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Rated 1 out of 5 stars

Bought a subscription 3 years ago (forgot I had). Without my knowledge ZenMate added an auto-renewal to my PayPal account. I got an email on 3rd April informing me they have taken money from my P... See more

Rated 3 out of 5 stars

NETWORK SECURITY Although Zenmate.com provide an effective VPN. The service relies on: 1 Turning on hosted networks 2 Using a proxy service 3 Using Wi-Fi Direct These three Net work... See more

Rated 4 out of 5 stars

Very low price (€20.28 Euros) per year. All good except BBC iPlayer is geo-blocked. Rapid reply received to my e mail. Developers have been informed and the issue will be resolved. Unfortunately, unab... See more

Company replied

Rated 5 out of 5 stars

Excellent service... there were problems with performance in my country, which I found out about after buying a subscription. The technical support team very quickly helped to solve the problem and re... See more

Company details

  1. VPN Service

About ZenMate

Information provided by various external sources

Our Mission:
To simplify the world of online security and privacy and make it accessible to everyone.

Products:
Explore our range of Internet security products & solutions for all your devices: http://go.zenmate.com/products

Awards:
Europas Award for best Privacy/Security Startup 2014
Germany's Startup of the year 2014

Contact info

2.7

Poor

TrustScore 2.5 out of 5

675 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

I've been using Zenmate for years now.

I've been using Zenmate for years now.

And I love it.

Not had any issues so far with it and it's super easy to use.

April 26, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Beautiful

Beautiful, wish it was free ://///

April 21, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 1 out of 5 stars

Don't get it.

I got the free one, and it was somewhat good. But as soon as I deleted my account -as I did not like it- it was still set as my internet connection. And I tried to remove it multiple times, and wasn't able to. Not only that, but there were multiple other reasons I didn't like it. If this problem is fixed, I will happily rate it 4/5 to 5/5 stars. Otherwise, DON'T GET IT.

Edit: If ZenMate would like me to remove/change this you may contact my Gmail account.

April 20, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hello! We're sorry to hear you have encountered issues with our service! Please contact our support team at https://zenguard.zendesk.com/hc/en-us or support@zenguard.org and they will be happy to assist you.

Rated 5 out of 5 stars

GREAT VPN website

GREAT VPN website. Works perfectly on all my devices

April 13, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Bought for 2 years back then, now for 3 more

Bought ZenMate 2 years ago, now renewed subscription for 3 years more. It's rather cheap, when you take a long period subscription, worked fine. The mobile app works now stable (which wasn't a fact 1.5 years ago). A lot of countries to choose from and tolerable speed. I checked the news when my 2-year sub. ended, there were no serious leaks for paid subs. So I decided to buy a 3-year subscription cause I need a VPN anyway.

April 13, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Fantastic

Fantastic, very fast and reliable,good servers choice.

April 11, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Great service, affordable, and easy to use

I have been using Zenmate now for about 3 to 4 months. I googled for the top VPN services and came across a blog post where I saw ZenMate. I looked at their pricing model and it suited my budget perfectly. I mainly use it for Netflix USA content and I must say I really love it. 10/10 would recommend it to anyone.

March 31, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 4 out of 5 stars

its good

its good and easy to use.

March 25, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 1 out of 5 stars

they dont have support always hard to…

they dont have support always hard to get prime, sometimes when smth doesnt work you can just wait cas support isnt working

March 22, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hello! We're sorry to hear you have encountered issues! Please contact our support team at https://zenguard.zendesk.com/hc/en-us or support@zenguard.org and they will be happy to help you out.

Rated 5 out of 5 stars

good vpn

good vpn, had fun trying it out in games and different sites.

March 16, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

best vpn ever

March 16, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Good

Good connection speeds

March 12, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 4 out of 5 stars

I feel very happy to purchase zen mate…

I feel very happy to purchase zen mate vpn recently. It works fine, reasonably priced. More reviews I will give after a month's use. Anyway I wish best wishes to zen mate.

March 5, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 1 out of 5 stars

This App is trash I downloaded it on my…

This App is trash I downloaded it on my phone after paying for the 6 month plan and it wasn’t working. I then contacted support and they send me one message then ignored me. Tried sending another email and no response. I’m so upset what a waste of money. DO NOT BUY

February 26, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hello, Adam! We are sorry to hear you have encountered issues with our service. Please let us know your ticket number, so that we can look into the matter.

Rated 5 out of 5 stars

Great support

The support team was responsive and provided the refund in a matter of a couple of days.
There wasn't a big problem with ZenMate or anything, it just missed a feature that I needed and thought it will be found in the premium subscription.

February 17, 2021
Unprompted review
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Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Excellent service

Excellent service, if you have concerns they are addressed quickly. Thank for watching out for us all...

February 15, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

Rated 5 out of 5 stars

Amazing

Amazing!
I've been using it for about a year as a free user, never had any issues. Accidentally purchased the wrong pro subscription and the amazing customer support issued a refund within 10 minutes of my email (on Sunday!)

February 7, 2021
Unprompted review
ZenMate logo

Reply from ZenMate

Hey there! Thank you for your positive feedback. We're happy to hear you enjoy our product.

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