Royal Mail made an error on delivery and then forgot to log the parcel in. When it was found the ice packs had melted and the parcel was in a plastic bag and ruined. My customer service officer was am... See more
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Review summary
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I have been with ZAVA for quite a few months now and always received excellent service .They remind me when my next medication is due always asking if I need help with anything. I have lost over 2 sto... See more
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I have previously used other companies on my weight loss journey and I can honestly say none have been as fast and reliable as Zava I ordered yesterday and just been delivered today Prices are co... See more
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My first order with Zava for Mounjaro has just completed. There was an issue with the courier (Royal Mail) that meant my initial order got stuck and arrived late, meaning the medication wasn't suita... See more
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Company details
About ZAVA UK
Written by the company
Healthcare that fits into your life with ZAVA
ZAVA is a trusted online doctor service offering safe, discreet and convenient access to treatment for over 60 common conditions. Since 2011, we’ve supported more than 12 million people across Europe with expert medical care, without the need for in-person appointments or waiting rooms.
Whether you’re looking for help with weight loss, sexual health, skin concerns, hair loss or something else, your request will always be reviewed by one of our UK-registered doctors. They follow clear medical guidelines to make sure your treatment is safe, suitable and tailored to your needs.
How it worksTo get started, fill in a short online questionnaire about your health. One of our doctors will review your answers to make sure the treatment is safe and right for you.
They look carefully at your health history, symptoms and any risks before making a decision. If the treatment you’ve asked for isn’t suitable, they’ll suggest a safer option or explain what to do next.
Most reviews are completed within 72 hours. For some treatments, like weight loss, it can take a little longer if more checks are needed. If your treatment is approved, it will be sent to you from our in-house pharmacy within 1-2 days. Next day delivery is available for many treatments at an extra cost.
Care that continues beyond deliveryWe make it easy to manage your treatment over time. You can request repeat prescriptions in just a few clicks, and our expert medical content helps you stay informed, confident and in control of your health.
ZAVA gives you expert-led care, flexible access and ongoing support – whenever and wherever you need it.
Discreet Packaging
Written by the company
- We send all treatments in plain, unmarked packaging
Fast and Free Shipping!
Free deliveries in 2-3 working days
All items are dispatched on the day of the order if ordered before 4pm or next working day if after, except at weekends where the order will be shipped on the following Monday.
With free standard delivery we aim to deliver your package within two to three working days.
With next day delivery (extra fee as indicated on the delivery page), you can receive your package before 1pm the next working day.
Contact info
Old Sorting House, 46 Essex Road, N1 8LN, London, United Kingdom
- 020 3588 0292
- hello@zavamed.com
- zavamed.com/uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from ZAVA UK
Dear Deborah,
Thank you for the lovely review.
We’re delighted to hear that you found the service efficient and that your delivery arrived quickly.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Julie,
Thank you for the review.
We’re delighted to hear that you were pleased with both the speed of your delivery and the customer service you received.
Kind regards,
Shontae
Senior Patient Care Advisor
Efficient service
Very efficient from order time to receiving product. My only critism is... lack of discounts for once you become a regular customer.
August 5, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for the review.
It’s lovely to hear that you’ve been impressed with how efficiently everything is handled, from ordering right through to delivery.
We also appreciate you sharing your thoughts about discounts for regular patients. I have personally reached out to you via your patient account regarding this.
Kind regards,
Shontae
Senior Patient Care Advisor
Kind regards,
Shontae
Senior Patient Care Advisor
ZAVA UK
Excellent customer service staff very knowledgeable and helpful
Five star company five star products thank you
September 3, 2026
Unprompted review
Reply from ZAVA UK
Dear Hugo,
Thank you for the review.
We’re delighted to hear that you’ve had such a positive experience with our customer service team and found them knowledgeable and helpful.
Providing friendly, reliable support and making sure our patients feel well looked after is incredibly important to us, so your kind words really mean a lot.
We’re also thrilled that you’re so pleased with our treatments and overall service. Thank you again for your wonderful feedback,
I hope you enjoy the rest of your week.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Efficient with plenty of safeguards…
Efficient with plenty of safeguards which instils confidence when re-ordering
September 6, 2026
Reply from ZAVA UK
Dear Roger,
Thank you for the lovely review.
We’re delighted that you’ve found the service efficient while also recognising the safeguards built into the reordering process.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Very quick, well wrapped, easy to use
September 6, 2026
Reply from ZAVA UK
Dear Patient,
Thank you for your wonderful review.
We are so pleased to hear that you found our service quick, well-packaged, and easy to use. We always aim to provide a smooth and efficient experience.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Mohamed,
We are so happy to hear you found our service good. We appreciate your positive feedback.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Lynn,
Thank you for your wonderful feedback. We are so pleased to hear that you were happy with all the
correspondence you received. We truly appreciate you taking the time to share your positive experience.
Kind regards,
Maddie
Senior Patient Care Advisor
no customer care
Not very helpful when things go wrong., but you do delegate to royal mail when you pay for a service such as singmed for next day delivery it doesnt mean a week later, not one did you listen to the information i was giving you about the so called attempted delivery bu royal mail when they never attempted delivery, maybe you should care more about people paying you large amounts of money for your service than you do the royal mail, i would not reccomend you to anyone, Seems that once you had my money you didnt care.
September 6, 2026
Reply from ZAVA UK
Dear Patient,
We are sorry our support fell short when you needed us. I have checked your account and can see we have provided a resolution and have assisted you with this, however, unfortunately we cannot delegate delivery times to the delivery provider. As advised when placing your order, you will be provided with an estimated delivery date with every order meaning a recipient will need to be in to sign for the order. Please see your patient account for further information.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from ZAVA UK
Dear Ritchard,
We're glad you enjoyed the bundle! We appreciate your suggestion about future bundles for our top products. We will certainly consider this feedback.
Kind regards,
Maddie
Senior Patient Care Advisor
Ordered and was delivered within 2 days…
Ordered and was delivered within 2 days .
Just wish it was a bit cheaper as would like to stay with zava
September 6, 2026
Reply from ZAVA UK
Dear Michelle,
We're so glad to hear your order arrived quickly! We appreciate your feedback regarding pricing and are always working to offer the best value.
Kind regards,
Maddie
Senior Patient Care Advisor
Had to order late
Had to order late. Product arrived next day so I didn't miss any meds
September 6, 2026
Reply from ZAVA UK
Dear Lorna,
We're so glad we could get your order to you quickly, ensuring you didn't miss any essential medication. We appreciate your positive feedback!
Kind regards,
Maddie
Senior Patient Care Advisor
My product arrived the next day ⭐️
My product arrived the next day ⭐️
My questions are answered very quickly, I highly recommend this company.
September 6, 2026
Reply from ZAVA UK
Dear Amanda,
Thank you for your wonderful feedback.
We are so pleased to hear that your product arrived so quickly and that your questions were answered promptly. We truly appreciate your high recommendation.
Kind regards,
Maddie
Senior Patient Care Advisor
Zava ⭐⭐⭐⭐⭐
Have used zava since day one. Always there when you need them. Great product and great service.
September 6, 2026
Reply from ZAVA UK
Dear Keith,
Thank you for your wonderful feedback!
We are delighted to hear that you have been a customer since day one and that you consistently find our service reliable. It's great to know you appreciate our product and service.
Kind regards,
Maddie
Senior Patient Care Advisor
Super quick service from start to finish
I have always used Zava on my weight lose journey, they are very professional very competent. if you have any questions for the doctor or are worried about anything they are always on hand & will get back to you within a couple of hours at most. They are not the cheapest but the service is well worth the extra. Im very happy with the service, from ordering which is super quick to getting my product delivered within 28-48hrs really good service. Once you have ordered once your details are kept which makes the next order Super quick. I would recommend Zava to anyone
September 5, 2026
Reply from ZAVA UK
Dear Elizabeth,
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that ZAVA has been a trusted part of your weight loss journey and that you’ve found our service professional, knowledgeable, and supportive throughout. It’s particularly wonderful to know that you’ve felt reassured knowing our doctors are always on hand to answer your questions and concerns.
We really appreciate your honest comments about pricing, and we’re pleased to hear that you feel the level of service makes it worthwhile. It’s also great to know that you’ve found ordering quick and convenient, with your details securely saved to make future orders even easier.
Thank you again for your kind words and for recommending ZAVA. Your continued trust and support genuinely mean a lot to us!
Kind regards,
Ahmed
Great service hands on advice over 12…
Great service hands on advice over 12 months in hit my target with zero issues now scaling down and maintaining could not be happier. The overall service can not be criticised… highly recommend Zava if you are serious about your health and don’t want to cut any corners this is the one for you….
September 5, 2026
Reply from ZAVA UK
Dear Phillip,
Thank you so much for your fantastic feedback!
We’re absolutely delighted to hear about your experience with ZAVA over the past 12 months and that you’ve reached your target with no issues along the way. It’s wonderful to know that you’ve felt supported by the advice provided throughout your journey and that you’re now able to focus on scaling down and maintaining your progress.
Your kind words about our overall service and your recommendation really mean a lot to us. We’re so pleased that you’ve had such a positive experience and that you’ve felt confident in the support you received.
Thank you again for taking the time to share your journey and for your continued trust in ZAVA. We truly appreciate your support!
Kind regards,
Ahmed
Reply from ZAVA UK
Dear Mrs Grant,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve had a great experience with our service and that your order arrived so quickly. Providing a smooth and reliable service with fast delivery is really important to us.
Thank you for taking the time to share your kind words. We truly appreciate your support!
Kind regards,
Ahmed
Process is lengthy
Process is lengthy. When just repeating the same prescription too many questions asked.
Once ordered delivery is always so quick and communication is brilliant.
September 5, 2026
Reply from ZAVA UK
Dear Dawn,
Thank you for taking the time to share your feedback.
We’re pleased to hear that once your order is placed, you’ve found the delivery so quick and our communication to be brilliant. We’re sorry, though, that you’ve found the process lengthy and that you feel you’re being asked too many questions when simply repeating a prescription. We completely understand how frustrating this can be, particularly when you’re already familiar with the process.
The questions are an important part of ensuring our doctors have the information they need to review each request safely, but we appreciate your feedback on how this could feel repetitive. We’ll make sure your comments are raised with the relevant team for consideration.
Thank you again for your honest feedback and for your continued support.
Kind regards,
Ahmed
Doesn’t work .
Doesn’t work .. 2 months and no difference in size weight or eating behaviour
August 10, 2026
Reply from ZAVA UK
Dear Ellie,
Thank you for taking the time to share your feedback.
We’re sorry to hear that after two months you haven’t noticed the changes you were hoping for. We completely understand how disappointing and frustrating this must feel, especially when you’ve been committed to your treatment and were expecting to see a difference.
We’ve shared some further information with you via your patient account from one of our doctors, which we hope will be helpful and provide some guidance based on your individual circumstances.
Thank you again for sharing your experience with us. We really appreciate your feedback and hope the information provided will help.
Kind regards,
Ahmed
When things go Wrong with Private Health Care
You only know a company when things go wrong, so when a pen worth £200 would not prime and then ruptured and started leaking, despite the fact i had been using these pens for months without a problem. Zava med puled up the drawbridge, blamed the patient and tossed me aside. Leaving me without medication that they had been relentlessly atrempting to sell me for months. I had been speaking with my GP about stopping the medication and had followed his advice, because I felt Zava Med simply wanted to keep me on their books, rather than offering an exit stratergy, this sudden stoppage is not the way I wanted to end my treatment and to suddenly find that doctors had been replaced by admin staff that soo kindly tell you everything is your fault, they will do nothing to rectify the situation, except patronise you in the hope you go away. However such dismissive service only shows how private medical care can swiftly turn on their patients when they simply want to be treated with respect rather than being turned into a fall guy. Left without medication, support or any form of patient care.
September 5, 2026
Unprompted review
Reply from ZAVA UK
Dear Patient,
Thank you for your review.
I’m sorry to hear that you experienced issues using our service.
Unfortunately, we cannot find your account with the information you provided.
Please kindly submit your account information so we can look into this further.
We look forward to hearing from you.
Kind regards,
Shontae
Senior Patient Care Advisor
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