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Zephyrian Reviews 4

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TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

4 reviews

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Rated 1 out of 5 stars

Ordered this in February

Ordered this in February. It still is “in transit” magically all around my house and has yet to be delivered. Based on its overall trustpilot score I should have never ordered this product.

April 10, 2026
Unprompted review
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Reply from Zephyrian

We're really sorry to hear about this delivery issue and we understand your frustration! This doesn't reflect the experience we want for any of our customers.
Could you email us at support@zephyrian.shop with your order number? We'll track down exactly what happened with your shipment and make it right immediately. Whether that's reshipping your order or issuing a full refund, we'll take care of it.
On the Trustpilot score, we're a small brand that's still early in collecting reviews on this platform. Our on site reviews are collected through a third party verified platform and tell a very different story. But we know that means nothing if your package never arrives, so let's fix this first.
Peter, Co-Founder

Rated 1 out of 5 stars

Useless product, no money back

I purchased Zephyrian sun tanning supplements with high hopes, especially since the company advertises a money back guarantee if you don’t see results. I took the supplement every single day for 90 days, just as instructed, but unfortunately, I saw absolutely no change—no tan, no improvement, nothing at all.
When I reached out to Zephyrian for a refund, I was shocked by their response. They required that I send them photos to "prove" my lack of progress. I find this request unreasonable and frustrating, especially when the product is supposed to deliver visible results, and there was literally nothing to show.
Overall, I am extremely disappointed with both the product and the company’s customer service. I would not recommend Zephyrian to anyone looking for tanning supplements, as it simply does not work and the refund process is unnecessarily difficult.

November 7, 2025
Unprompted review
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Reply from Zephyrian

Hello Valerio, and thank you for transparency!

I’m sorry to hear that you didn’t receive any results even after the full 90 days, and you took the capsules with a meal as instructed.

This is definitely not a typical experience we hear. That's why we initially decided to offer a money-back guarantee. In customer studies focused on the 90-day commitment, we saw how well the product performs when committed to, which made us very confident in its effectiveness.

Despite this, we want to stand behind our promises. In rare cases, people are unable to metabolize carotenoids and therefore do not get results. If our product hasn’t delivered what it promised, we don’t want your money.

We explain the photo requirement in the guarantee terms and conditions, but there is room for improvement, as this came as a surprise to you. We ask for photos as part of the guarantee to prevent misuse, not to complicate the process.

We try to remind customers about the photos as much as possible before (and after) placing an order, but people, of course, have other things to do besides reading our website and emails. However, we fully understand that it is very frustrating to realize this after it’s already too late.

I feel for your situation, and we’ll reach out to you via email to see if we can find a solution together.

- Peter, the founder of Zephyrian

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