Zeffy Reviews 404

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and ease of setup, highlighting how simple it is to create events, manage campaigns, and track donations. Many appreciate the comprehensive features, including ticket sales, auction capabilities, and automated communications, which significantly streamline fundraising efforts and save time. The absence of fees for nonprofits is a major advantage, allowing organizations to maximize their raised funds. However, some customers also noted concerns regarding the payment process, specifically the optional contribution feature. A few individuals were dissatisfied with the automatic 17% add-on, feeling it was not clearly communicated or easily adjustable. There were also isolated reports of payment processing issues, leading to frustration and concerns about communication.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use, set up, and... See more

Website

Clients share positive opinions on the website, praising its ease of use and straightforward setup for... See more

Payment

Consumers find payment to be ambiguous. Many reviewers praise the ease of use for setting up events, tracking... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent communication,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers express frustration with undisclosed fees,... See more

Based on these reviews

Rated 5 out of 5 stars

I actually have not tried Zeffy yet, however after reading the reviews and seeing how Zeffy responds to possible scammers etc. i am definitely signing up. Finally a conmpany with integrity to do... See more

Rated 5 out of 5 stars

Using Zeffy was fantastic for our nonprofit. I found them while searching for a template for silent auction sheets and decided to give them a try. Everything was easy from the process of signing up to... See more

Rated 5 out of 5 stars

Zeffy is easy to use, always works and they’re so helpful! We switched from another payment platform and never looked back. Lots of great extras like email blasts so we can keep in touch with our comm... See more

Rated 5 out of 5 stars

This is the type of app we've been looking for. It's easy to use and it allows us to capture more fundraising money that we would otherwise miss out on ("Sorry I don't have any cash." "No problem, w... See more


Company details

  1. #1 of 2 best companies in Non-Profit Organization

Written by the company

Zeffy is the only 100% free fundraising software for nonprofits in North America. Nonprofits can use Zeffy for all their online fundraising needs, such as donations, ticket sales, raffles, auctions, campaigns, memberships, e-commerce, emailing, donor management and more! Zeffy never charged a cent to nonprofits and never will. The platform is solely funded by optional tips from donors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

404 reviews

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4-star
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1-star

Replied to 73% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Your need ZEFFY

Zeffy is an outstanding program that helps you maintain records of purchase and track many other helpful bits of information. I highly recommend it to any non-profit organizations! Very user friendly!

August 21, 2025
Rated 5 out of 5 stars

Perfect for our bilingual congregation!

Zeffy makes collecting membership fees easy and even automatic! I love the features! You can sell multiple types of tickets to events, as custom images and logos, translate anything in a click, and get reminders sent to emails automatically. I love that payments are processed weekly and I don't have to do it manually!

August 15, 2025
Rated 5 out of 5 stars

Our members love using zeffy

Our members love using zeffy to make donations, buy memberships and make purchases for other fundraisers. So easy on the admin end too. No fees is a huge bonus.

August 20, 2025
Rated 5 out of 5 stars

Zeffy has been a real game changer for…

Zeffy has been a real game changer for our high school band booster finances! The site is very user friendly with many helpful features. We are saving thousands of dollars on credit card fees so we can serve our students better.

August 10, 2025
Rated 5 out of 5 stars

LOVED IT!!!

Zeffy was extremely and made my event so much less stressful. I’m looking forward to using it again!

August 7, 2025
Rated 1 out of 5 stars

I got a donation July 23

I got a donation July 23
Today is August 13
No money has come in my bank
Money was taken from my donors bank on the same day
A fee of 17%
Was charged
Customer was not aware of it
No one calls back
No phone no to call
No response from team
Only chat and email
When I signed up couple years ago
Wry nice support team
Could call any time
Now NO ONE !!
Very frustrating

August 13, 2025
Unprompted review
Zeffy logo

Reply from Zeffy

Hi Neelu,

I appreciate you taking the time to share your experience. To clarify a few things:

- Your payout was scheduled for monthly desposits, which is why it hadn’t arrived yet. We’ve since updated your payout schedule to weekly so you’ll receive funds more quickly going forward.

- Our team responded to each of your messages the same day, but I see that our emails may not have reached you due to spam filters (it says "There was an issue sending your email. A previous email to the recipient was flagged as spam"). Please make sure to whitelist contact@zeffy.com so our replies come through.

- Zeffy does offer phone support, and we’re always happy to connect! You can book a call with our team anytime through our website.

- As for the fee mentioned: Zeffy remains 100% free for nonprofits. Donors can choose to leave an optional contribution to support our platform, but it’s never required.

I’d love to make sure you feel supported, please reach out anytime so we can help get everything sorted!

Maryse from Zeffy

Rated 5 out of 5 stars

We love Zeffy!

We love Zeffy!! We are saving lots of money on event publicity and sales and still enjoy all the bells and whistles far more expensive fundraising sites offer. Thank you so much.

August 12, 2025
Rated 5 out of 5 stars

Easy to Use

I’ve had a great experience thus far. The site is simple and easy to use. It’s free for my attendees, and that’s a bonus. I will continue to use in the future.

July 23, 2025

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