ZENCHII Reviews 

267
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordered a chain from them yesterday. Paid for next day delivery and am still waiting on proper updates. I contacted their support as well as dm’d their instagram but there was no response at all which... See more

Rated 5 out of 5 stars

I bought a bracelet as a Christmas present. It looks expensive and comes with a lifetime guarantee I’m sure he will be delighted when he gets it. Customer service is great and they give a personal tou... See more

Rated 5 out of 5 stars

Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas p... See more

Rated 1 out of 5 stars

They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have t... See more

Company details

  1. Jeweler

Written by the company

ZENCHII is an international brand created in London City and founded in 2018. Inspired by culture, our main missions is to supply urban jewellery to those who have the confidence to rock our products. Adorn yourself with an authentic collection of hand crafted and timeless pieces.


Contact info

3.3

Average

TrustScore 3.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(267)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality product

Top quality product. Bought the wing earrings for wifey. She's happy.. then everyone's happy. Fast delivery. Coming back soon!

April 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing overall experience

The products are great, professional customer service. The additional. I ordered 4 rings and about to order another chain and bracelet. As I can say the product quality is good.

April 6, 2022
Unprompted review
Rated 1 out of 5 stars

Think twice !

Ordered two pieces, one standard one custom, the custom piece took longer than it originally said on the website, it took about 8, 9 weeks.

At first all was well then on my normal pendant a few stones came out, I sent it back for a replacement, got a new one, within a few weeks some stones fell out of the replacement one too, now a stone has also fallen out of my custom piece I waited two months for.

I’ve got in touch multiple times with my order number and pictures of my broken items yet I have had nothing back from them. There isn’t really any excuse for this level of poor customer service after I got in touch 4, 5 times.

Overall this company appears to just be selling cheap tacky items and don’t want to pay out when their products break, of course every company has bad reviews from angry customers but in this case they are genuine and the company offers very poor quality of both items and customer service.

If you value your money shop else where, even if you pay a little more, it’s worth it knowing you won’t be ripped off or ignored

March 3, 2022
Unprompted review
ZENCHII logo

Reply from ZENCHII

Hi Dylan we are very sorry to hear that you unsatisfied with the products. Please send us an email with your full name and order number to support@zenchii.com and we will investigate this for you right away!

Rated 1 out of 5 stars

Worst company ever , rip you off

Worst company ever , ordered a ring didn’t fit sent it back for them to refuse and state they would resend my ring back yet it didn’t fit , they refused refund so asked for a different price of jewellery to be fobbed off for months and just get ignored waste of £55 what a joke of a company , no customer service , don’t buy if you want get ripped off

March 2, 2022
Unprompted review
ZENCHII logo

Reply from ZENCHII

Hi Jay can you please send us an email with your full name and order number to support@zenchii.com please and we'll investigate this further for you

Rated 1 out of 5 stars

Still no response from this company

As you can see below I was asked to email customer services 5 days ago which I did.....5 days ago and still no reply 🤔 keep my money Zenchii I really can't be bothered with you!

***Update*** Hi all, if you paid through paypal open a dispute and you can get your money back, paypal gave this comepany over a week to respond and they didnt so I got my money in full.

Still no response from this company. Order a pair of earrings in November and they came broken. Customer service is shocking they ignored most of my emails and when I eventually got one it was literally 5 words that didn't make sense. Avoid this company if you don't want to waste your money. Looks like they are now posting FAKE good reviews now to bring their rating back up don't be fooled AVOID AVOID!!!!

February 22, 2022
Unprompted review
ZENCHII logo

Reply from ZENCHII

Hi there, please send an email to support@zenchii.com. The brand has recently changed ownership with a new customer service team onboard and we can assure you every enquiry gets a response from us. We are very sorry to hear that you have been experiencing issues but if you can please state this in an email to us along with your full name and order number we can get this rectfied right away for you.

Kind Regards
Zenchii

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look