I have been with Zenfolio for many years now and in general very happy with the service. However if you want to add code to your website or use Google Search Consul you cannot unless you have Portfol... See more
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Review summary
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Reviews shaping this summary
Zenfolio is a solid starting point for simple photography portfolios, but not suitable for my requirements. I need: - complex user role logic - fully multilingual content (DE/EN/ES) - legall... See more
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Getting help is always difficult with Zenfolio, but once an agent who was genuinely willing to help decided to, they got me all fixed up.
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In my opinion, to get five stars, these things are missing: - use of several accounts for using the site, at least 5, with their own usernames and passwords; - multiple watermarks (text only), n... See more
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Company details
Written by the company
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Contact info
303 Twin Dolphin Drive, 94065, Redwood City, United States
- support@zenfolio.com
- zenfolio.com
3.9
Great
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Easy to use and good cominication
March 1, 2025
Reply from Zenfolio
Thank you for sharing your experience, Graham! Let us know if we can offer any help in the future.
I decided to reopen my account and when…
I decided to reopen my account and when I reached Eliina, it was made easy and things were put back on track.
February 21, 2025
Reply from Zenfolio
We are so happy to have you back with us, Satyam! Please let us know if we can offer any more help.
Reply from Zenfolio
Thank you for your wonderful feedback! We're so glad to know that our team has been able to help you out. If you ever need more assistance, we're here for you!
They made it easy to fix my issue.
February 24, 2025
Reply from Zenfolio
Great to hear, Scott! Please give us a shout if we can help with anything else.
better than adequate support
photo support team has been pretty helpful accommodating picky realtor requests, kudos for that
February 17, 2025
Reply from Zenfolio
We’re so thrilled to hear that our photo support team has been able to meet the unique needs of your realtor requests. Your feedback truly brightens our day, and we appreciate you taking the time to share your experience. If there's anything else we can assist you with, just let us know!
Great partners!
The guidance provided to my unending avalanche of questions has been on point and very helpful. The team members whom I've "spoken" with are friendly, knowledgeable and very good at explaining topics which can be very siloed in nature. That in itself is an unusual skill in the industry!
I look forward to a continuing, long term relationship going forward.
February 11, 2025
Reply from Zenfolio
We truly appreciate your kind words! It’s wonderful to hear that our team has been able to provide helpful guidance and clear explanations. We know how important it is to have support that makes complex topics easier to tackle, and we’re so glad we’ve been able to do that for you. We look forward to being part of your journey for the long haul!
So much better than Picfair
This company is geared towards photographers like myself. I had a previous site through Zenfolio years ago when it was more simple to use but now that I'm retired, many of the new features don't apply to my needs. It has become less intuitive in structure but their tech support is the better than any that I've experienced in years. They have real people that answer real questions.
February 18, 2025
Reply from Zenfolio
Thank you for your thoughtful review! We’re so glad to hear that our support team has been a helpful resource for you—that’s exactly what we aim for. We understand that as the platform has changed over the years, some features may not align with your current needs, and we’d love to help make things as easy as possible for you. If you haven’t already, please take advantage of a free, one-on-one success session— a Zenfolio expert will help you learn more about the features and how to navigate within your account. You can book a session here: https://zenfolio.com/success/. Let us know if there’s anything else we can do!
Thorough attention to detail and great…
Thorough attention to detail and great communication skills.
February 17, 2025
Reply from Zenfolio
Thank you for your kind review! We’re delighted to hear that you’ve had a positive experience with our team. If you ever need anything else or have questions in the future, we’re here to help!
Dysfunction Quickly Corrected
Amelia quickly showed me how to correct a functionality problem which had made the viewing experience rather frustrating.
February 16, 2025
Reply from Zenfolio
Thank you for sharing your experience! We're so glad Amelia was able to assist you and improve your site. If you encounter any more issues or have questions in the future, don’t hesitate to reach out—we're here to help!
the staff were as stubborn as me to…
the staff were as stubborn as me to find my solution, love that...
February 17, 2025
Reply from Zenfolio
Stubbornness can be a great superpower, especially when it leads to solutions! Thank you for getting in touch to share your feedback.
Growing your business with Zenfolio for Photographers
I have been with Zenfolio for many years now. As my photography business has grown so has Zenfolio. It provides everything I need to support my clients with the self fulfilled shopping experience. The one to ones with Zenfolio experts is a definite plus if you are on a Pro Account. If you are thinking of growing your photography business I would definitely give then a go. What's not to love .
February 10, 2025
Reply from Zenfolio
Thanks so much for your loyalty over the years! It’s wonderful to be a part of your journey. We’re glad you’re making the most of our features and expert sessions, and if you ever need assistance, we're here for you!
Your agent
Your agent. He was extremely knowledgeable, considerate and patient. Easy to work with
February 9, 2025
Reply from Zenfolio
Thank you for this wonderful feedback, David. We love hearing it! If you need anything further, just drop us a line!
Dennis
Dennis! My anxiety has been reduced by 100%. working with Dennis has been a blessing. He takes his time to explain the isssues I'm concerned about and has a sense of humor. I couldn't ask for more,
January 31, 2025
Reply from Zenfolio
We’re so glad to hear that Dennis has made such a positive impact! A little humor and understanding can go a long way, for sure. If you ever need more support, we’re just a shout away!
Reply from Zenfolio
Thank you! So happy that you are enjoying our platform. Have a super day!
Reply from Zenfolio
Thanks so much for your kind words! We’re glad you’re enjoying our templates and customization options. If there’s ever anything we can do to improve your experience even more, feel free to reach out!
Excellent customer support.
Promt, germane replies. I appreciate the app and the customer service.
February 11, 2025
Reply from Zenfolio
We truly appreciate your support! It’s great to hear you’re happy with our customer service. If you ever need anything, we’re always here to help!
Helpful help for most issues...
Everyone is very helpful. I only wish that I fully understood how to better work with the program was more step-by-step. I oftentimes feel overwhelmed with the number of articles that are sent to me whenever I have an issue. Sometimes, less is more. I also wish I could have the option to work with one person in fully developing my site and systematically work on specific issues to improve my platform.
February 8, 2025
Reply from Zenfolio
Thank you for your feedback! We’re glad to hear that you’ve found our team helpful. We understand that getting the most out of the platform can sometimes feel overwhelming, and we appreciate your thoughts on a more step-by-step approach.
To provide more personalized guidance, we offer free 1:1 Success Sessions where you can work directly with a specialist to navigate your site, tackle specific issues, and make improvements at your own pace. You can sign up here: https://zenfolio.com/success/ Hope to see you in a session soon! Let us know if there’s anything else we can do. 😊
I had multiple issues with…
I had multiple issues with Zenfolio..mostly due to my not following thru with a couple.of things. I had the fortune of connecting with Eliina after contacting Zenfolio. Eliina was knowledgeable, courteous, professional, and mostly important...patient. She figured out what was wrong, corrected it and kept me informed at all times. She is truly an asset to your company.
February 7, 2025
Reply from Zenfolio
We really appreciate you taking the time to share your experience! It’s great to hear that our team could provide the guidance and support you needed. We’ll be sure to pass along your kind words, and if you ever have any questions in the future, we’re always happy to help!
Not for professional photographers
I have been a Zenfolio user since early 2013, but I'm closing my account.
Zenfolio charge me a yearly fee to display my pictures so they can be made available to my photography clients. However in recent years they have been quietly archiving the galleries (including the thumbnails) so that nobody can view them.
It is possible to restore galleries from the archive, but this takes around 12 hours per gallery. If your galleries were organised into collections (Eg a wedding collection divided into Prep, Ceremony, Group photos, Reception), each gallery is now on its own in the archive; separated from collection. What a mess.
If you are a professional photographer who requires an online gallery to show your years of experience to future clients, Zenfolio is not for you.
February 6, 2025
Unprompted review
Reply from Zenfolio
We truly appreciate your feedback. We introduced Archive to keep up with the growing demand for data storage while ensuring the platform remains fast, secure, and affordable. By moving less frequently accessed images to Archive, we’re able to improve performance, and protect your photos in a state-of-the-art cloud environment.
That said, we know that every photographer’s workflow is different. If Archive does not fit your business model, our Archive Exclusion tool allows you to opt out completely. This will restore all archived images to your account and prevent any future archiving. If you’d like to explore this option or have any questions, we’re happy to help!
Denise was great he helped me…
Denise was great he helped me straighten out some things on my webpage by explaining and showing me
January 22, 2025
Reply from Zenfolio
Thank you for sharing your experience! It’s wonderful to know that Dennis made the process easy and clear for you. We’ll be sure to pass along your kind words—he’ll really appreciate them!
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