I could find the products I need with fair prices. Also, money depositing was smooth. I had no doubts like "okay I sent money but where is it?", it instantly reflected to my account. Although, sinc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was made easy to actually buy. It is a good third party for people who don't have ways or purchasing goods that Japan doesn't sell outside of their country. The Fees ones the one thing that... See more
Company replied
Update the system so that it doesn't block products (like soccer balls) and the purchase can be made faster.
Company replied
I did 5 orders with Zenmarket and the last one was recently. Like the previous ones, even this time I'm very happy with the package because it was wrapped so well and, even if I chose the cheap shipp... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.1
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Highly recommended! Honorable seller! Thank you for everything! Shipping, communication, and items were all excellent! Greetings from México🤝
January 26, 2026
Unprompted review
Reply from ZenMarket
Hello,
Thank you so much for your kind words and recommendation!
We’re delighted to hear that you were satisfied with the shipping, communication, and the items you received.
We hope to assist you again soon with your next order from Japan!
Sincerely,
The ZenMarket Team
Zen Market very responsive
Zen Market very responsive, smooth experience very helpful
January 19, 2026
Unprompted review
Reply from ZenMarket
Hello,
Thank you so much for your kind words! We’re really glad to hear that you found ZenMarket responsive and that your experience was smooth and helpful.
Your feedback means a lot to us, and we hope to assist you again soon!
Sincerely,
The ZenMarket Team
Highly Recommended!
The ordering process was very quick and easy to complete. Also, I greatly appreciate the regular updates regarding my order (Along with updates regarding the ordering, packaging, and shipping processes). There's a great variety of Japanese items available from various websites that can be ordered through Zen Market. I highly recommend Zen Market and I will definitely be ordering from them again!
January 15, 2026
Unprompted review
Reply from ZenMarket
Hello,
Thank you so much for your detailed and kind review! It’s great to know you enjoyed the wide variety of Japanese items available through ZenMarket. Your recommendation truly means a lot to us, and we look forward to assisting you again with your next order!
Sincerely,
The ZenMarket Team
zenmarket review
got my package with amazing customer service and pacakaging! thank u zenmarket, i will be buying again <3
January 25, 2026
Unprompted review
Reply from ZenMarket
Hello,
Thank you for your kind words! We’re really happy to hear that you were satisfied with both our customer service and packaging.
We’ll be happy to assist you again very soon!
Sincerely,
The ZenMarket Team
First experience with Zen market
Easy to contact and communication is clear. The package is well packed and includes all the information needed to pass through customs without any problems. Delivery was also very fast. All in all, a great experience. Thanks for the service 👌🏻
January 24, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and continued support! We’re happy to hear your overall experience with us has been pleasant and your recommendation is highly appreciated. It means a lot to us that we could help you get the items you wanted. Thank you for choosing us!
Sincerely, The ZenMarket Team
Japanese sales tax not applicable for international sales
I did not recognize beforehand, that I would have to pay japanese VAT, even that the ordered item was going outside of Japan. Usually this tax is not being charged for international sales.
January 21, 2026
Unprompted review
Reply from ZenMarket
Dear Klaus,
Thank you for your feedback.
We understand your concern regarding Japanese consumption tax. In many cases, items purchased through domestic marketplaces in Japan include this tax as part of the seller’s listed price, even if the item is later shipped internationally. As a proxy service, ZenMarket purchases items on behalf of customers within Japan under the same conditions as a local buyer, which means the price may already include this tax.
We appreciate your feedback, as we understand this may not always be expected, and we will continue working to make cost structures clearer for our users.
Sincerely,
The ZenMarket Team
Excellent experience and seamless process
The process was seamless from beginning to end. The package arrived quickly and was beautifully wrapped with care. Will repeat again. Thank you to the ZenMarket team!
January 22, 2026
Unprompted review
Reply from ZenMarket
Thank you for your kind review! We're happy to hear that everything was smooth for you. It’s great to know you were satisfied with the packaging and our service. We look forward to helping you again!
Sincerely, The ZenMarket Team
good service
January 21, 2026
Unprompted review
Reply from ZenMarket
Thank you so much for your kind words and 5-star review!
We’re really glad to hear that you were satisfied with our service.
Sincerely,
The ZenMarket Team
Everything was perfect
Everything was perfect! All 10 items correctly sent and well packaged. Very fast shipping (just under a week) to New Zealand. Highly recommended service. Arigatou Gozaimasu!
January 21, 2026
Unprompted review
Reply from ZenMarket
Thank you so much, Vanessa! 😊
We’re thrilled to hear everything was perfect and that your 10 items made it safely to New Zealand so quickly. Your kind words and recommendation mean the world to us.
Thank you!
Sincerely,
The ZenMarket Team
I purchased an item that wouldn’t work
I purchased an item that wouldn’t work. Put new batteries in it and nothing happened. They refused to replace or refund my money. I am seeking advice from consumer council. They didn’t want me to return the faulty item back I would advise against having any dealing with this company. It’s a rouge company. Take your money. Send a faulty item and refuse to either replace or give your money back. AVOID AT ALL COSTS.
December 20, 2025
Unprompted review
Reply from ZenMarket
Dear Kate,
Thank you for sharing your feedback, and we’re very sorry to hear about your experience.
Please kindly note that checking whether items are functional is not part of our service:
https://zenmarket.jp/en/quickguide.aspx#:~:text=%2D%20We%20don%27t%20check%20whether%20items%20function%20properly
We understand that it can be frustrating if an item does not work as expected. To help ensure you receive a high-quality product, we recommend purchasing from official Japanese stores, where items are guaranteed to be new and fully functional.
If you have any questions about a product before purchasing, we can check whether it is possible to contact the seller. If so, we would be happy to reach out to confirm the item’s functionality.
We sincerely apologize for this limitation and greatly appreciate your understanding.
If there’s anything further we can do to assist, or if you’d like to provide more details, we’d be happy to reopen the conversation. You can reach us anytime through our customer support.
Sincerely,
The ZenMarket Team
Packing could have been faster.
Packing could have been faster.
Otherwise, excellent service!
January 19, 2026
Unprompted review
Reply from ZenMarket
Hello Ronel,
Thank you very much for your feedback and for your kind words about our service! 😊
We're sorry to hear that the packing process felt slower than expected. Your order was likely processed during the busy holiday season, which unfortunately can lead to slight delays due to the high volume of shipments we handle during that period. We truly appreciate your patience and understanding.
We’re always working to improve our efficiency, and your feedback helps us do just that. We hope to provide you with an even smoother experience next time!
Sincerely,
The ZenMarket Team
It was easier than I expected
It was easier than I expected. Efficiency and commitment to the customer. The product arrived very well packaged. I recommend it.
November 12, 2025
Unprompted review
Reply from ZenMarket
Hello Patricia,
Thank you so much for your kind words! We’re delighted to hear that your experience with ZenMarket was easier than expected. Knowing that our commitment to efficiency and careful packaging made a positive impact truly motivates our team.
We’re grateful for your recommendation and hope to assist you again soon with your next order from Japan!
Sincerely,
The ZenMarket Team
Everything is very clear and detailed
Everything is very clear and detailed, from the beginning to the end of the purchase, leaving no doubts for the buyer.
January 16, 2026
Unprompted review
Reply from ZenMarket
Hello Lucas,
Thank you so much for your kind words!
We're thrilled to hear that everything was clear and detailed throughout your experience. It's our goal to make the process smooth and worry-free, so knowing that you felt confident from start to finish means a lot to us.
We hope to see you again soon on ZenMarket!
Sincerely,
The ZenMarket Team
Everything took too long
Everything took far too long. Since I ordered Nihonshu, this was anything but ideal, especially when the goods were not moving. Supposedly this was due to resource shortages. It was my first time using ZenMarket. Compared to my orders with other services, I am unfortunately not satisfied. There is room for improvement.
The only positive aspect is the ability to access the package documents. This is really well implemented.
January 14, 2026
Unprompted review
Reply from ZenMarket
Thank you for your honest feedback, Remo.
We're sorry to hear that your experience with ZenMarket did not meet expectations, particularly with the delay in processing your order. We understand how frustrating that can be, especially on a first order. While resource shortages can sometimes cause unexpected delays, we know that’s not an ideal situation and we’re actively working to improve processing times for all users.
That said, we’re glad to hear you appreciated the package document access feature, we’re continuing to improve our systems to make the service as transparent and user-friendly as possible.
Your comments have been shared with our team as we look to identify areas for improvement. Thank you again for taking the time to share your experience.
Sincerely,
The ZenMarket Team
Reply from ZenMarket
Thank you for the great feedback, Michał!
We're happy to hear that you found ZenMarket easy to use and appreciated the wide selection of goods available. If there's ever anything we can help with, don’t hesitate to reach out!
Sincerely,
The ZenMarket Team
It was very easy to do everything
It was very easy to do everything. The staffs updated the information really fast.
January 7, 2026
Unprompted review
Reply from ZenMarket
Here’s a reply you can use for this review:
---
Thank you very much for your feedback!
We’re glad to hear that everything went smoothly for you and that our team was able to keep things updated quickly. We truly appreciate your support and hope to assist you again in the future.
Sincerely,
The ZenMarket Team
Excellent!
January 4, 2026
Unprompted review
Reply from ZenMarket
Thank you so much, Andrey!
We're glad to hear you had an excellent experience using our service. Your feedback is very encouraging, and we hope to assist you again with many more orders from Japan.
Sincerely,
The ZenMarket Team
For me Zenmarket ist the beste Option…
For me Zenmarket ist the beste Option to buy Stuff from Japan. All of the Shops Zenmarket can handle. Also redeem Codes from Shops are possible. If you want to get your Stuff fast and safe choose Zenmarket.
January 13, 2026
Unprompted review
Reply from ZenMarket
Thank you, Bernhard! We're so glad to hear that ZenMarket has been the best option for your shopping from Japan. It’s great to know that our wide store support and code redemption options have worked well for you. We truly appreciate your recommendation and look forward to helping with your next order!
Sincerely,
The ZenMarket Team
ZenMarket should see over whoever is…
ZenMarket should see over whoever is moderating their Reddit servers. There are two users and the one named BinaryRun seems to be allergic to criticism against ZM.
He will always assume the worst of the poster, and while there are a lot of bad and nonsensical posters, people who have genuine inquiries get doubled down on by this guy. One example being a broken shipment, he immediately claimed that the one the buyer was sent by the seller must be a fake. Very bold of an external person to assume that the buyer received a fake, whilst indirectly and simultaneously claiming that ZenMarket received the fake item and sent it along to the buyer.
Overall nasty experience on their Reddit, which some people must use in order to escalate issues with ZM.
October 13, 2025
Unprompted review
Reply from ZenMarket
Thank you for your feedback.
We’re sorry to hear about your experience and would like to clarify that our Reddit account and subreddit are not officially managed by the ZenMarket support team. While some community members (including volunteers), help moderate discussions, their comments or actions do not reflect official ZenMarket policies or customer service decisions.
For any shipping concerns or order-related issues, we strongly encourage users to contact our official support team directly via our website. This ensures your inquiry is handled according to our internal policies and you receive proper assistance.
We truly value all feedback and will take this into consideration as we continue improving our communication channels.
Sincerely,
The ZenMarket Team
Not bad
I’ll be honest I thought it would be more complicated but it’s not all u have to do is add the funds (Do the math when u add funds cuz they take a 3.5% fee I think) then u just just buy it then wait for it to be delivered to there warehouse then make a parcel and pick FedEx or Ups or just use any one u want (I used FedEx) then wait till it comes to ur house.
January 10, 2026
Unprompted review
Reply from ZenMarket
Thank you for your review, Cayden.
We're happy to hear that the process felt more straightforward than expected and that your experience with FedEx went smoothly. We also appreciate your suggestion regarding a tax calculator, this kind of feedback helps us improve. We'll be sure to pass it along to our team for consideration.
Sincerely,
The ZenMarket Team
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