I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more
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Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more
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I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time. I bought cashmere leggings from this... See more
Company replied
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more
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2.0
Poor
451 reviews
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Ordered linen tops which were not…
Ordered linen tops which were not linen! Sizing was an issue too. Very disappointed then to find out the extortionate return costs on top of what I spent. Lesson learnt! I would not recommend and actually think it’s a scam
July 29, 2026
Unprompted review
Reply from Zenido
Dear Alison,
Thank you for your review and for taking the time to share your feedback.
We are genuinely sorry to hear that you are disappointed with your experience with Zenido. We completely understand how frustrating this must be, and we sincerely apologise for any disappointment caused.
We regret that the tops did not meet your expectations and that you experienced issues with the sizing. We understand how frustrating this can be, and we sincerely apologise for the disappointment caused.
If you would prefer to return the product, you are welcome to do so within 14 days of receiving your order. Please note that return postage costs are the responsibility of the customer, as outlined in our Returns Policy on our website.
We are sorry that your experience has resulted in a negative review. We would be grateful if you could contact us again at info@zenido.co.uk, as we would very much like the opportunity to resolve this matter to your satisfaction.
Thank you for giving us the chance to make things right. We look forward to hearing from you.
Kind regards,
Lisa
Customer Service Manager
Zenido
Terrible products and service
Ordered a fire extinguisher drinks holder, arrived damaged and also nothing like advertised, refused to refund me unless I sent back to china at my expense, this is illegal as they must follow the consumer rights act when supplying a UK customer. They have now stopped responding to me so I will be contacting PayPal to take action on them. Avoid at all costs
July 16, 2026
Unprompted review
Reply from Zenido
Dear Chris,
Thank you for your review and for taking the time to share your feedback.
We are genuinely sorry to hear that you are disappointed with your experience with Zenido. We completely understand how frustrating this must be, and we sincerely apologise for any disappointment caused.
We are also sorry to hear that you are not satisfied with the quality of the product you received. We work closely with carefully selected suppliers and generally receive very positive feedback about our products. That said, we take your comments seriously and would appreciate the opportunity to look into this further and find a suitable solution for you.
If you would prefer to return the product, you are welcome to do so within 14 days of receiving your order. Please note that return postage costs are the responsibility of the customer, as outlined in our Returns Policy on our website.
We are sorry that your experience has resulted in a negative review. We would be grateful if you could contact us again at info@zenido.co.uk, as we would very much like the opportunity to resolve this matter to your satisfaction.
Thank you for giving us the chance to make things right. We look forward to hearing from you.
Kind regards,
Lisa
Customer Service Manager
Zenido
Bought a dog bed from these scammers
Bought a dog bed from these scammers
Advertised as memory foam
When it turned up it was cheap cotton filling
Refund if return to china
Seriously don’t bother with them
July 27, 2026
Unprompted review
Reply from Zenido
Dear Michael,
Thank you for your message and for taking the time to share your feedback. We are truly sorry to hear that you were not satisfied with your experience with Zenido. We understand how disappointing this must be, and we sincerely apologize for the inconvenience.
We're sorry to hear that you are not satisfied with the quality of the product you received. We work exclusively with carefully selected suppliers and generally receive very positive feedback about our products. However, we take your comments seriously and would be happy to work with you to find a suitable solution.
If you would like to return the product, you may do so within 14 days of receiving your order. Please note that the cost of return shipping is the customer's responsibility, as stated on our website.
We kindly invite you to contact us at info@zenido.co.uk so that we can review your case and work together to find a suitable solution.
Once again, we sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
Kind regards,
Lisa
Customer Service Manager
Zenido
No parcel been waiting 5-7 weeks now…
No parcel been waiting 5-7 weeks now there saying failed delivery of parcel any help please
July 24, 2026
Unprompted review
Reply from Zenido
Dear Paul,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you still haven't received your order after 5–7 weeks. This is certainly not the level of service we aim to provide, and we completely understand how disappointing this must be. We would like to investigate what has happened and help resolve this as quickly as possible.
Could you please send us an email at info@zenido.co.uk, including your order number? Once we receive your email, we'll look into your order straight away and do our best to find a suitable solution for you as quickly as possible.
If you have any questions in the meantime, please don't hesitate to get in touch. We're always happy to help.
Kind regards,
Lisa
Customer Service Manager
Zenido
Ordered an air cooler on 27 June 2026
Ordered an air cooler on 27 June 2026. Had to chase as tracking was rubbish and finally showed ‘order not found’ . They responded fairly quickly and the dates showed it hadn’t even been dispatched. It finally arrived on 23 July in a disgusting state. Big crack in the water tank drawer and the front vents mangled and twisted as well as the outside cabinet scratched on 2 sides. I reported this issue via PayPal within 30 minutes of it arriving requesting a full refund. Would NEVER buy from Zenido again as they seem to hide behind a uk advert.
July 23, 2026
Unprompted review
Reply from Zenido
Dear Lynn,
Thank you for taking the time to share your feedback.
We're very sorry to hear that your experience with Zenido did not meet your expectations. This is certainly not the level of service we strive to provide, and we'd like the opportunity to make things right.
First of all, please accept our sincere apologies for the delay in the delivery of your order. We always do our utmost to ensure that orders arrive on time. Unfortunately, delivery delays can occasionally occur due to circumstances beyond our control. We completely understand how frustrating this must have been, and we're truly sorry for the inconvenience caused.
We're also very sorry to hear that your items arrived damaged. This is certainly not the condition in which your order should have been delivered.
Could you please send us an email at info@zenido.co.uk, including your order number and a few photos showing the damage? This will allow us to investigate the issue properly and work with you to find a suitable solution as quickly as possible.
Customer satisfaction is extremely important to us, and we sincerely hope you'll give us the opportunity to resolve this matter for you.
Kind regards,
Lisa
Customer Service Manager
Zenido
Don’t touch them
Don’t touch them, you’ll regret it. Very poor quality products and restrictive returns policy.
July 20, 2026
Unprompted review
Reply from Zenido
Dear Anthony,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. Customer satisfaction is very important to us, and we would like to help resolve this for you.
Regarding the quality of the product, we understand that quality can be a matter of personal perception and may vary from product to product. We work exclusively with carefully selected suppliers who generally receive very positive feedback from our customers. We would be happy to look into this further for you.
You also have the option to return your order within 14 days of receiving it. Please note that we do not provide a free return label. Full details can be found in our Return Policy.
We hope you will get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
If you have any further questions, please do not hesitate to contact us. We are always happy to help.
Kind regards,
Lisa
Customer Service Manager
Zenido
www.zenido-shop.com
DISAPPOINTED with Zenido
This was my first order with them. DISAPPOINTED with Zenido. I ordered 2 trouser suits in March for a wedding arrived too late for wedding quality very poor and sizing awful their size chart is difficult to work out. I contacted them to let them know awful suits not worth the money & would need to return them said could be difficult to send back & said to keep them and they would give me 20% refund was not happy with that so came back with 50%. I said I would agree to £75 . I have not heard from them since my last email to them so have not received any refund at all. They are not a fair company to deal with. Zenido UK, is not a company I would recommend.
Sandra Ross
March 19, 2026
Unprompted review
Reply from Zenido
Dear Sandra,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. Customer satisfaction is very important to us, and we would like to help resolve this for you.
First of all, we would like to sincerely apologise for the delay in delivering your order. We always do our utmost to ensure that orders are delivered on time, but unfortunately there are situations beyond our control. Once again, please accept our sincere apologies for the inconvenience.
Regarding the quality of the product, we understand that quality can be a matter of personal experience and may vary from product to product. We work exclusively with carefully selected suppliers who generally receive very positive feedback from our customers. We would be happy to look into this further for you.
We are also sorry to hear that you did not receive a response to your last email. This is certainly not the experience we want our customers to have. We are checking this immediately and will get back to you as soon as possible via info@zenido.co.uk.
If you have any further questions, please do not hesitate to contact us. We are always happy to help.
Kind regards,
Lisa
Customer Service Manager
Zenido
www.zenido-shop.com
Refund update
Refund update: Finally I posted the parcel which unfortunately cost me more than £10 to China. But as as I shared the tracking details with the seller, they were very fast to issue the refund. I would really appreciate this action in regards to the refund.
July 18, 2026
Unprompted review
Reply from Zenido
Hi Haji,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with the return process.
I ordered an air cooler on the 29th of…
I ordered an air cooler on the 29th of June and according to the tracker it is still awaiting pick up by the courier. I contacted them and was advised to just be patient, I don't know how patient I need to be. I asked again a week later with no response, it's an extremely poor service.
June 29, 2026
Unprompted review
Reply from Zenido
Hello Peter,
We are sorry to see that you have posted a negative review. We previously communicated clearly that, due to the exceptionally high demand for air conditioners, additional delays have unfortunately occurred on top of our usual delivery times.
According to our records, we have responded to your emails each time. Therefore, we do not recognize the claim that you did not receive any response from us.
The tracking information now shows that the air conditioner has arrived in your country, so we expect it to be delivered to you shortly.
We sincerely apologize for the inconvenience and the longer waiting time. We hope you receive the air conditioner in good condition soon and that you will still be satisfied with your purchase.
Kind regards,
Mark
I ordered the counter top vinel and I…
I ordered the counter top vinel and I got I color I completely did not order, but mistakes happen I tried to return it with their 14-day return policy. Keep in mind the product was completely unopened and untouched and they won't refund it or take it back. They try to say they could give me like a 15% return and my product was $100. I really feel scammed and using this brand or website is 1000% not worth it. You will probably not get what you tried to buy and they're not going to return it even though they say they will. In fact, someone should sue them for all their false advertising.
July 16, 2026
Unprompted review
Reply from Zenido
Hello,
We are sorry to read your review, but the information stated is not correct. You can return the unopened product in accordance with our return policy by sending it to our warehouse address.
As soon as you provide us with the return shipping label or proof of return, we will process your refund immediately.
As an alternative, we also offered you a partial cashback as a gesture of goodwill, allowing you to keep the product. We therefore find it unfortunate that you chose to post a negative review suggesting that a return was not possible.
Please contact our customer service team so we can provide you with the return instructions and resolve this matter properly.
Kind regards,
Mark
Stay away from Zenido
Pictures are misleading! Brought rug for £60.00 but wouldn’t have spent £15.00 on it, very very poor quality item. Guess I will now have a fight to get my money back. 😡
July 13, 2026
Unprompted review
Reply from Zenido
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that the product did not meet your expectations. We work with carefully selected suppliers and generally receive very positive feedback about the quality of our products, so we would like to better understand your concerns.
If your order did not meet your expectations, we kindly invite you to contact us at info@zenido.co.uk. We would be happy to review your case and provide you with further assistance. If you are eligible for a return, your request will be handled in accordance with our return policy.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Excellent service from Zenido.
I ordered a cooling unit from this company and was pleased that it arrived within the time and as described. I had a query on the tracking and Ron at customer services was very helpful and put me on the right track. Excellent service thank you.
July 11, 2026
Unprompted review
Reply from Zenido
Hi Chris,
Thank you for your positive feedback! We're glad to hear that your order arrived on time and that you're satisfied with our service:)
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY, IT IS A COMPLETE SCAM. This is a chinese scam company. They advertise quality products and then send complete rubbish, nothing like the photos on their advertisement and worth a couple of pounds. I bought a robot dog that was supposed to walk and bark etc for over £36 and received something resembling a wolf with no back legs just stumps!!! There wasn't any batteries and I am not buying any as it is definitely never going to walk with 2 front legs, complete rubbish from China
July 6, 2026
Unprompted review
Reply from Zenido
Dear Rachel,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with Zenido did not meet your expectations. We would like to look into your case to better understand what happened.
It is disappointing to hear that you are not satisfied with the quality of your order. We work with carefully selected suppliers whose products generally receive very positive feedback, so we would appreciate the opportunity to investigate your concerns.
We hope you are willing to contact us at info@zenido.co.uk so we can discuss your experience further.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Very looooong delivery time.
On their website they show you a green dot next to the item and then they write " In stock - ready to be shipped " which of course makes you think, that it will be a short delivery time.
After you have paid, they send you an Email, to tell you, that the deliver time will be 8 to 12 working-days.
July 6, 2026
Unprompted review
Reply from Zenido
Dear Piet,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are not satisfied with our delivery times. Our estimated delivery times are clearly stated in our delivery policy before an order is placed, but we understand that the wait may not have met your expectations.
We are sorry that your experience led to a negative review. If you would like to discuss your feedback further, please feel free to contact us at info@zenido.co.uk.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Scam company. No customer service. Chinese knock offs
I ordered an air conditioning unit on 27th June. Order number #8831. Despite the company being called Zenido uk, and saying they’re based in the Netherlands, the item tracking shows it is coming from china. It has still not arrived. I have repeatedly tried to cancel this for a full refund because tracking shows it still in china, awaiting collection by the carrier.
June 27, 2026
Unprompted review
Reply from Zenido
Dear Client,
Thank you for taking the time to share your experience. We’re sorry to hear that your order has not yet arrived and understand that this can be frustrating.
We would like to clarify that our delivery times are clearly stated on our website prior to placing an order. Orders are processed within 1–3 working days, after which shipping generally takes 7–12 working days. Due to exceptionally high demand for this particular product, delivery may unfortunately take a little longer than usual. We sincerely apologise for this delay and appreciate your patience.
Regarding your cancellation request, our cancellation policy states that orders can only be cancelled before they have been processed and dispatched. Once an order has entered the shipping process, it is unfortunately no longer possible to cancel it. This information is also clearly outlined on our website.
We completely understand that this may not have been the outcome you were hoping for. If you have any questions about the current status of your order, please feel free to contact our customer service team. We’ll be happy to assist you and provide any updates we can.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
these are a bunch of criminals and…
these are a bunch of criminals and scammers send wrong goods and despites sending picture after pictures answer all questions over 3 weeks they only offer 25% refund
All while we are sorry grovel etc do not use these criminals
zenido i told you i will write such reviews till day i die each and every day
June 2, 2026
Unprompted review
Reply from Zenido
Dear Ronald,
Thank you for your additional feedback.
We are sorry to hear that you remain dissatisfied with your experience.
As mentioned in our previous response, we take your concerns seriously and would like the opportunity to review your case once again. The partial refund that was offered was intended as an alternative solution and was never meant to replace your right to return your order in accordance with our return policy.
We have already asked you to contact us with your order number so that we can investigate your case further. This invitation still stands, and we remain willing to carefully review your situation to determine whether a suitable solution can be offered.
We regret that your experience has led to another negative review and sincerely hope we can still resolve this matter together.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
The product that I received is very…
The product that I received is very poor quality and does not match the description on the website. The product is advertised as being made of genuine leather, but based on what I received, I have serious doubts about that claim.
In addition, I ordered size 40 but received much bigger size.
For this price, I expected much better quality. The product looks cheap and does not meet my expectations at all.
I am very dissatisfied with this purchase and cannot recommend this online store based on my experience.
June 24, 2026
Unprompted review
Reply from Zenido
Dear Emil,
Thank you for your feedback.
We are sorry to hear that the product you received did not meet your expectations. We understand how disappointing it can be when a product differs from what you anticipated based on the product description and images.
We are also sorry to hear that you received the wrong size. We work exclusively with carefully selected suppliers and normally receive positive feedback regarding our products. Nevertheless, we take comments such as yours seriously and would like the opportunity to investigate what may have happened in this instance.
We regret that your experience has resulted in a negative review. We always prefer to address concerns directly with our customers and work towards a satisfactory resolution whenever possible.
To allow us to investigate your case properly, we kindly ask that you contact us again at info@zenido.co.uk and provide your order number. We would be happy to review your situation in detail and see whether we can offer a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
I bought a merino wool jumper just to…
I bought a merino wool jumper just to get it and it states inside the garment that it is polyester and made in China!!! Terrible
I have subsequently been contacted by Zenido to either give me a refund of 15% or give me a store voucher of 60%. Thank you for this, I chose to at least get the 15% back, as I do not want a store voucher, because I will never purchase from your store again. I did receive the 15% back thank you.
This was a very specific gift I planned to give my husband on our 7th anniversary, as the traditional & modern gifts is wool and copper - this would have been my wool gift. Needless to say, I cannot gift a gift that is not wool, but polyester. Also, the mere 15% refund is a joke…I could have purchased that same item from Temu or SHEIN for a fraction of the price.
June 19, 2026
Unprompted review
Reply from Zenido
Dear Ronel,
Thank you for your feedback.
We are sorry to hear that the jumper you received did not meet your expectations. We understand how disappointing it can be when a product differs from what you anticipated.
We work exclusively with carefully selected suppliers and normally receive positive feedback regarding the quality of our products. Nevertheless, we take comments such as yours seriously and would appreciate the opportunity to review this matter further.
We regret that your experience has resulted in a negative review. We always prefer to address concerns directly with our customers and work towards a satisfactory resolution whenever possible.
To allow us to investigate your case properly, we kindly ask that you contact us again at info@zenido.nl and provide your order number. We would be happy to review your situation in detail and see whether we can offer a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
Stay far away
I'd give it a minus rating if that was possible. Like other users I ordered an item that was nothing like the item advertised online. Then when I asked for a refund they offered me a 16% refund. Do they offer refunds based on how they feel? I didn't pay partially for the item did I? Zenido is nothing but a scam. Stay far away.
June 18, 2026
Unprompted review
Reply from Zenido
Dear Anton,
Thank you for sharing your feedback.
We are sorry to hear that the product you received did not meet your expectations. We understand how frustrating it can be when an item differs from what you anticipated based on the product description and images.
Our customer service team aims to offer customers various options to resolve issues as efficiently as possible. Any partial refund offered is intended as an alternative solution and is never meant to replace a customer's right to return an order in accordance with our return policy.
We take comments regarding product quality seriously and would appreciate the opportunity to review your case in more detail. We work with carefully selected suppliers and normally receive positive feedback on our products, which is why we would like to investigate what may have happened in this instance.
While we understand your disappointment, we do find it unfortunate that your experience has resulted in a negative review. We always prefer to work directly with our customers to find a fair and satisfactory resolution.
We kindly invite you to contact us again at info@zenido.nl and provide your order number so that we can review your case once more and determine whether a suitable solution can still be offered.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
Awful experience, avoid!
Waited several weeks for a shirt, very poor quality, size was at least 2 sizes smaller than what I normally wear for shirts and you can't get a refund for 'sizing issues' despite them falsely advertising their size guides.
June 17, 2026
Unprompted review
Reply from Zenido
Dear Lloyd,
Thank you for your feedback.
We are sorry to hear that your experience with Zenido did not meet your expectations. We understand how disappointing it can be when a product arrives later than expected and does not fit as anticipated.
While we do our best to provide accurate sizing information, sizing can sometimes vary between products and manufacturers. For this reason, we always recommend customers carefully review the size chart provided on the product page before placing an order.
We also understand your concerns regarding the quality of the item received. We work exclusively with carefully selected suppliers and normally receive positive feedback regarding our products. Nevertheless, we take comments such as yours seriously and would like the opportunity to look into this matter further.
We find it unfortunate that your experience has resulted in a negative review. We always prefer to address concerns directly with our customers and work towards a satisfactory resolution whenever possible.
To allow us to investigate your case properly, we kindly ask that you contact us again at info@zenido.co.uk and provide your order number once more. We would be happy to review your situation in detail and see whether we can offer a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
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