Zerkgamingmods Reviews 115

Great experience as always!

I recently ordered a new keyboard from ZerkGamingMods, The owner kept me in the loop with the preorder and was extremely friendly and knowledgable, Delivery was very quick and I couldn't recommend them more.

ordered a mousepad and was contacted very quickly about my order and everything involved, communication was very fast and honestly one of the few places I actually feel valued as a customer unlike those massive companies I'm sure we all know the names of. I'd recommend them to anyone :)

had an issue with pulsar supergrips matthew / zerkgamingmods sent out a free replacement
5* company

Huge shout out to Matthew with the great support. Custom cable did take a lengthy process time but I expected that. Royal Mail untracked got lost twice, which isn't ZGM's fault, but I decided to just get a refund due to the wait. Matthew reached out to me after I received my full refund to send me a new paracord regardless, with tracked shipping so it can't escape. Came next day, will definitely be coming back here in future.

Excellent all-round service Thanks Guys A*********

The support is better than the support I receive from my family. On a more serious note I couldn’t be happier with the support I have received when returning a faulty mouse. I contacted via email and had a response within a few hours. Upon returning the mouse I received an email the same day it arrived saying that they will replace it and even offered different versions of the mouse as a replacement free of charge. Upon deciding on a mouse they sent out a replacement that day and I received it the next day. The new mouse has had no issues whatsoever. Thank you specifically to Matthew Fowler they handled my support ticket and I could tell he genuinely cares. I will always be buying from this company in the future.

Are you ready to click your way through a tale of triumph in the world of customer service? Grab your mouse pad and buckle up because I've got a story that'll make you want to give your peripherals a standing ovation.

Picture this: you're happily scrolling through your digital domain, conquering quests and conquering spreadsheets with the grace of a digital ninja, when suddenly... cue dramatic music... your trusty mouse decides to take an unscheduled vacation. Panic sets in. How will you navigate the vast digital wilderness without your faithful companion?

Fear not, dear reader, for this is where the hero of our story enters: the RMA (Return Merchandise Authorization). Now, let me tell you, I've had my fair share of RMA experiences that felt like navigating a labyrinth blindfolded. But not this time, oh no! This time, I was in for a treat.

From the moment I reached out to customer support, I knew I was in good hands. The response was prompt, courteous, and sprinkled with just the right amount of emoji flair. They guided me through the RMA process with the finesse of a seasoned sherpa, leaving no stone unturned and no click unclicked.

And then, like magic, a brand-spanking-new mouse appeared at my doorstep, ready to fulfill its destiny as my new right-hand (or should I say right-click?) companion. It was sleek, it was shiny, and most importantly, it worked like a dream straight out of the box.

But the story doesn't end there, my friends. Oh no, it gets even better. Not only did they replace my faulty mouse with lightning speed, but they also included a handwritten note wishing me well on my digital adventures. Talk about going above and beyond!

So, here's to you, Zerkgamingmods. You took a potentially frustrating situation and turned it into a mouse-tastic journey filled with laughter, tears (of joy, of course), and ultimately, a happy ending. If I could give you more than five stars, I would. But for now, I'll just click away with a smile on my face, knowing that whenever I need support, you'll be there to save the day.

Until next time.

Snappy shipping, reliable and great customer experience. You can judge a place on how it handles issues and I had a product arrive with a manufacturing defect.. Matthew went above and beyond to get it resolved with clear communication and fast actions.

Can't ask for much more than that.

The person running the shop is a great guy, the shipping longer than expected but I asked him and he responded nicely with a link to track my package.
Also had some problems with the mouse and he helped me to fix those issues.
Buyed something 5 years ago and had no quality issues and also with this purchase had no quality issues.
For a 5/5 the shipping date should be more accurate.

Matthew accommodated to a special request and was extremely helpful and fast at shipping my order - would recommend

Mathew is amazing. I collect mousepads, got about 300 plus. I couldn't find this particular one anywhere else. The service is seriously second to none. This guy obviously genuinely cares about his customers. Totally brilliant.

First time ordered from here and got my delivery very quick !!
Unfortunately i ran into some issue whith the unit that i got and Matt was very helpful and sorted out my issue really quick and i was very happy with everything
Highly recommend this shop
And will definitely buy from here again !
#enzalbo

Defect with mouse was resolved and now trouble-free. Thanks.

The cable is well made and feels great to use, from ordering it took about 5 weeks to arrive, which is fine and i understand that they are all custom made for delivery, but a heads-up of this when ordering would've been great.

I ordered grips from here, they arrived the next day and are great.

Apart from that the service was great, Matthew responded quickly to any questions i had and I'll definitely order from here again.

I ordered Esports Tiger Arc skates for Steelseries Rival 600. Great product, very reasonable price and fast delivery. Would use again without hesitation.

Great customer service, quick replies and very helpful. Would recommend

I've ordered from Zerk a few times and they always ship items quickly and pack them nicely. Thank you!

Despite facing an unfortunate circumstance (a lost package), for which, of course, they were not at fault, Matthew has demonstrated exceptional competence and friendliness. The solution offered went above and beyond my expectations.

This proves that communication is key to finding solutions, both for the customer and for customer service. So, if you're reading this and have a problem with an order, take the time to write a friendly request, and you'll surely get a timely response.

Thank you once again for your outstanding service. I will certainly recommend your website 🙏

Customer service from Matthew was amazing from start to finish. Went above and beyond usual company policy in order to help with replacing a faulty mouse.