Footasylum PLC Reviews 

Absolutley stunning coat. Paid £123 and to jave a button missing. So disappointer and gutted. Fixing it myself as the return procedures are just ridiculus.

We visited the branch in Meadowhall, Sheffield. The staff seemed more interested in chatting than being aware of customers requiring assistance. Plus at the tills when making a purchase, they automatically presumed you wanted one of their plastic carrier bags and charged you for the privilege without even asking!

So I realised that it's getting colder and haven't got a warm jacket and so decided to get a new one. I ordered the jacket from here on the 4th of January 2023. It arrived the 6th January. The first time I wore the jacket was the 9th Jan and on the 10th Jan I wore it again to go to work I notice the side zipper of the jacket was open at the side. So I pulled the zip down to close it and it came off in my hands. As was just arrived at work I try to fix the zip and went back on but came off again trying zip it down. Without zipping it up it means that the whole of that side is exposed to the cold. I sent an email to customer service showing a picture to say i really like the jacket and just wanted an exchange. I was told it takes 28 days as they will need to do a faulty test. I challenge this as it would leave me without any warm jacket for the extreme weather and got a different person responded on the 13th Jan asking for another picture saying that she can see I have recently bought it and once receive the photo will process the exchange which I did on the same day. We are now on the 31st of Jan and still no further response. THIS IS BEYOND THE WORST COMPANY I HAVE EVER DEALT WITH AND WILL BUT ANYTHING FROM THE AGAIN.

Really positive experience when enquiring with customer service. They did their best to help so I’m very happy with the service received today. Delivery states 2-4 days. came next day with both mine and my husbands jackets. Just a shame there’s no phone number that’s answered

Ordered just before Christmas .........I did then wonder if I should have paid for next day delivery. It was pushing it a bit expecting free 4-5 day delivery at the busiest time of the year, to get here on time,(Scottish Highlands). After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Yay! Quality, style and value superb. Did have returns but again no problems, straight forward and quick refund. Highly recommend and will definitely buy from Zavetti again.

Lovely customer services dealt with me nicely..sacha was great

If I could give less I would
Order on 17th dec and told be here before Xmas. After finally getting threw on live chat (emails ignored) phone rings till cuts off
To be told oh your parcel is lost
How convenient for them
No email to even say it’s on its way
Then told I’ve started refund process and I’ll have money back in 10 days
What good is that the day before Xmas
Poor service even worse customer service
Last time I order from them online
Been to try get in touch from Monday
Which if they had some form of customer service idve been able to maybe sort something else

I nwent in the store in the Trafford centre great staff and I discovered zavetti Canada brand. I bought a jacket from this store and the staff couldn’t have been more helpful

clothes seem fantastic however customer service is awful in broken not English, dispatch time is awful and it seems return's too are also awful i will not be buying anything from this company again

They took my money 10 days ago online. Nothing. No advise of despatch, no goods.
It was my grandaughters Xmas gift.
I am going to trading standards, this is a scam, do not buy!

Terrible service!!! Sent coat back and requester smaller size on 2/12/22 .
Still haven’t received it. Can’t get hold of anyone , email 5 days for them to respond. Have waited 5 days for last response to email , they want the tracking details even though they said it had been returned!! Will have to wait at least another 5 days to hear anything.
Tried to do live chat and the link sends you to another company, no live chat , nothing.
Disgraceful service . Don’t buy online off them.

Shocking, item not received and absolutely no communication. Tried email, FB & Instagram and got nothing.

I wish I’d have done my due diligence and researched this company before purchasing, one very unhappy teenager.

❌AVIOD❌

ordered to items and not recieved as asked for next day delivery,tried calling 20times no answer email asking for more info on my order nothing at all even facebook nothing askes paypal to sort my refund stay away from zavetti might be impressive website but costermer service is the worst i have come across stay away there plenty better places to get your clothing from

I ordered a Xmas gift from Zavetti which was sent via Amazon delivery. Unfortunately it was lost along the way at some point and the tracking reported it as lost.
I contacted Zavetti by email but because it was over the weekend I had no response - it’s a Xmas present so I tried live chat instead.
The matter was dealt with really efficiently and pleasantly by Abbie on live chat.
I was offered a refund or resend.
I chose to have it resent and this was organised really quickly - she also put it on next day delivery.
I really appreciated how easy a fix this was and hopefully it turns up in plenty of time for Xmas.
Good customer service

AVOID at all costs- Ordered coat and tried to chase up non delivery- no answer on phone, live chat no one available and then says something went wrong, emailed several times and response is they’ll get back within 5 days- this never happened.

I went on live chat because I hadn't received my order. I had tried to email them but got no response. The guy on live chat was called Marc + he was brilliant he looked for my order + told me it was out for delivery made me feel so much better. I couldn't find my order on my account. He was so good I hope if it happens again I will get someone as good as him

Exactly the same that the 1 start reviews.
The charge you for the product straight away and never receive it.
You try to contact the numbers provided. The 033 is never answered and the 020 doesn’t exit when you ring it!
The chat more of the same, none replies and you don’t know where the hell is your coat and who did you pay to! Then you receive a message from DHL asking you to pay 1.85 to get your package and read it is a scam to get your money . A total SCAM

Orders 3 styles of jackets.gloves and hats.fast excellent service.i sent them an email.and 3 days later they replied.these jackets are fab quality.good price.no problems.will order again.

Paid for items had no order number to track just a thank you for your order items should of arrived in 3 4 working days can not contact them they end char online

Ordered a puffer jacket late in the day paid for next day got it the next day this is a review about zavetti website it worked out fine for me everything clean fresh and in order seems everyone having different experiences? Mine was fine