This company is managed very badly, they don't keep any stock, and almost any order needs about a week before gets shipped. Customer service is pretty much useless, they don't even read the message... See more
Company replied
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See what reviewers are saying
Item arrived as stated. Only issue was that the address had the numbers flipped and almost ended the package in another place, lucky that the messenger called me and fixed the mistake ipso facto.
Company replied
Great customer service, although the product sheet on the website did not look good, as if it were out of layout
Company replied
Page is easy to use, fine experience. I wish there were more colours available for some things, instead of being one colour per item.
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.es
3.5
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not EU compliant (no VAT included)
Website don't comply with EU standard to indicate the price with VAT. Be careful or you will get a bad surprise when you have to pay vat, makes the order more expensive than every other place you can buy
November 5, 2021
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
No parcel, no refund.
They are a scam! I ordered a DVD box set, which allegedly went lost in the mail. Was told on October 10th that my refund via Paypal would take three weeks. On November 2 no refund, asked again, was told that the refund would take three weeks more! DO NOT BUY ANYTHING FROM THIS STORE.
November 3, 2021
Unprompted review
Reply from Zavvi
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Reply from Zavvi
Bedankt dat u de tijd heeft genomen om uw beoordeling achter te laten, we waarderen en waarderen uw opmerkingen.
We streven er altijd naar om uw winkelervaring te verbeteren en te verbeteren en we zouden dit niet kunnen doen zonder uw waardevolle feedback.
Aarzel niet om contact met ons op te nemen als u nog vragen of opmerkingen heeft, want we helpen u graag verder.
Met vriendelijke groeten,
Matt
Unsure
You need to send the products with tracking numbers and ensure they reach.
You need a faster customer support able to resolve the problems at the moment.
I’m scared to buy your products… they are great, but I’m not sure if they would reach or not…
October 29, 2021
Reply from Zavvi
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
We need a wishlist in zavvi.es
You just erased muy basquet and in zavvi.es is the only way to have a record about what i have interest in. Please gave us a wishlist!
October 28, 2021
Reply from Zavvi
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Great Price And godo value
October 27, 2021
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
Easy and so cool
October 23, 2021
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
All perfect.
October 19, 2021
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
Great offer and good service
Saw the offer on Instagram, excellent prices and interesting stock.
October 16, 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I'm so proud of Zavvi
I'm so proud of Zavvi. I love all the clothes, and all the designs. The collections are amazing and so beautiful. I'm very happy with my orders and I can't wait to order more items.
The prices are a little bit expensive, we need more discounts and promos. It would be perfect!
Thanks you Zavvi, you makes me happy!
October 15, 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Package delivered in wrong address and lost
Package delivered to someone else (not me) and not in my address certainly. Never been able to retrieve that purchase and it was a good 37€ wasted because you simply didn't care.
October 15, 2021
Reply from Zavvi
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
Regards,
Sue
I found a discount on a pack of clothes…
I found a discount on a pack of clothes thanks to chollometro, but the offer on the web was a bit confusing, instead of adding both products automatically as a pack to get no shipping taxes, you have to buy them separately and then you get the discount, apart from this, the experiencie was good and the product seems good quality
October 14, 2021
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Regards,
Sue
Awesome stuff
Awesome stuff, awesome service, awesome everything!! Would recommend zavvi for sure ^^
October 12, 2021
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibir comentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Zavvi Atención al cliente.
I don't know why you are charging…
I don't know why you are charging delivery expenses, when you did not do that in the past... it would be nice to avoid it, at least for the regular long time clients...
October 3, 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Worst experience I had on the Internet shopping
After spending more than 1000€ in mistery boxes, merchandising and blu-rays, the blurays arribed all and most of the mistery boxes and some merchandising never arrived. After a tough and long chat and emails with the awful customer service a got a partial refund but more than 300€ were never refunded. It was a disaster of orders, very difficult to financially control, because a lot of cancelled orders were previously charged in my account (some of them with items received and Items never received). I got tired of dealing with the customer service.
I will never again order from Zavvi. Very disappointed for the chaos and loss of money. I don't recommend Zavvi at all.
October 2, 2021
Unprompted review
Reply from Zavvi
Hello Azad,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have not been able to locate your account at present, however I have sent you a message where you can provide further information so I can assist you further.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
All my purchases have always satisfied…
All my purchases have always satisfied my expectations. Good quality steelbooks and nice prices. I usually buy Disney movies ‘cause I’m a big fan od Disney Classics.
October 1, 2021
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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