I just received my latest order from Zeelool and, as always, I’m extremely satisfied. This time I bought both prescription glasses and prescription sunglasses, and the quality is excellent. The s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was waiting until I got my first pair before I ordered again. The order came several days earlier than the anticipated delivery date. Ordering process was easy. There are several frames I like that... See more
Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disapp... See more
Zeelool has a good selection of glasses, the process is easy to add your prescription and the glasses are affordable. Usually delivered in about 10 days and the glasses are good quality products. Ju... See more
Company details
Written by the company
ZEELOOL-Your global everyday optical stylist for affordable, on-trend prescription eyewear. Built around Frame Your Vibe, our core belief is style leads function for all daily moments. We deliver diverse frame designs, reliable prescription lenses, seamless online shopping, flexible returns and 365-day product warranty, with warm, approachable customer support for everyday style lovers worldwide.
Contact info
5900 BALCONES DRIVE SUITE 100, 78731, Austin, United States
- +1 (302) 990-0619
- support@zeelool.com
- zeelool.com
4.3
Excellent
34K reviews
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Good quality nice and cute love them
May 2, 2026
Unprompted review
Very pleased with order
Order right on point. Delivery was quicker than expected. Glasses were of great quality.
May 2, 2026
Unprompted review
BrinGrrat Service!
Bring from this company. I have ordered from their sister company several times. Excellent customer service and very quick delivery. I will order again
May 2, 2026
Unprompted review
These glasses came in a timely manner
These glasses came in a timely manner. The prescription is right. They're very light weight and look good on me.
May 2, 2026
Unprompted review
Zeelool Went Above and Beyond
I purchased readers in February 2026. I somehow scratched the left lense. I contacted Zeelool to ask if they will replace the scratched lense only, and at what cost. After Zeelool gathered information and photographs from me, they replaced the exact eyeglasses at no cost. I received them today and I'm wearing them now.
I purchased 3 sets of readers from Zeelool, and my friend purchased 4, after I referred her to Zeelool. We absolutely love the multitude of designs and the ease of placing orders. Customers for life!
May 2, 2026
Unprompted review
Great value
Easy to order,no pressure to get more options than I need, great fit, and look stylish. I love the glasses!
May 2, 2026
Unprompted review
Eyeglasses beautiful and fit perfect
Eyeglasses beautiful and fit perfect! Five stars you have!
May 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Heavy and crooked
Ordering was easy, but I hate the glasses. They are so heavy and the frame is crooked.
May 2, 2026
Unprompted review
Reply from Zeelool
I’m so sorry to hear the glasses feel too heavy and the frame is crooked—that’s absolutely not the comfortable experience we want you to have, and I totally understand your disappointment.
We’ve already sent you an email to assist you with this matter. Could you please check your inbox and reply to our email when you have a moment? We’ll follow up promptly and help resolve this for you as soon as we hear back from you.
I don’t like them & would like a refund.
April 27, 2026
Unprompted review
Reply from Zeelool
We totally understand you're not satisfied with the item and would like a refund. We’ve already shared the return process with you in this chat. You can simply follow the steps to send the item back. If you have any other questions or need further help at any time, feel free to message us again anytime.
I ordered two pair of same glasses…
I ordered two pair of same glasses different rx. They sent them together with no identifying information as to which pair has which rx in it.
May 2, 2026
Unprompted review
Reply from Zeelool
I’m truly sorry for the hassle this has caused you. It’s really inconvenient to receive two pairs of identical glasses with different prescriptions without any marking to tell them apart, and I completely understand your frustration.
We’ve already sent you a detailed email to help resolve this issue. Could you please kindly check your inbox and reply to our email at your convenience? We will follow up promptly and get this sorted out for you as soon as we hear back from you.
I think this is about my 20th pair
I think this is about my 20th pair, fast delivery, good quality and I love them thank you 💜💜🩷
May 1, 2026
Unprompted review
I can't see
This is my first time buying from you on the glasses are of quality and I think you know the delivery was good but I need to exchange because that was the wrong prescription but the right prescription is in the system now I would like to send them back and get the right prescription 7
May 1, 2026
Unprompted review
Reply from Zeelool
I totally understand your situation, it’s completely normal to need an exchange when the prescription doesn’t match, and we truly appreciate your kind words about our product quality and delivery service.
We have already sent you an email regarding your prescription exchange arrangement. Could you please kindly check your inbox and reply to our email at your earliest convenience? Once we hear back from you, we will arrange the exchange for your updated prescription right away and help resolve this for you as quickly as possible.
Y'all do everything very well the website is very easy to use and delivery is very prompt and I I'm really enjoying my glasses and thank you very much and the quality is very good they fit very well
This company is doing everything very well and very comfortable to use and there was no problem ordering my glasses and everything went very well and delivery was great and the glasses was great very good quality
May 1, 2026
Unprompted review
Speaking with the representatives were…
Speaking with the representatives were more beneficial for me rather than the chat feature. My glasses 🤓 arrived and I am very pleased with them. I can’t wait to order my next pair. ✅👍🏾
May 1, 2026
Unprompted review
Reply from Zeelool
We're glad to hear that speaking with our representatives was helpful and that you are pleased with your new glasses! We appreciate your feedback and look forward to your next order.
The process was smooth from ordering to…
The process was smooth from ordering to delivery at home. The glasses look like the pictures. I love them.
May 1, 2026
Unprompted review
I loved my glasses
I loved my glasses. I can see perfectly.out of them. You should really make more of a selection of round glasses. The Gucci and Calvin Klein have really beautiful ones at Costco.
May 1, 2026
Unprompted review
I ordered two pairs of glasses and one…
I ordered two pairs of glasses and one pair sunglasses. I had to send them back because they were not right. The one was alright, but the other pair of glasses and the one pair of sunglasses were blurry, so I had to send them back, In return they sent me back two pairs of glasses and no sunglasses. They kept the balance of my money that I had paid for three pairs and said the were more expensive, but they were same order as the first. They were supposed to fix what they messed up, but they DID NOT, THEY KEPT THE BALANCED OF MY MONEY. They are a scam. They steal from seniors. The new set they sent me are too big. They refused to give me my money saying they could only give a store credit, which would force me to buy their glasses from them. SCAMMERS.
March 27, 2026
Unprompted review
Reply from Zeelool
We sincerely apologize for your frustrating experience and the inconvenience this has caused you.
Regarding your order 101773472, you originally purchased three pairs of eyewear. After verification with our support team, the issue occurred due to incorrect prescription information you provided, which is why you returned the items. Afterwards, you opted to receive store credit along with a 10% discount coupon. You then used this store credit to place a new order 101797525 for two pairs of glasses on your own.
The new lenses you selected come with upgraded extra functions, which naturally results in a higher price than your original items.
As for the issue that the new glasses feel too large, we have sent you an email with detailed solutions. Please kindly check your inbox or spam folder for our message.
We truly hope to resolve this matter properly for you and thank you for your understanding.
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