ZenAuto Reviews 1,947

This was my second time using ZenAuto for a lease car. I left it right up to last minute as I was panicking. The team were great helping me every step of the way. Service was second to none again from beginning to end when my older lease car was taken away and my new one dropped off. Highly recommend using this company.

Great customer service and very simple

Had great customer service from Zen team offered helpful and financial supports without being intrusive great team to work with thanks again

Zen is impeccable with there customer client service, with there well trained staffs on hand to always be of help, quick response with detailed information of enquiries, and even when things seems not to be working out due to there sourcing, they will take it upon themselves to find the solution to this on your behalf, they are like the army, never leaving a customer behind!!!

I have dealt with ZenAuto a number of times during my two year Lease. Each time my enquiry has been dealt with quickly and efficiently. Communication has been easy to establish with email contact being quickly responded to, usually within one day. Contact has been professional and very efficient and I would not hesitate to recommend ZenAuto as a reliable, efficient and trustworthy Lease Company.

All Ok

Downloading the e documents can be quite tricky 😩

I am very pleased with the experience I’ve had dealing with Zen Auto.
Having leased a previous car with them, I was happy to lease my latest from them too.
Every phone call I made to ask a question, was taken and acted on by them. 5*
I must also compliment Jacqueline and Charlotte who have helped me with most of my questions.
Excellent

Leasing a car can be quite daunting, but luckily I came across ZenAuto. answered all my email questions quickly, and the whole process was easy from start to finish. I no doubt will use them again when my current lease comes to an end.

4 years now with zen and am in harmony ...hassle free leasing, ease of website and good communication will use again if they remain competitive and don't get greedy

My experience was absolutely brilliant, Very quick responses and zen auto guided me through the process from start to finish , Overall i couldn’t have asked for a better service , Thank you zen auto 😀

It's always great to speak to zenauto team they are very pleasant and are very helpful with any problems you may have

Once you have the car you’re on your own. Zen don’t answer all their emails (or they send useless standard replies), don’t phone back as promised, lie that they have emailed or tell you they didn’t get them. Unsupportive to issues and don’t help with problems with the car; refer you to a garage or insurance company, even though they own the car!
I chose to lease so that I wasn’t the car owner. Never again!
I have complained and they HAVE admitted they were at fault which caused delays in contacting me and ultimately the car collection. BUT the £80 compensation doesn’t cover my costs and whilst they have been looking at the complaint it has delayed further the car collection and incurring more cost to me. Pointless to complain to their internal department!
I see Zen have said in many responses to be in touch so they can improve service….They are not interested in improving service as they think how they are is good enough.
I have heard “I’m sorry to hear that” and “we will reach out” too many times.
I will never use them again.
STAY AWAY

Great competitive pricing,friendly helpful staff a pleasure to deal with.

Can I just say George in your customer service team is a real credit to you . He called me back several times and dealt with my query so well

Gave my car back in immaculate condition after 4 years, with about half the eligible mileage used. They came back and said I would be charge £628 for some minor scratches that would be T cut out, initial inspection on my drive was all clear. I disputed this but they then illegally took the money from my bank account. This is illegal and basic theft. Be very aware - crooks

Zen auto ,
Great Leasing Company

Great service so far

Internet site easy to use, great choice of cars and such a supportive team when it came to answering my questions. Big thanks to Angela Hall who was always quick, polite and friendly. Helping me navigate through.

Our first ever lease car. Very straightforward to order. Car delivered quickly and as described. A good deal.

Riz was very helpful, returning calls as he had promised, sending information by email, ensuring that I had received and understood them and answering some questions that I had. Now all I need is my car but, as has been clearly explained to me, delivery is a couple of months away. Never mind, walking will do me good!