I had a really positive experience speaking with Zempler’s call assistant Libbie. She was absolutely lovely, patient, and very helpful throughout my query. She took the time to understand my issue,... See more
Company replied
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Review summary
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I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without... See more
Company replied
The new PIN for my new card did not arrive so I called customer support team. As soon as the customer representative answered the phone, he sorted my issue in 2 minutes and sent through another PIN... See more
Company replied
I had a great experience with zempler customer service. The advisor was helpful and friendly and took his time to guide me through changing my account to Business go plan. Everything was explained cl... See more
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Company details
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18K reviews
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Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Will was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Morgan was able to support you - your feedback has been shared with the team 💚Kind regards - RO
The person i spoke to was so positively helpful
The person i spoke to was so polite and helpful and relaxed (Lea?). Emphasising how he could help rather than the expected "why i CAN'T help"
July 16, 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Lea was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Today I was talking to a lady called…
Today I was talking to a lady called Liby. She was very helpful much appreciated her time and she was very kind
Thanks to Liby
July 17, 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Liby was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi SGTC, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Solved the problem
July 17, 2026
Reply from Zempler Bank
Hi John, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Good customer service
Good customer service. Never have to wait long to speak to someone always goes out of their way to help and very polite. Keep up the good work.
July 16, 2026
Reply from Zempler Bank
Hi Christine, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
I've recently changed phones and…
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without actually telling me my details.
July 17, 2026
Reply from Zempler Bank
Much appreciated! Your review helps us keep doing what we love 💙 Warm regards - RO
Excellent and quick service thanks
July 17, 2026
Reply from Zempler Bank
Hi Satwant thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Help straight away with no issue
July 17, 2026
Reply from Zempler Bank
Hi Jane, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
A good banking app with plenty of…
A good banking app with plenty of account options to suit your needs; opening and funding an account is easy, there are lots of offers from the bank, and customer support doesn't pester you with promotional calls or messages.
July 15, 2026
Unprompted review
Reply from Zempler Bank
Hi Chandan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Very helpful
Very helpful, I couldn't remember the advisors name but he was very cheerful. Positive experience
July 16, 2026
Reply from Zempler Bank
Hi Michael, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The person explained to me what I…
The person explained to me what I needed to do to get my online account back up and running.
July 16, 2026
Reply from Zempler Bank
Much appreciated, John! Your review helps us keep doing what we love 💙 Warm regards - RO
the advisor was extremely polite
the advisor did deal with my request and helped ne reset the login details.
July 16, 2026
Reply from Zempler Bank
Hi Fareedan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Sorted my problem straight away 🙏
July 16, 2026
Reply from Zempler Bank
Hi Toni, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Brilliant
Brilliant. Problem sorted out in a matter of minutes. Polite and friendly. Thank you
July 16, 2026
Reply from Zempler Bank
Hi Mary, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Much appreciated, Kevin! Your review helps us keep doing what we love 💙 Warm regards - RO
well professional with my call to…
well professional with my call to replace my lost card
July 16, 2026
Reply from Zempler Bank
Hi Prince, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The problem was dealt great service with quickly
The problem was dealt with quickly, very proffesional, great service
July 16, 2026
Reply from Zempler Bank
Hi Dale, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Terrible
Terrible, terrible; avoid at all times had the business account with them; they are suspending accounts without any reason and rejecting payments from customers . Customer service is a big mess; nobody knows what's going on. In the end, I did close the account and don't want to hear it again. Avoid they put so much stress on doing this.
July 16, 2026
Unprompted review
Reply from Zempler Bank
Hi Radoslaw, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to the TrustPilot email we've sent with your account name and post code so we can look into this for you? Kind regards - RO
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