Zeffy Reviews 404

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and ease of setup, highlighting how simple it is to create events, manage campaigns, and track donations. Many appreciate the comprehensive features, including ticket sales, auction capabilities, and automated communications, which significantly streamline fundraising efforts and save time. The absence of fees for nonprofits is a major advantage, allowing organizations to maximize their raised funds. However, some customers also noted concerns regarding the payment process, specifically the optional contribution feature. A few individuals were dissatisfied with the automatic 17% add-on, feeling it was not clearly communicated or easily adjustable. There were also isolated reports of payment processing issues, leading to frustration and concerns about communication.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use, set up, and... See more

Website

Clients share positive opinions on the website, praising its ease of use and straightforward setup for... See more

Payment

Consumers find payment to be ambiguous. Many reviewers praise the ease of use for setting up events, tracking... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent communication,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express frustration with undisclosed fees,... See more

Based on these reviews

Rated 5 out of 5 stars

I actually have not tried Zeffy yet, however after reading the reviews and seeing how Zeffy responds to possible scammers etc. i am definitely signing up. Finally a conmpany with integrity to do... See more

Rated 5 out of 5 stars

Using Zeffy was fantastic for our nonprofit. I found them while searching for a template for silent auction sheets and decided to give them a try. Everything was easy from the process of signing up to... See more

Rated 5 out of 5 stars

Zeffy is easy to use, always works and they’re so helpful! We switched from another payment platform and never looked back. Lots of great extras like email blasts so we can keep in touch with our comm... See more

Rated 5 out of 5 stars

This is the type of app we've been looking for. It's easy to use and it allows us to capture more fundraising money that we would otherwise miss out on ("Sorry I don't have any cash." "No problem, w... See more


Company details

  1. #1 of 2 best companies in Non-Profit Organization

Written by the company

Zeffy is the only 100% free fundraising software for nonprofits in North America. Nonprofits can use Zeffy for all their online fundraising needs, such as donations, ticket sales, raffles, auctions, campaigns, memberships, e-commerce, emailing, donor management and more! Zeffy never charged a cent to nonprofits and never will. The platform is solely funded by optional tips from donors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

404 reviews

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Replied to 73% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

greatest opportunities…

I have had the greatest opportunities with Zeffy and I am happy to let people know that there is no charge and this makes a difference with companies that are just starting out and we need every dime.

May 23, 2025
Rated 5 out of 5 stars

Love the Zeffy platform

Love the Zeffy platform. Fast and easy setup and super user friendly. We are so happy we switched to this platform for all of our fundraising needs.

May 11, 2025
Rated 2 out of 5 stars

The "tip" isn't always optional

The Zeffy 'optional contribution' isn't really optional, because if you miss the drop-down menu when you make a donation and don't opt out, they automatically add 15% to your donation (for amounts over $25 and 17% or $5 for donations under $25), so it becomes a default charge. And it's sort of misleading for Zeffy to call it a "Tip", right? It's a charge to generate revenue and cover costs for the service they provide, since they are a for-profit company. Be transparent, Zeffy, and make the contribution an opt-in.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

We love the Zeffy platform

We love the Zeffy platform! Building a campaign is easy and the site is beautiful! The best part is we receive 100% of the donation for our non-profit. Thank you, Zeffy!

May 9, 2025
Rated 5 out of 5 stars

We appreciate the supportive design and…

We appreciate the supportive design and service Zeffy provides. Doing the community work is hard enough without having to struggle with complicated systems. It's nice to get the updates and not have to go looking too...

May 1, 2025

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