Zelda & Harley | The Dog Mum Store. Reviews 

258
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, durability, and beautiful, vibrant designs of products like harnesses and leads, finding them well-made, sturdy, cute, and stylish for their pets. Reviewers frequently highlight the fast and efficient delivery service, with orders arriving quickly. People also commend the excellent fit and comfort of the harnesses, noting they are easy to adjust and suitable for various dog breeds. Many express long-term satisfaction, with products maintaining their quality even after extended use and washing, leading them to recommend the company and plan future purchases.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently praising the lovely selection, amazing... See more

Quality

Clients share positive opinions on quality, consistently praising the products as amazing, beautiful, and... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Adventure Harness (size L) for my Golden Retriever and absolutely love it. It's very comfortable for her, easy to put on/take off. I haven't had to wash it yet but so far any dirt is wiping... See more

Rated 5 out of 5 stars

Great quality harnesses with beautiful designs! The medium size fits my Puggle perfectly (she is 12kg). Super fast delivery - received it the next day! I will definitely be ordering from this brand in... See more

Rated 5 out of 5 stars

I purchased the Adventure Sugar & Spice Harness for my Samoyed after i was gifted one for my other Samoyed. Its absolutely perfect, fits great and looks so cute, I can see many more purchases in the... See more

Rated 5 out of 5 stars

Zelda & Harley… an Irish company who make the most beautiful dog harnesses. Monty our mini schnauzer hated putting on a harness until we tried one of those. It’s easy to put on and he looks great in i... See more


Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

We design Dog & Dog Mum Apparel to help Dog Mums and their Dogs to have the best Adventures together for a healthy body and mind! 💕 Our owner Penelope designs all of our Dog Harnesses. We Donate 10% of our Profit to Charity 🎗️ We have shops in Ireland & UK and pride ourselves on giving every customer and great customer experience every single order! ❤️🐶


Contact info

4.9

Excellent

TrustScore 5 out of 5

258 reviews

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4.9

All reviews

(258)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love it

Layla looks so cute in her harness and bandana🥰 i love them they are great quality i definitely will be buying a new harness when she grows out of this one!! Thank you so much♥️

October 28, 2024
Rated 5 out of 5 stars

Gorgeous

Gorgeous, great quality harnesses, love repurchasing as so many prints to choose from and they fit my dog really well

October 7, 2024
Rated 5 out of 5 stars

Gorgeous products

I bought a gorgeous raincoat and harness for my cavapoo and am delighted with both. Great quality and lovely designs 😊

October 5, 2024
Rated 5 out of 5 stars

Would recommend

I ordered the wrong size harness for my Labrador Kevin I ordered a large which turned out to be too small, but Penelope was very helpful in processing my return and organising store credit so I could get the correct size. Kevin is very happy with his new harness!

August 29, 2024
Rated 5 out of 5 stars

Great service and communication

Great service and communication. Product I purchased is really well made I would happily recommend Zelda & Harley products.
I made a mistake and ordered the wrong size. Hopefully I can resolve this and will be showing off our dog in his new harness very soon.

September 2, 2024
Rated 5 out of 5 stars

Great harness

I got this for my dog, and she absolutely loves it. It’s made of durable material and the patterns are so lovely. If anything, you get way more than what you pay for.
Not to mention, the customer service is top notch, and I’d recommend this company to anyone.

August 30, 2024
Rated 1 out of 5 stars

Order never arrived. Scammers

Order never arrived. They offered a replacement a week later but due to a family bereavement and being away for a month I asked for a refund. They have now ignored me for 3 days forcing me to file a bank claim

August 30, 2024
Zelda & Harley | The Dog Mum Store. logo

Reply from Zelda & Harley | The Dog Mum Store.

Disappointed to read this. All of our orders are tracked. Royal Mail tracking shows that this order was delivered. When queried with Royal Mail they confirmed the same. We believe in doing the right thing and offered to replace the order at no cost. This was not accepted and a request for a refund was made. Our policy is not to refund orders that were marked as delivered due to fraud.

Rated 5 out of 5 stars

Fab products and customer service

Fab products and customer service! The products are adorable, excellent quality, accurate sizing, and are highly practical. This was my second time placing an order with Zelda & Harley, and I would definitely purchase again. The adventure harness, in particular, is brilliant; it fits my pug well, and he is comfortable, but the duckie harness also suits his personality. I love the neck buckle, the little handle and the front lead loop; it's just so functional and clearly designed with care. The customer service team is also accommodating when answering questions or giving advice. Thank you so much!

July 29, 2024
Rated 5 out of 5 stars

I bought the Adventurer green harness…

I bought the Adventurer green harness for our Peggy this time, and I’m sooo pleased with it, it’s a much better fit around her (scrawny 😂) neck and love the two clasps for getting it on and off her. Delivery time excellent. 10/10

August 29, 2024
Rated 5 out of 5 stars

Fast delivery/ Good quality

Fast delivery, friendly business, and quick answers on Instagram regarding product questions.

My pet is a 5kg Cavapoo and I bought her the SX harness; it fits perfectly, is such good quality, is super resistant, and is incredibly gorgeous! I can't wait to buy another product.

August 2, 2024
Rated 5 out of 5 stars

Delighted with the Harness fits…

Delighted with the Harness fits perfectly
Easy to put on and take off and really helps with the pulling
Looks so smart especially with the matching collar
Jack had a Lady down the road he had being trying to impress for a while and the new harness did the trick to get her attention so delighted with himself
Can honestly say both Mummy and Puppy are very happy

August 5, 2024

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