Zee.elle Reviews 297

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, with several mentioning the realistic appearance and durability of the wigs. The staff is consistently praised for being kind, helpful, and understanding, providing excellent support and advice, especially for those facing hair loss. Reviewers often highlight the positive customer service interactions, noting prompt responses and effective assistance with various concerns. However, some people were dissatisfied with the product quality, describing issues such as wigs not matching advertised images, poor hair quality that quickly deteriorates, and problems with fit. There were also concerns regarding customer service, with some experiencing unresponsiveness, delays in communication, and difficulties with returns or order changes. A few customers also reported problems with the ordering process, including issues with the website and receiving incorrect or damaged items.

What people talk about most

Product

Consumers find product to be ambiguous, with some reviewers praising the fantastic quality, realistic... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the fantastic quality of the hair, noting... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the kind,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, such as not... See more

Based on these reviews

Rated 4 out of 5 stars

Pros: 1. Super kind customer service via e-mail by SharonRose! 2. Synthetic wigs were beautiful but sadly didn't fit my head correctly 3. Return process worked flawlessly Con: I had a lot o... See more

Rated 4 out of 5 stars

The wig took a lot longer to arrive than expected and took a lot of emails back & forth. Eventually it has arrived, it's my first wig & the only thing I don't like about it is that there's sooo much h... See more

Rated 4 out of 5 stars

I’d strongly suggest you attend personally as it gives you reassurance on how to put the wig correctly and I received a lot of goodies inside my box today accessories

Rated 5 out of 5 stars

This is my fourth time ordering from Zeellee, not only am I blown away by the quality of each unit I have received. It is the customer service that is truly top tier. As someone in her twenties strugg... See more


Company details

  1. Wig Shop
  2. Hair Product Store

Written by the company

Zeeelle is a British luxury wig house known for its craftsmanship, innovation and design. Zeeelle was founded with the objective: to offer ready-to-wear wigs that can be worn at the comfort of your home. We create exclusive statement pieces, to help women look and feel confident.


Contact info

3.6

Average

TrustScore 3.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I brought the Elsa Verse

I brought the Elsa Verse - Blonde Wig with Dark Roots synthetic wig couldn’t be happier the quality is amazing the wig is stunning can’t wait to buy more super happy!

January 5, 2024
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Jade,

Thanks for taking the time to leave a review. We are glad you love your new wig

x
Em

Rated 5 out of 5 stars

Would highly recommend!

After many years of extensions, and hair breakage as a result, I decided to give wigs a try. I didn’t hold out much hope. Wigs have stigmas attached to them and historically have always looked terrible! I have a number of synthetic wigs which are great but tend to get tangled really easily and make my head itch! I was directed on social media to Zeeele as I was looking for a human hair wig. It arrived yesterday and looks incredible! I’ve styled it myself and absolutely love it, And I wore it all day without wanting to scratch my head off! 😂 Would highly recommend!

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered and agreed for next day…

Ordered and agreed for next day delivery, been over a week now and I’m being ignored on instagram after asking my order is chased up! Never had an issue with these until now but it needs sorting. I want my hair or my money back!

December 8, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hello,

I am so sorry you have an issue with your order

A member of our customer service team will be in touch to resolve your issue

X
Em

Rated 5 out of 5 stars

The best!

This is my second time purchasing a premium synthetic wig from Zee.elle
I can honestly say there the best wigs out there! The hair is great quality better than any other wigs Iv had in the past. They last a long time and look very natural when on. They have given me confidence as I have lost my own hair from post partum.
I purchased ones where they are pre plucked so I don't have to do it myself and have a chance to mess it up. So there beginner friendly and just all around perfect. I will only purchase my wigs from Zee.Ella from now on.. also the delivery is on time and they keep you updated with your order..
Thanks 🙂

December 5, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Zoee,

Thanks for taking the time to leave a review.

We are glad you love your purchase.

X
Em

Rated 5 out of 5 stars

I’m blown away by the quality

I’m blown away by the quality, I have alopecia and this is one of the best wigs I have ever owned by far!

November 23, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Nicole,

Thanks for shopping with us.

We are so glad you like it

X
Em

Rated 5 out of 5 stars

Amazing

I ordered the tease mocha melt and POPPY; quick shipping, quality hair, and lovely variety of styles. Honestly can’t recommend this wig company enough! Thankyou zee Elle for making me feel beautiful!

November 12, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Lucy,

Thanks for shopping with us.

We appreciate your support.

Regards,
Em

Rated 5 out of 5 stars

Blind knots highly recommended!

I just got the Blind Knots concealer to hide the knots of my wig. Easy to use as it is in stick form, I rubbed it onto the underneath lace where the parting is - it makes such a difference! Will be purchasing again when I run out!

November 8, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Amy,

Thanks for taking the time to leave a review

We appreciate your support

X
Em

Rated 5 out of 5 stars

Blind knots review

I was pleasantly surprised when I used this product. Say good bye to bleaching knots because the blind knots concealer covers them perfectly you can’t even tell that the knots weren’t bleached. Easy application and the brush made the application look better. I’ve added before and after pictures as well as one to show how much I applied. The delivery was extremely fast and was an easy process.

November 2, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Ja,

Thanks for taking the time to leave a review.

We deeply appreciate your support

Regards,
Em

Rated 5 out of 5 stars

Great service

Great service - prompt and friendly. The quality of the fibre is incredible for the price. Some work needed on the parting and front but for the price, it is to be expected. Will buy from here again!

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Received my brand new wig

Received my brand new wig. The quality is amazing, the fit is comfortable. Also got the blind knots to blend my wig so it looks more realistic. Would not work without the blind knots.
Great company, great products. Will be prdering again!!

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Product is amazing with quick delivery

Product is amazing with quick delivery. Brush is lovely amd soft and colourful perfectly matches skin! Great product!

November 2, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Georgia,

Thanks for taking the time to leave a review.

We appreciate your support

Regards,
Frey

Rated 5 out of 5 stars

Blind knots wig camouflage works flawlessly!

I just used the blind knots camouflage and it’s made the world of difference, definitely my new holy grail product! My wigs used to look messy and noticeable and now it looks so realistic, my confidence has skyrocketed I will be repurchasing for sure!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

In love with the wig

In love with the wig ! I will buy more , the quality is great .

November 1, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Diana,

Thanks for taking the time to leave a review. We appreciate your support

Best regards,
Frey

Rated 5 out of 5 stars

Good company

I have received my wig few days ago, hair is of high quality, very soft, doesn't shed or tangle much. Colour is also very rich and beautiful.
I'll definitely become a regular customer as I've finally found a wig that not only looks pretty and real but is also very easy to install.
Customer service is also quite responsive, they're helpful with any questions you might have (and I had a lot).

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Say Goodbye to knots

I got the Zeeelle Blind Knots – Waterproof Synthetic Wigs and Human Wigs Knot Camouflage. It works like magic. The knots are not visible any more. I can go outside with confidence. Thank you Zeeelle Blind Knots.

October 26, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Mariam,

Thanks for taking the time to leave a review.

We appreciate your support

Best regards,
Em

Rated 5 out of 5 stars

Don't believe what people write

Don't believe what people write.

Brought for Mrs she's happy with it

Late delivery but nailed it when received and was willing to resend or refund

Perfect 👌

Thank you for your help tracing my order and having it delivered

10/10

October 17, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Stephen,

Thanks for taking the time to leave a review.

We deeply appreciate your support

Best regards,
the Zeeelle Team

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

I wish I would have read the reviews before ordering from this place. Waiting almost 2 weeks for a wig which is so called ready to ship. I get offered a refund and told I can still keep the wig which I still haven’t received, then I get told the wig is at the sorting hub and I can’t get a refund until I return the wig absolutely disgusting customer service.DO NOT ORDER FROM HERE

October 10, 2023
Unprompted review
Zee.elle logo

Reply from Zee.elle

Hi Natacha,

I am sorry for your experience.

I had a look through our comms and your issue has now been resolved.

Please feel free to reach out to the team if you have further queries.

Best regards,
Frey

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