Sent the wrong variation to what I ordered, Does not reply to emails so won't bother using again, Resolved: The Team was very apologetic and cleared up all issues in a very timely manner without... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Randomly came across this store All I can say is he’s an amazing individual, who has some of the best customer service skills I’ve ever dealt with. Answered all my questions in detail a... See more
Used ZenCollectibles earlier this week regarding an urgent order. As stated on website if you require next day shipping that you contact customer service. I had an almost instant reply and we managed... See more
Just wanted to say a massive thanks for such an easy/pleasant transaction! The owner was super helpful and made sure I got the items I needed at the best price :) shipping was rapid and packaging was... See more
Company details
Written by the company
Online retailer of collectible card game products including Pokemon, One Piece, Digimon, Yu-Gi-Oh and DragonBall. Based in the North East but servicing the whole of UK.
Contact info
Communications House, Brunswick Industrial Estate, NE13 7BA, Newcastle upon Tyne, United Kingdom
- info@zencollectibles.co.uk
- zencollectibles.co.uk
4.5
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zen went above and beyond and supplied…
Zen went above and beyond and supplied a difficult to source Pokemon product, when even the big suppliers couldn't avoid the bots. I'll be back regularly. Great comms and packaging.
October 28, 2022
Unprompted review
Excellent experience- 10/10
I had an excellent experience ordering a Pokemon Evolving Skies booster box from Zen Collectibles. I was initially sceptical about using the site, but after researching it I discovered the owner is a friendly chap who is well-regarded in the various Pokemon TCG groups. Pricing was competitive. I was particularly impressed with the quality of the packaging, which ensured the booster box was in perfect condition upon arrival. Would definitely recommend, and plan to use their services again.
October 18, 2022
Unprompted review
Fantastic service and communication
Fantastic service and communication. Will be using again , trusted shop and products are spot on .
October 5, 2022
Unprompted review
Brilliant stars booster collection
Collected in person and the brilliant stars booster was spot on and a good price. Top Pokémon seller in Uk and look forward to next purchase.
October 1, 2022
Unprompted review
The place to go for Pokémon TCG!!
Bought many products from Zencollectibles.
First class service and communication is fantastic. Had plenty chats with the owner who is very knowledgeable with Pokémon TCG.
Would recommend anyone and everyone to purchase from this trusted store.
August 27, 2022
Unprompted review
Amazing company and customer service
Amazing company and customer service! I've bought from them a couple of times already and everything always comes fast and well packaged defiantly recommend this site for anyone that loves buying pokemon stuff!
October 1, 2022
Unprompted review
Excellent service. 5*
So happy with this company. I've ordered twice already, both times I've had excellent service, good communication and very well packed products. Highly recommend.
September 27, 2022
Unprompted review
Have used this site more then once and…
Have used this site more then once and is always a good experience. Items are always shipped quickly and well packaged with lots to choose from.
September 21, 2022
Unprompted review
Amazing range of products
Amazing range of products, fast replies to any questions very helpful and not here to rip you off. Also fast delivery of any products you buy, amazing site where customer service is the highest priority.
August 31, 2022
Unprompted review
Excellent service.
Excellent service.
Item was in perfect condition
September 29, 2022
Unprompted review
Amazing trustworthy company
Amazing trustworthy company, items arrived very quickly and were packaged well, will certainly use again
Thanks
September 29, 2022
Unprompted review
Really responsive
Really responsive.
Sorted an issue with in the hour of emailing them. 10 10 will order again
September 28, 2022
Unprompted review
Great
Was nervous to place an order with a company with not many reviews, but there was absolutely nothing to worry about.
Immediate shipping, great product and even included some freebies.
Thank you
September 26, 2022
Unprompted review
10/10 service!
Excellent customer service with very quick delivery. Amazingly packaged booster box with freebie packs inside! I will definitely be ordering again!👌
September 24, 2022
Unprompted review
Friendly site with a large variety of…
Friendly site with a large variety of Pokemon merch/stock. Very quick delivery with freebies. 100% reliable would recommend.
September 21, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.