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Zengo Reviews 1,097

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TrustScore 4.5 out of 5

4.3

Cryptocurrency Service
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Rated 5 out of 5 stars

When you put in a message to the support team, it may take a little bit for them to respond, but when they do, they are on your case pretty quick to find out exactly what’s going on. Jacob has been wo... See more

Rated 1 out of 5 stars

Couldnt get into my account. tried to talk to support. They couldnt help, told me to delete account and consider it a loss and start a new account. Are you kidding me? So they keep all my crypto becau... See more

Company replied

Rated 5 out of 5 stars

This is my first attempt at using cryptocurrency and learning about block chains and different types of crypto. Zengo has made it so incredibly easy to not just use crypto but learn about it as well.... See more

Rated 5 out of 5 stars

Zengo has been 5star for years now - however as of this month Dec 2024 the UK government will not let UK residents buy bitcoin through Zengo or any of their affiliates (moonpay, Transak, etc). If you... See more

Company replied

Company details

  1. Cryptocurrency Service

About Zengo

Written by the company

Zengo is the most secure crypto wallet with no private key vulnerability with unparalleled simplicity.
Buy, trade, sell, earn and store Bitcoin, Ethereum, BNB, DOGE, and 380+ other crypto assets with unbelievable simplicity and bulletproof security.

Buy crypto securely though any of the following payment methods: PayPal, credit/debit card, bank account transfer, SEPA (in Europe), Apple Pay, Google Pay, Cash App.

Zengo’s 3-Factor secure authentication process ensures that 1) no one but you can access your crypto, and 2) your wallet is backed up, so you can recover your crypto through a secure verification process.

Desktop accessible - Securely manage and purchase assets from either your mobile device, or from the convenience of your desktop, both powered by Zengo's bulletproof security record.

Here's the best part: there's no password to remember - or forget. No private keys to store - or lose. Zengo eliminates the risks of accidental loss and malicious account theft.

Zengo Pro: While Zengo Essentials is the most secure crypto wallet to self-custody for free, upgrading to Zengo Pro unlocks a suite of premium industry-first security features.
  • Create Multiple Wallets to enhance security, privacy, and organization by managing your high-value assets, minting wallets, and public-facing wallets separately.
  • Protect assets from unauthorized withdrawals with Theft Protection
  • A built-in Web3 Firewall
  • Ensure assets never get lost with Legacy Transfer, the industry’s first inheritance-style feature.
  • Priority live support
  • And a growing list of additional perks and benefits

    Learn more about this industry-leading security standard here: https://zengo.com/pro
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    • Contact info

    You should know

    4.3

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

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    Replied to 96% of negative reviews

    Typically replies within 24 hours

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    Rated 5 out of 5 stars

    Good wallet

    Had some issues with recovering a wallet, but Jacobo was very helpful. Got me sorted within half an hour. Overall, ZenGo does what it says on the tin, no complaints here.

    May 20, 2025
    Unprompted review
    Rated 5 out of 5 stars

    This is one of those reviews where you…

    This is one of those reviews where you can't say enough good things about the business. Zengo is a quality company with amazing people. My primary experience was with Jacobo and Felipe. The few times that I needed to email them I was positively surprised at how quickly they get back to you. They both are very knowledgeable and really care about their customers.

    Their app is top notch. I come from a software development background and wasn't able to find anything, nothing at all, that could have been done better. If you want to work with a company with all phases of Crypto, they're the ones you want to go to!

    May 10, 2025
    Unprompted review
    Rated 1 out of 5 stars

    wtf is this? fr though

    May 10, 2025
    Unprompted review
    Zengo logo

    Reply from Zengo

    Your feedback is not based on a genuine experience, if you need any help please contact our 24/7 support team at help@zengo.com thanks

    Rated 5 out of 5 stars

    Zengo and Support Team

    The Zengo support team are very helpful and there patience and understanding is very well what ever you ask they reply in less than an half hour and for every problem there is a solution. Thank you Jacob Zengo Support Team for helping me out today:)

    May 6, 2025
    Unprompted review
    Rated 5 out of 5 stars

    I am a beginner of crypto

    I am a beginner of crypto, and Zengo tech are extremely helpful and very patient. They walk through every steps with me to make sure I am done right...

    April 29, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Communication with an agent that knows…

    Communication with an agent that knows how to ask the right questions and resolve issues. He had a very good trainer or he should be a trainer.
    My issue gave me a headache. His help showed me how simple my issue was to fix.

    April 24, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Jacobo is amazing!

    Jacobo is amazing!!

    I was new using the Zengo app and Jacobo was so helpful and friendly. He made what could have been a confusing process easy by guiding me through it step by step. He is patient and understanding. Professional and highly recommend.

    April 16, 2025
    Unprompted review

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