Bought a subscription 3 years ago (forgot I had). Without my knowledge ZenMate added an auto-renewal to my PayPal account. I got an email on 3rd April informing me they have taken money from my P... See more
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NETWORK SECURITY Although Zenmate.com provide an effective VPN. The service relies on: 1 Turning on hosted networks 2 Using a proxy service 3 Using Wi-Fi Direct These three Net work... See more
Very low price (€20.28 Euros) per year. All good except BBC iPlayer is geo-blocked. Rapid reply received to my e mail. Developers have been informed and the issue will be resolved. Unfortunately, unab... See more
Company replied
Excellent service... there were problems with performance in my country, which I found out about after buying a subscription. The technical support team very quickly helped to solve the problem and re... See more
Company details
About ZenMate
Information provided by various external sources
Our Mission:
To simplify the world of online security and privacy and make it accessible to everyone.
Products:
Explore our range of Internet security products & solutions for all your devices: http://go.zenmate.com/products
Awards:
Europas Award for best Privacy/Security Startup 2014
Germany's Startup of the year 2014
To simplify the world of online security and privacy and make it accessible to everyone.
Products:
Explore our range of Internet security products & solutions for all your devices: http://go.zenmate.com/products
Awards:
Europas Award for best Privacy/Security Startup 2014
Germany's Startup of the year 2014
Contact info
Berlin, Germany
- zenmate.com
Brilliant customer service
Easy to use and brilliant customer service.
March 28, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Great Support
March 28, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
I just got the new update which unlimt…
I just got the new update which unlimt the device I can use.
I to great becuase I have many devices such as PC,Tablet, Smart TV...
along with that, the speed is getting better and better and now I have more than 65 countries to connect to!
Keep up the good work!
March 23, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Lousy
Lousy, doesn't work for streaming, no support for days on end, no refunds. Avoid
apparently being down for one week is no reason for a refund quote (customer support)
"A temporary situation can be anything between a 24 hour shortage or a 1 week period."
so if you need a VPN which can stay working for more than 24 hours look somewhere else. Once they have your money, they don't care.
March 23, 2020
Unprompted review
Reply from ZenMate
Hey there! We are sorry to hear you have encountered issues with our service. Please let us know your ticket number, so that we can look into the matter.
Quick to respond
I had an issue with logging into my account. ZenMate support was quick to respond and provided the needed information to get me back into my account. Customer service can;t get any better than that!
March 22, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
excellent speed
March 22, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
A good 3 year deal and runs well on pcand mobile
A good 3 year deal and runs well on pc and mobile so can't complain. Unfortunately have a few problems trying to run on a dd-wrt router where the vpn runs but I have no dns. This seems a common problem on many vpn router installs so can't really attribute this to Zenmate since there could be a number of external config reasons.
March 18, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Good value and excellent support
Easy to use and support there to help if issues. Unfortunately financial constraints kept me from supplementing my current VPN as needed more clients. Zenmate understood and reminded me that free limited version could help fill gap for now. Excellent customer service and support.
March 18, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
A fantastic VPN
Been using ZenMate for a few years now, it doesn't noticibly slow down you pc, and is really stable with a good choice of Countries to choose from and is so easy to use, all round it's a fantastic VPN with brilliant customer support.
March 17, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
super stable
super stable, easy installation, easy to use, super deals of 3 years, can only be highly recommended
March 13, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Very simple to use with a wide range of…
Very simple to use with a wide range of countries to chose.
March 4, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Perfect service.
February 28, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Became fast and reliable
Became fast and reliable. Glad i made the deal.
February 21, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
excellent vpn,would highly recommend
February 13, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Excellent service and support would…
Excellent service and support would recommend.
February 12, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
Had a minor login issue after a system…
Had a minor login issue after a system upgrade.....e-mailed the support team and issue resolved very quickly....Now back to full service...have used Zenmate for over 5 years now and has always performed well for me on multiple platforms.
February 10, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
very good I only use zenmate to protect…
very good I only use zenmate to protect my computer for well over 2 years now and been well protected all that time thank you
February 9, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
John D
John D. was great, walk me through everything and understood when I needed a little time to complete some task on my end. Thank you John D.
February 9, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
One of the best VPN's around.
February 6, 2020
Unprompted review
Reply from ZenMate
Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.
No service for ZenMate Premium plan...
I bought ZenMate Premium plan and I constantly see errors and incorrect VPN operation and also support ignores. Can you still look at my ticket #222390 ????
February 5, 2020
Unprompted review
Reply from ZenMate
Hey there! We're sorry to hear you've encountered inconveniences with our product. Our support agents are looking into the case and will get back to you as soon as possible. Thank you for your patience!
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