Zeeluxe Reviews 8

Reply from Zeeluxe

Updated May 3, 2026

Hi Alex
I'm Zee, the founder of Zeeluxe. I'm genuinely sorry your order didn't arrive and that you couldn't reach us, that's not the experience we want anyone to have, and I take full responsibility for it.
Since December we've improved how we handle support emails, and I now personally read every message that comes through zeeluxee@gmail.com. If you'd like me to look into your order and make this right, whether that's a replacement or a full refund, please email me directly with your order number and I'll respond within 24 hours.
Thank you for the feedback. It's genuinely helped us improve.
— Zee

Reply from Zeeluxe

Updated May 3, 2026

Thank you so much for taking the time to share this. It genuinely means a lot. Hearing that your hair felt softer and healthier with consistent use is exactly what we hoped for when we formulated it. We spent a long time getting the absorption right specifically because so many oils sit heavy on the hair instead of nourishing it.
If you ever want to share a before-and-after or have any questions about your routine, drop me a message at zeeluxee@gmail.com I would love to see your results x
— Zee

Reply from Zeeluxe

May 3, 2026

Thank you so much, this honestly made my day. Length and overall health are exactly what we built this product to support, so hearing that you've seen a real difference means the world. Consistency is everything with hair. Wishing you so many more inches and good hair days ahead.
— Zee

Reply from Zeeluxe

Updated May 3, 2026

Hi, I'm Zee, the founder of Zeeluxe. Thank you for posting, but I think there may be some confusion here.
Zeeluxe Ltd is a UK-based haircare brand. We sell physical products (hair oils, leave-in conditioners) through our website using standard card payments via Shopify. We don't accept PayPal, we don't accept crypto, and we have no withdrawal or account-funding system of any kind — those simply aren't things we offer or have ever offered.
I've checked our order records and can't find any matching customer information. It sounds like you may have encountered a different website that you've mistaken for us, which I'm genuinely sorry happened to you. If you'd like to get in touch with what you remember about that site, I can try to help you identify it. Otherwise, I'd kindly ask you to consider whether this review is about Zeeluxe.
I don't want anyone misled in either direction as we do not scam people
— Zee

Reply from Zeeluxe

May 3, 2026

Hi, I'm Zee, the founder. I'm sorry your bank flagged a fraud attempt, that's genuinely scary, and I'm glad your bank caught it.
I want to address this directly because it matters: Zeeluxe doesn't see, store, or process card details ourselves. All payments go through Shopify Payments, which is the same secure infrastructure used by hundreds of thousands of businesses worldwide and is fully PCI-compliant. We have no ability to misuse card information even if we wanted to, because we never have access to it.
Card fraud is almost always traced back to data breaches at large retailers, restaurants, or online services from weeks or months earlier, not to recent purchases. The timing feels suspicious but it's usually coincidence. Your bank investigators can confirm this if you ask them where the fraudulent attempt originated.

Reply from Zeeluxe

May 3, 2026

Thank you for your trust in Zeeluxe, I pray you continue to see amazing results. God bless you x
- Zee

Reply from Zeeluxe

May 3, 2026

Hi, I'm Zee, the founder of Zeeluxe. I'm sorry this has been so distressing. Unexpected charge attempts are unsettling, and I understand wanting to warn others.
I want to address this carefully though. Zeeluxe has never had access to customer card details, all our payments are processed through Shopify Payments, which is fully PCI-compliant. We literally can't initiate a charge against someone who hasn't bought from us, because we don't see, store, or have any ability to access card numbers ourselves. Card fraud almost always traces back to data breaches at much larger retailers or services from weeks or months earlier, not to small businesses that have no payment data on you. Your bank's fraud team can usually identify where the attempt actually originated if you ask them.
If there's anything I can help clarify, please email me directly at zeeluxee@gmail.com
— Zee

Reply from Zeeluxe

Updated May 3, 2026

Hi — I'm Zee, the founder. This review is from early 2023, and I want to respond to it honestly rather than defensively, because parts of what you said were fair.
What was fair: your order arrived later than it should have. We were a very young business handling more demand than we'd planned for, and your experience suffered for it. I'm sorry. You were also right that we hadn't published a full ingredients list at the time, that was a real gap, and we've since corrected it. Every product page now lists every ingredient.
I also need to acknowledge that I blocked you. I don't remember the specific exchange, but blocking customers isn't something I'd do today. Customers have a right to express frustration, and a real founder absorbs that publicly rather than silencing it. That was wrong of me, and I'm sorry.
What I would respectfully push back on: the results on our site come from real customers, not the same person, and not the owner's friend. They're genuine.
On reviews more broadly: our practices around how we handle feedback have changed significantly. We have a published Reviews Policy on our site that explains exactly how we operate today. I'd encourage anyone curious to read it.
Zeeluxe in 2026 is a different business than the one you experienced in 2023. If you'd ever be willing to give us another chance, I'd personally make sure it was right. Either way, thank you for the feedback. It's genuinely shaped who we've become.
— Zee