ZAVA UK Reviews 11,898

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 5,429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the efficiency of their order processing and the promptness of deliveries. Many appreciate the quick turnaround from order placement to receiving their items, often noting next-day delivery and well-packaged shipments. People also commend the helpfulness of the staff and the ease of reordering. However, some customers were dissatisfied with aspects of customer service and response times, citing issues with delayed orders, delivery problems, and difficulties in resolving problems. A few people also reported receiving damaged products or experiencing logistical problems.

What people talk about most

Service

People report positive experiences with service. Many customers praise the fast, efficient, and stress-free... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Users describe positive interactions with order. Many customers praise the fast and easy ordering process,... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers praise the quick... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great fast service . A little bit more expensive but service from start has been excellent. I live in a cornish village where post goes astray, which it has done with other companies I first went wit... See more

Company replied

Rated 5 out of 5 stars

Absolutely 💯 trust worthy. I am on month 4 of Wegovy and the service has been first class all the way. Orders are delivered quickly and very well packaged also discreet for anyone who may be worried... See more

Company replied

Rated 5 out of 5 stars

I have always had a seamless experience with Zava. Today I called with a query about an order I placed yesterday and paid for Sunday delivery for. The order was still processing and I was worried it w... See more

Company replied

Rated 5 out of 5 stars

Usually delivered ahead of time, I’m top dose, which is essential for maintaining weight lost. Unfortunately my body is at a plateau despite loosing 4 stone, I’m struggling to loose the last two stone... See more

Company replied


Company details

  1. Doctor

About ZAVA UK

Written by the company

Healthcare that fits into your life with ZAVA

ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.

Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.

How it works

To get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.

They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.

Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.

Care that continues beyond delivery

We make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.

ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.

Discreet Packaging

Written by the company

We send all treatments in plain, unmarked packaging

Fast and Free Shipping!

Free deliveries in 2-3 working days

All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday. With free standard delivery we aim to deliver your package within two to three working days. With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Zava is always easy to buy from

Zava is always easy to buy from, the delivery is quick and well packaged, the prices are competitive.
I would recommend them.

April 30, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

Thank you for your review. We're happy to hear that you find our service easy to use, with quick, well-packaged delivery and competitive prices. We appreciate your recommendation!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

I gave Zava 5 stars as I found them…

I gave Zava 5 stars as I found them very prompt and professional. My medication was delivered within 24 hours from application. Very pleased with the service and the added discount as a returning client helps.

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate your positive feedback. We're happy to hear that you found our service prompt and professional and that your medication was delivered quickly.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Easy steps

Easy steps, no complications. Prompt delivery. medication. Pen is well packaged and secured

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy to hear that the process was easy and prompt for you. We appreciate your positive feedback regarding the packaging and medication. Thank you!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Very good big thanks for talking me…

Very good big thanks for talking me though prosess to order started treatment

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy to hear that we could assist you with your order and treatment. Thank you for sharing your positive experience; we appreciate your feedback!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Excellent

Excellent, very good communication.
Product always arrives in good time.
Very helpful

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate your positive feedback and are happy to hear that you received excellent communication and prompt product delivery. We're glad we could be helpful!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Hassle Free

Easy to re-order and arrived quickly

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy our re-ordering process was simple for you and that your order arrived promptly. We appreciate your positive feedback!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

ZAVA UK ,Always have shown care…

ZAVA UK ,Always have shown care ,medication always there when they say it will be ,

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy to hear that you've consistently experienced our care and reliable medication delivery. Thank you for sharing your positive experience with us!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Excellent service

Excellent service

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate your feedback and are happy to hear that you found our service excellent. We look forward to assisting you again.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Easy to re order

Easy to re order, no issues.

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate your feedback and are happy to hear that reordering was easy and without problems. We look forward to assisting you again.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

As usual quick delivery n professional

As usual quick delivery n professional

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate your feedback and are happy to hear that you consistently receive quick and professional delivery. Thank you for your continued support.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Great service

Great advice and information on line. Backed up with contact details if needed. Very quick and easy ordering, delivered in a few days. Arrives very well packaged.

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

Thank you for your feedback. We're happy to hear that you found the online advice and information helpful and ordering quick and easy, with well-packaged delivery. It's great to know the contact details provided support your needs.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Quick and easy application

Quick and easy application. No fussing about and no back and forth with my prescription

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy to hear that the application process was quick and easy for you. We appreciate your feedback and are glad you had a positive experience with our service.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Always fast delivery and response

Always fast delivery and response

May 2, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate you taking the time to leave a review. We're happy to know you consistently receive fast delivery and responses from us.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

I love Zava Med.

I love Zava Med.. they are straightforward, thorough and not too many daunting questions..

April 7, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy to hear that you find our services straightforward and thorough. Thank you for your positive feedback; we appreciate you taking the time to share your experience!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Easy to order and delivery within 2…

Easy to order and delivery within 2 days
They’re to answer any questions I might have

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We're happy to hear that ordering was easy and the delivery was quick! We appreciate that our team was able to answer your questions. Thank you for your feedback!

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Quick and efficient delivery

Quick and efficient delivery

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

We appreciate your positive feedback and are delighted to know you experienced a quick and efficient delivery service. Thank you for your support.

Kind regards,

Maddie
Senior Patient Care Advisor

Rated 5 out of 5 stars

Quick response and good time for…

Quick response and good time for delivery

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

Thank you for taking the time to leave your feedback.

It's great to hear that you were happy with the response time and delivery. We appreciate your kind review.

Let us know if you ever need any further assistance. You can contact us directly in your account on our website.

Kind regards,

Hannah
Senior Patient Care Advisor

Rated 5 out of 5 stars

Excellant service reply back straight…

Excellant service reply back straight away. All straight forward

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

Thank you for taking the time to leave your review.

We are really pleased that you were happy with the service and support provided. An efficient and straight forward service is what we strive to achieve.

Let us know if you ever need any further assistance. You can contact us directly in your account on our website.

Kind regards,

Hannah
Senior Patient Care Advisor

Rated 5 out of 5 stars

Good quick delivery

Excellent delivery and good product. Well packaged.

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

Thank you for your positive feedback.

We are delighted that you were satisfied with the service and delivery. This is exactly the level of care and service that we strive to provide you with.

Let us know if you ever need any further assistance. You can contact us directly in your account on our website.

Kind regards,

Hannah
Senior Patient Care Advisor

Rated 5 out of 5 stars

Great service

Great service. Allways asking if can help. Brill

May 1, 2026
ZAVA UK logo

Reply from ZAVA UK

Dear Patient,

Thank you for your positive review.

It's great to hear that you feel well supported by the team. We look forward to continuing this support in future.

Let us know if you ever need any further assistance. You can contact us directly in your account on our website.

Kind regards,

Hannah
Senior Patient Care Advisor

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