I purchased this bag because I just love the way it was designed. The quality of the bag is very well made, it'sprobably, one of my favorite bags I've ever purchased. I would definitely purchase anoth... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I purchased this bag because I just love the way it was designed. The quality of the bag is very well made, it'sprobably, one of my favorite bags I've ever purchased. I would definitely purchase anoth... See more
Company replied
I wanted a transition bag from winter to spring and ordered the beige in the mini size. It was too big for my needs now. I contacted ZEDE and they were very helpful with the return. I then ordered the... See more
The description and photos were accurate and delivery was speedy. The bag is excellent quality and I think very chic. The large sac à dos is great for travel except I do wish there were additional zip... See more
Company replied
I really do like the bag, but there are big negatives. I bought the medium size and find it to be on the heavy side - to be expected considering the materials used. I am very disappointed in the way... See more
Company replied
ZEDE crée des sacs dans un style urban chic inspirés du quotidien afin de faciliter les déplacements. Découvrez les collections Maroquinerie et Accessoires de mode en toile et cuir sur la boutique officielle ZEDE.
81 rue du temple, 75003, Paris, France
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous bag !!!!!!!! Chic, sturdy, very well made ,lots of colors to choose from !!!
One request...I ordered it in black, but would LOVE it if you offered a deep rich BLACK
Thank you !!!!!!

Reply from ZEDE Paris
The bag is beautiful and useful with enough place and dividers , the only neutral is that it took 2 weeks to arrive .
5 stars easily. Greate quality, excellent service and 2 beautiful and functional bags.
The quality of this bag is amazing. Size is good for in town, but this bag is going with me on my next vacation as well! Good service with a nice delivery time!
I love the new bags! I ordered the normal and middle pont-des-arts bags. They are very spacious and versatile. Exactly what I was looking for. And they seem very sturdy. I really recommend this bags!
Love my bag, and customer service is excellent when an issue came about. This is a small company but they are definitely for costumer satisfaction. I’ve purchased two bags and they are wonderfully made and beautiful. A great company.
Unfortunately I have not received my bag. Sent an email to customers service.
It was quite simple to order the products. It would be easier though if the site is in English as well. I am very happy with the bag I ordered - it is just what I needed as a teacher. The parcel was delivered in time and I could track the order any time. I can reccomend this company!
In order to use shoulder strap, the rings on the side that they attach to stick straight out so it doesn’t fit against your body. Very poor design
My jean colored bag is exactly as shown, and the material is sturdy. I use it as my purse, but also put my laptop in it for days when I commute to the office.
Still waiting on my bag to arrive. Customer service stated they started an investigation, but haven't gotten any update so far
Very happy with this small bag, makes cosmetics and keys etc. easy to find.
The bags are beautiful— excellent quality, incredible value for the money, sturdy and fashionable and easy to dress up or dress down, I bought several and I love them all. But what really stands out about this company is how well they treat their customers. I emailed them with a question and they responded within minutes, and everything they offered went above and beyond ordinary customer service. I took a chance on them because an Instagram ad appealed to me. I had no idea that they would be so much better than companies whose products I purchase on a regular basis. I will buy from them again and again,
This is the perfect bag! I was torn between the regular and medium sizes and ordered the medium. It’s just right. Large but not too large. Lots of pockets. And so chic. Think I’ll order another color soon.
I wish I could give these stunning bags 10-stars. The quality and workmanship is outstanding. I ordered a Medium in black and a Mini in beige, and they are both solid gorgeous! Kudos, ZEDE Paris. I will be ordering from you again, and that's a promise ❤️
The bag is very beautiful, but the dimensions are given in a way that is totally misleading. I bought Pont-des-arts Mini to use it for my 13” laptop, but it’s barely big enough for a tablet.
The length (30cm) and thickness (13cm) should give a length of 43cm when flattened. As laptops are quite flat, Mini should take in any laptop shorter than 40cm, and easily mine which is 30,5cm.
In reality the narrowest part of Mini is around 27-28cm (=length+thickness), and even the lower part of the bag is smaller than 30x13. So, no way to fit a small laptop.
Unfortunately I started using the bag before I tried my laptop.
After a decade I needed to retire the best bag I ever had and spent the past 6 or 7 years searching, buying something unsatisfactory. Then I found this, the bag of my dreams. The construction and quality are beyond suburb, the design fits all requirements that I've looked for plus more and I am happy, happy, happy, at long last.
The bag is incredible, exactly as advertised. High quality material. Very spaceous, beautiful!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.