. But I’m happy to pay for it knowing how well it works. The customer service is incredibly helpful and responsive. I have always received a lovely response from their team whenever I reach out. Thank Zappy for being here and taking care of people who really need it and want to feel and look better. I’m down 40lbs and wearing clothes I haven’t been able to fit in years. I’m learning that I was over eating, eating too late, and the wrong foods. I now enjoy foods with little to no salt, high protein, fruits and vegetables. Thank you Zappy!
August 13, 2025
Unprompted review
Reply from Zappy Health
Thank you so much for sharing your incredible journey and trusting Zappy Health to support you—you’ve highlighted so many important parts of your experience, from overcoming side effects to finding support in your community, and we’re honored to have played a role in your transformation; your detailed feedback truly helps us improve and inspires our team every day. Congratulations on your amazing progress, and thank you for your kind words about our customer service—we’re always here for you!
Waste of money
Waste of money. I took the prescribed amount and feel nothing. It does not curb my appetite I feel no side effects. I tried contacting Zappy Health and there’s no one to talk to.
August 13, 2025
Unprompted review
Glad I Found Zappy
I am grateful to Zappy for helping me get started on my journey with GLP-1. Their service has been easy and seamless and responsive and I am benefiting extremely well from the medication. With so many choices, I am glad that I selected them from the start.
August 6, 2025
Unprompted review
Reply from Zappy Health
Thank you so much for your kind words and for choosing Zappy Health—we’re thrilled to hear our seamless, responsive service has made a real difference as you start your GLP-1 journey. Your feedback truly means a lot to us and helps us keep improving!
Simplified and straightforward plan
Simplified and straightforward plan. Very helpful and affordable.
December 21, 2024
Reply from Zappy Health
Thank you so much for your kind words! We're thrilled to hear that you found our plan simplified, straightforward, helpful, and affordable—your feedback truly motivates us to keep improving.
Feeling positive
I really can't grade the experience yet. However, if it is as excellent as the customer service has been then I don't see anything but excellence and success of my weight goals.
December 10, 2024
Reply from Zappy Health
Thank you so much for your kind words about our customer service—we’re truly grateful for your positivity, and your feedback inspires us to keep delivering the excellent experience you’re hoping for as you work toward your weight goals!
I started using Zappy in December then…
I started using Zappy in December then took a break. I was OK with them for Jan Feb. With Red Rock. I then decided to go back on it in June. Boothwyn shorted me almost half in the vile. I only had enough for 2.5 weeks. I paid 249. Theat is about 62.00 per week. They refunded me only 50.00 and now I do not really trust them anymore.bad experience this go around
Update - your response is not actually helpful. I just received an email from your company in regards to now Im shorted and will have to wait another 10 days to order more is ridiculous. Your customer service reps do not even read the emails and respond with canned emails back. Guess I will find another servicer.
June 25, 2025
Unprompted review
Reply from Zappy Health
Thank you for sharing your experience—while we're glad you found our service helpful initially, we're truly sorry for the inconvenience and frustration you faced with your most recent order and refund; please know we take your feedback seriously and are continuously working to improve our customer experience.
Reply from Zappy Health
Thank you so much for your kind words about our communication and understanding—it truly means a lot to us, and your feedback helps us continue to improve and provide the best possible care.
STAY AWAY
STAY AWAY, this company is a rip off. They give you the run around to even speak with anyone
June 20, 2025
Unprompted review
Horrible Patient Care
Impossible to speak to a live person or the licensed provider who supposedly is overseeing your care. You just go around and around in a loop with AI. The doses they provided did not result in appetite suppression and AI told me I couldn’t increase. This, even when I had no side effects history using the medication. It seems this is just another company which is capitalizing on the direct to consumer market place to pad their pockets while not delivering as promised. I should own one of these companies. I’ll be reviewing the other 1 star reviews now to see what other companies actual had live providers that listen to you, review your records and don’t just take you $700 and run.
June 19, 2025
Unprompted review
Reply from Zappy Health
Hi Terri,
Thank you for taking the time to share your feedback — even when it’s difficult to read, we take messages like this very seriously. We understand your frustration, and we’re truly sorry to hear that your experience hasn’t lived up to the standard we aim for every single day.
Let us start by clearing something up: while we use AI in limited ways to help speed up routine questions and support tasks (like tracking orders or answering common FAQs), your medical care is never left in the hands of AI. Every prescription, adjustment, and clinical decision is reviewed and made by a licensed medical provider who is part of our care team. If you’ve ever felt like you were caught in an automated loop, that’s a signal to us that we need to do better — and we will.
We understand the desire to speak directly with a provider in a more traditional way — like through a phone or video call. Our current model doesn’t include live calls, but that does not mean your care is impersonal. In fact, our providers regularly message back and forth with patients, reviewing labs, symptoms, and progress to ensure safe and effective care. You can always reach out to request a provider’s input or to escalate a concern. That’s built into our system — not a hidden feature.
As for dosing: we take a cautious and personalized approach to all medications, especially GLP-1s. Even if a patient doesn’t report side effects, our providers follow evidence-based protocols to adjust dosing based on a full picture of safety and effectiveness. Appetite suppression timelines can vary widely between individuals, and sometimes it takes a few weeks or small adjustments before the benefits really kick in. We wish results were instant for everyone, but what matters most to us is that they’re sustainable and safe.
We’re also very transparent about our pricing and what you’re paying for: not just medication, but a full support system — including access to clinicians, nutrition guidance, a patient success team, and more. That said, if something isn’t working for you, we want to help.
We know the weight loss and telehealth space can be crowded and, at times, confusing. There are a lot of companies out there, and skepticism is healthy. We believe medical care can be more affordable, more responsive, and still deeply human — even without waiting rooms or phone queues.
You mentioned looking for a company where providers really listen. That’s the heart of what we’re building — and we’d love a chance to show you that we do listen, and we do care. Please consider replying to our support team or asking to speak directly with a clinician. We’ll prioritize your case and make sure your voice is heard.
Thanks again for your honest feedback. If you give us the opportunity, we’d be grateful to earn back your trust.
Warmly
Side effects were rough
I changed my mind about the bad review. I was mad at the conflicting information I received from customer support assistants. And I should have done more research before I purchased. And I have 2 vials that I paid for and i don’t want to use because of the side effects. Zappy doesn’t make the compound, it’s not their fault I can’t tolerate it. I’m glad the company worked out the conflicting information internally.
June 9, 2025
Unprompted review
Reply from Zappy Health
Hi there, and thank you for sharing your experience. We're sorry to hear that your first month on semaglutide was uncomfortable — it's true that during the initial phase, many patients experience nausea, fatigue, and constipation as their bodies adjust. This is well-documented in clinical literature and typically improves with time, which is why our medical team monitors patients closely and offers guidance throughout.
We do want to clarify a few important details for anyone reading:
The pharmacies we partner with do not use semaglutide sodium salts. They compound semaglutide using the same active base ingredient found in branded formulations — without any unapproved salt derivatives. These facilities are among the most respected and compliant compounding pharmacies in the country, held to rigorous quality and sterility standards.
We are not a pharmacy, and like all licensed providers, we cannot legally accept returns of prescription medications. This is a federal regulation designed to protect patient safety across the board — not a Zappy policy.
It seems there may have been some confusion during your support exchanges, and we truly regret that. But we’ve reviewed the case internally, and can confidently say no misinformation was intended — just a miscommunication on pharmaceutical terminology, which we've since clarified internally.
While we’re glad you've found a solution that works better for you, we do believe it’s important to base opinions on accurate information. We wish you continued success on your journey, and we thank you for the opportunity to provide clarity for future patients.
I wanted to cancel my order & was told…
I wanted to cancel my order & was told that I could and that I would be refunded. I then started receiving text messages saying my order was being shipped! I reached out to customer service and was given various answers. My last message from customer service stated that if the order ships, they will not refund!! This was after telling them TWO days before to cancel. I would definitely not recommend
June 9, 2025
Unprompted review
Reply from Zappy Health
Hi there, and thank you for your feedback. We’re sorry to hear this experience felt confusing — that’s never our intention, and we take these situations seriously.
To clarify for others reading:
Orders for prescription medications move very quickly once approved by our medical team. In many cases, they’re sent to the pharmacy within hours — and from there, cannot be canceled, paused, or refunded.
In this case, our team did receive your cancellation request. Unfortunately, by the time it was processed, your prescription had already been sent to the pharmacy and was in the shipping queue.
While we aim to respond quickly, there are rare moments — especially outside business hours — when the timing doesn’t align perfectly. We’re making process improvements to avoid future confusion.
We understand how frustrating this kind of timing issue can feel, especially when you’re expecting a different outcome.
Above and beyond
Let’s face it — GLP-1 meds are expensive! So, while shopping around for lower prices, I stumbled upon Zappy. The price seemed too good to be true for the 6 month package. I did my research, and saw some unsettling reviews. I was very straightforward with customer service in regards to what I had read, and asked what they could do to ensure me these comments about poor customer service, bogus meds, etc weren’t true. I was given an immediate response, and placed my order. Man! I am so glad I did!!! I received my plan within just an hour or two after my order, no face to face/video doctor visit unless necessary, and I received meds for MONTHS to my doorstep in under 5 days. Been using them for 3 weeks so far, and can confidently say there is nothing bogus about this company! And customer service is ABOVE AND BEYOND!! Thank you, Maria for everything and so pleased to have chosen Zappy!
May 22, 2025
Unprompted review
Reply from Zappy Health
Thank you so much for your thoughtful review! We're delighted to hear that Maria and our customer service team could promptly address your concerns and make your Zappy experience smooth, affordable, and positive—your detailed feedback motivates us to keep improving and means the world to us.
Scam company
Zappy's knowingly sold fraudulent medication to customers. Once the public found out, the doctor appeared very apologetic and promised to issue refunds. He dragged the process out just long enough for some of us to believe he was going to make things right. But by the time all the details emerged—like how the medication was being made and stored next to urine samples—it was too late to file a chargeback.
Stay away from this provider
February 3, 2025
Terrible customer service
Terrible customer service. Zappy’s chat feature is mostly run by bots, and when what appears to be a real human replies, they tell you they will forward your concern to the service department and you will hear back in 24-48 hrs. There are no phone numbers to call and speak to real human. They claim to offer intro rates with promo codes but then never follow through and do not reply to requests for invoices with exact monthly charges and plan details. Sketchy.
**Update per Zappy’s response to my review- I did reach out regarding the promo code issue and was told there was nothing they could do. Customer service talks in circles and never provides clear resolutions.
May 12, 2025
Unprompted review
Reply from Zappy Health
We’re truly sorry to hear about your experience. This is absolutely not the level of service we strive to provide. While we currently operate online to ensure streamlined support, we do have real people (not bots!) behind every message, and we always want to make sure your questions are answered thoroughly.
If you didn’t receive your promo rate or invoice, that’s something we’d like to fix right away. Please reach out to us directly with your order details, and we’ll prioritize your case.
We appreciate your feedback—it helps us improve. Thank you for giving us the chance to make this right.
Customer Service Support
I had an issue with my subscription and my Rx being delayed and the customer service team responded to every message within hours on each message, which resulted in me not loosing my cool!!! And problem was resolved in a timely manor! Very responsive and polite and understanding team.
May 9, 2025
Very helpful and so nice
Very helpful and so nice. Always have a pleasant experience with Zappy. Thanks.
November 5, 2024
I started with this company in January…
I started with this company in January and had no problems but this past month (march) they billed me on the 27th for my next dose.today it is April 14th and I have not received my prescription yet.When I try to message a practitioner it does not allow this option so I’m left with only the BOT option which is basically a dead end. I contacted in email what seems to be a person when I replied to one of the automated emails that my order was placed. I was told 5 days ago they have a lot of prescriptions and the pharmacy is behind. But now I am pretty late on my next dose and it is Frustrating to not talk to a person. No numbers to be found either.
April 14, 2025
Unprompted review
Reply from Zappy Health
Thank you for sharing your experience—we completely understand your frustration, especially when it comes to delays in receiving your medication. We truly apologize for the inconvenience this has caused.
You’re right that our pharmacy experienced a recent backlog due to high volume, and while we’re working hard to catch up, that doesn’t make the wait any easier on your end. We want you to know you’re not being ignored—real people are reviewing every message, and your health and trust matter deeply to us.
If you’re still waiting on your prescription, please email us directly at customer@zappyhealth.com with your full name and order details. We’ll make sure your request is prioritized and update you with the latest information.
We also appreciate the feedback about communication options—it helps us continue improving. Thank you for your patience and for being a valued customer.
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