It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Reply from Zego
Hi Ant,
Thank you for your kind words about our customer service! We're thrilled to hear that you received excellent help from our team. If you need anything else in the future, feel free to reach out anytime!
Best,
The Zego Team
I was answered by Mohammed by the chat…
I was answered by Mohammed by the chat and he gave me full attention, showed himself qualified for great service.
May 10, 2026
Unprompted review
Reply from Zego
Hi Noah,
Thank you for your kind words about Mohammed! We're thrilled to hear that he provided you with the attentive service you deserve. We’ll make sure he sees your feedback—it truly means a lot to our team. Don’t hesitate to reach out if you need further assistance!
Best,
The Zego Team
Cindy was really helpful today for me
Cindy was really helpful today for me, Jacek
May 10, 2026
Unprompted review
Reply from Zego
Hi Jacek,
Thank you for the wonderful review! We're thrilled to hear that Cindy was able to assist you effectively. I'll be sure to share your kind words with her—it's always uplifting to know our team is making a positive impact.
Best,
The Zego Team
Reply from Zego
Hi Csaba,
Thank you for your kind review! We're delighted to hear that our agent made a positive impact on your experience. I'll be sure to share your praise with the team—it truly motivates us to continue providing great service!
Best,
The Zego Team
Diana was amazing she understood and…
Diana was amazing she understood and solved my issue without any hassle
May 10, 2026
Unprompted review
Reply from Zego
Hi Ozgul,
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that Diana was able to assist you effectively and make the process hassle-free. Your satisfaction is our priority, and I'll make sure Diana knows about your kind words. If you need anything else, feel free to reach out!
Best,
The Zego Team
I m very satisfied with quote and…
I m very satisfied with quote and service
May 10, 2026
Unprompted review
Reply from Zego
Hi Abdul Maalik,
Thank you for your positive review! We're glad to hear that you're satisfied with both the quote and the service you've received. If you need any further assistance or have questions, feel free to reach out to us anytime.
Best regards,
The Zego Team
Thank you so much
Thank you so much. I appreciate that I found very helpful service today thx
May 10, 2026
Unprompted review
Reply from Zego
Hi Abdulrahim,
Thank you for your kind words! We're thrilled to hear that you found our service helpful today. If you ever need assistance again, please don't hesitate to reach out—we're always here to help.
Best,
The Zego Team
The customer service person Alex was…
The customer service person Alex was very helpful by giving me directions on the app on how to remove passage trips, which I had no idea it existed. Thank you Alex
May 10, 2026
Unprompted review
Reply from Zego
Hi Shami,
Thank you for your wonderful review! We're thrilled to hear that Alex was able to assist you effectively with navigating the app and removing passenger trips. I'll be sure to pass along your kind words to Alex—it'll certainly make their day. If you need any more help, feel free to reach out!
Best,
The Zego Team
I would like to leave an excellent…
I would like to leave an excellent review for Gisele from Zego. She assisted me over the phone with great professionalism, patience, and kindness, resolving all the issues that had occurred quickly and efficiently.
She also arranged a new policy for me and explained everything clearly, showing genuine care and commitment throughout the entire process. Gisele was extremely attentive, polite, and helpful from start to finish.
It’s truly refreshing to receive customer service from someone who genuinely cares about helping clients and finding the best solutions. Big compliments to Gisele for her outstanding support and exceptional customer service!
May 8, 2026
Unprompted review
Reply from Zego
Hi Vinicius,
Thank you for your fantastic review! We're thrilled to hear that Gisele provided you with such professional and attentive service. Your kind words will certainly brighten her day. If you need anything else in the future, please don’t hesitate to reach out!
Best,
The Zego Team
He is nice guy
May 9, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your feedback! We're glad to hear you had a positive experience. If there's anything more we can do for you, please don't hesitate to reach out.
Best,
The Zego Team
They should ask for the renew of insurance
I changed my review because my problem just gets shot out but still they should ask for renew the insurance.
Ziggo don't have proper customer service number which are number they give you a straight away take you to the online chat
March 20, 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. We hope the resolution provided was satisfactory. Your feedback is extremely important to us as this helps us improve the products and services we provide. If you’d like to provide us with more information about how we could improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Very helpful and politely reply if I…
Very helpful and politely reply if I asked questions again and again
May 8, 2026
Unprompted review
Reply from Zego
Hi Sunny,
Thank you for your kind words! We're thrilled to hear that our team was helpful and responsive to your questions. Providing excellent customer service is our priority, and I'll make sure your feedback reaches them!
Best,
The Zego Team
Great and simple process with super…
Great and simple process with super speed service
May 9, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful review! We're delighted to hear that you found our service fast and straightforward. If you ever need assistance or have questions in the future, don’t hesitate to reach out.
Best,
The Zego Team
Marcin at Zego was very helpful with my…
Marcin at Zego was very helpful with my query after speaking to a few other people before him who were not so helpful at all. Really appreciate it Marcin at Zego thank you
May 6, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your kind words about Marcin! We're glad he could assist you effectively after your previous experiences. Your feedback is invaluable, and we appreciate your patience during the process. If you need any further assistance, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Abdullah,
Thank you for your kind words! We're thrilled to hear that you found our service helpful. If you ever need assistance in the future, don't hesitate to reach out.
Best,
The Zego Team
Alex made the experience simple with…
Alex made the experience simple with his excellent knowledge fantastic customer service as always from Zego.
May 9, 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful feedback! We're thrilled to hear that MoAlex provided you with a simple and efficient experience through his excellent knowledge and customer service. We'll make sure he receives your commendation as it will definitely boost his spirits. If there's anything else we can assist you with, don't hesitate to reach out!
Best,
The Zego Team
My experience with Ellen was very help…
My experience with Ellen was very help full trough all the process Wich im very happy thank you
May 9, 2026
Unprompted review
Reply from Zego
Hi Musa,
Thank you for your kind words! We're delighted to hear that Ellen was able to assist you throughout the process. I'll be sure to share your appreciation with her—it'll surely make her day. If you need any further assistance, feel free to reach out anytime!
Best,
The Zego Team
It was good experience to chat with…
It was good experience to chat with Nathan.
I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue.
Nathan studied the problem sincerely and informed the exact reason for why I am overcharged charged by Zego
May 9, 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. It’s really great to know that you like the way we do things! If you have any comments as to how we can improve our service or if there is anything else we can do to help, please contact us at at our live chat. Warm regards, Zego.
Quick
Quick, efficient and helpful. Resolution complete... excellent service
May 9, 2026
Unprompted review
Reply from Zego
Hi Judith,
Thank you for your kind words! We're thrilled to hear that you found our service quick and efficient and that your resolution was completed to your satisfaction. If you ever need further assistance, please don't hesitate to reach out.
Best,
The Zego Team
Reply from Zego
Hi Saad,
Thank you so much for your kind words! We're thrilled to hear that you had the best customer service experience with us. Our team strives to provide exceptional support, and your feedback truly motivates us to keep delivering great service. If you need any assistance in the future, don't hesitate to reach out!
Best,
The Zego Team
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