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All your favourite games at ZenCasino! Live dealers at Blackjack, Roulette and Poker tables, 3D games, more than 150 the most popular slot games.
Sea Urchin street, San Pedro Town, Ambergris Caye, Belize
3.1
15 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A note to future players in this casino, PLEASE BE AWARE. This casino can close your account with no reason and will keep it closed for months while totally ignoring your messages. It also sends emails about won prizes, but once you try to claim them nothing happens and support tells you that you are not eligible for any prize. Super sketchy casino, seems like a total scam to me. Keep your money safe and avoid playing here.
WARNING - BAITING PLAYERS ILLEGAL RAFFLES
I just got an email about getting 100EUR for a participating in an event that I've actually participated in. Later, I was told that the email was sent to me by error and the ticket got instantly closed, never getting my reward or any compensation. Stay away.
I was sent an e-mail saying I had won €100. To claim it, I was instructed to make a deposit and leave a review to AskGamblers. This feels like a misleading promotion designed to get users to deposit money and getting free 5 star reviews.
Pretty cool casino with Fast withdrawal, good project for players who need to!
Absolutely top-tier experience with ZenCasino. Easily one of the best platforms I’ve used. The support team is lightning fast, responsive, and genuinely helpful. Every interaction feels smooth and professional.
Approvals and payouts are handled quickly and without unnecessary delays, which is rare these days. Everything runs reliably and transparently, which builds a lot of trust.
What really stands out is how consistent and dependable the whole platform is — you know what to expect every time, and they deliver on it. Combined with a friendly and respectful approach from the team, it makes the experience even better.
Highly recommended for anyone looking for a reliable and well-run casino.
Really quick withdraw.very helpfull stuff.love it
I had the same problem as the last review, my winnings were wiped out because they claimed I placed bets exceeding €3, which is absolutely untrue because I never bet that amount. When I asked them to tell me where they saw these bets, they told me to sort it out and check the 1,030 pages of bets on my profile. To say they're dishonest is an understatement. I want to point out that if they tell me they're sorry for what happened, like they did to other users, they can slap that false apology wherever they want. It's just meant to show other users of this site that they're being considerate. However, the reality when you contact the chat is quite different. Keep this in mind! There are other, more honest casinos where your balance isn't wiped out if you use your deposit bonus.
Zen Casino has a clean and calm design, everything is simple and easy to use. Games work well, the site feels smooth, and overall it’s a comfortable place to play without any stress.
Reply from Zencasino
Thank you for the great review!
We’re happy you’re enjoying our slots, gifts, and loyalty program. Your recommendation means a lot—see you again for more fun and wins! 🎉
While I was winning and deposited significant amount of money all my balance got removed. According to them due to terms and conditions being violated as I used deposit bonus. I was playing for a while and when I reached a large win all of my balance got removed and left with my initial deposit. I do not recommend this casino at all much better online casinos out there.
Reply from Zencasino
Dear Player,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation may feel.
After reviewing the account, we would like to clarify that the winnings were voided in accordance with our Terms and Conditions. Placing bets above the permitted limit while a bonus is active is classified as bonus abuse.
The original deposited funds were returned to your game balance and you were able to withdraw it.
We always encourage players to carefully review bonus terms before playing, as they are in place to ensure fair and transparent gameplay for all users.
Amazing Casino , Great team with warm welcome and quick support 💪
Variety of slots with a huge collection .
Lovely gifts and loyalty program, I really recommend it to any player who is looking for safe and comfortable play .
Reply from Zencasino
Thank you so much for your amazing feedback! ❤️
We’re thrilled to hear you enjoyed our slot variety, loyalty program, and the warm support from our team. Your recommendation truly means a lot to us. Wishing you many more safe, fun, and rewarding moments with us! ✨
Big big scammer they asked your apple id to verify your payments account. Big big ❌ avoid this casino they will steal your information. Beware!! Such a greedy people
Reply from Zencasino
Dear Player,
According to AML policy and regulatory requirements, we are required to complete full KYC verification, including verification of the payment method. This requirement is clearly stated in our Terms and Conditions, which you accepted when registering a game account on our platform.
We apologize for any disappointment this may cause, but we are unable to waive or skip the KYC process.
Best wishes,
ZenCasino
I had already won €1,100 and suddenly the money was gone. The reason given was that I had placed too high a bet in the bonus. Normally you have a block in there so that you can't go any higher, but not on this site. Thanks for nothing.
Reply from Zencasino
We sincerely apologize for any inconvenience this situation may have caused and appreciate you taking the time to share your experience with us.
Please note that all bonus terms and conditions are clearly presented and available for review before activation. Our actions are fully in line with these Terms and Conditions, which are designed to ensure transparency and fairness for all players.
We would also like to reassure you that your deposited funds are always protected. In such cases, the deposited amount is returned to your real balance, while the bonus itself is automatically voided in accordance with the rules.
If you have any questions or would like further clarification, our support team will be happy to assist you.
Never had problem wih them, fast customer support, fast withdraws, no problems with verification..
Reply from Zencasino
Thank you so much for sharing experience about ZenCasino!
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