Pulserider Reviews 

40
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Motorcycle Parts Store

Written by the company

Welkom bij Pulserider, dé bestemming voor alle Zero Motorcycles-liefhebbers! Of je nu op zoek bent naar onderdelen om je motorfiets te onderhouden of accessoires om je rit te personaliseren, wij hebben alles wat je motorfiets nodig heeft. English: Welcome to Pulserider, the ultimate destination for all Zero Motorcycles enthusiasts! Whether you're in search of parts to maintain your motorcycle or accessories to personalize your ride, we've got everything your motorcycle needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(40)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Everything went smoothly, both the purchase and confirmation email. Only the installation took some time because I thought the purchase would be made in the app, but it was simply installed directly on the motorcycle! Parking mode is a great purchase! Very satisfied.

July 4, 2024
Pulserider logo

Reply from Pulserider

Hello Wim,

Thank you so much for taking the time to write a review.
It's great to hear that you are satisfied with your purchase. There are still some things we can fine-tune in the purchasing process of the Cypher Store, so your feedback is very welcome. Thanks!

Kind regards,
Team Pulserider.com

Rated 5 out of 5 stars

Fast shipping, excellent support

I once tried to buy to buy a spare handlebar at my local Zero dealership. An employee simply said "we don't sell spare parts".

The first time I ordered at Zeroparts.eu they added a payment method within hours just so I could place my order.
Notice the difference?

With my most recent order an item was missing from my package. Again, customer support reacted within a few hours and the issue was handled to my satisfaction in a friendly and professional manner.

Everybody can make a mistake, which is why, in my opinion, the high effort made to address my issues clearly outweighs the mistake regarding my order.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Support by Zeroparts and Miguel

I recently had the pleasure of dealing with Miguel at Zeroparts for a necessary part for my Zero motorcycle. From the very first inquiry, Miguel was not just helpful but truly went above and beyond to ensure I could find exactly what I needed. Despite the part not being immediately available, Miguel’s proactive approach and continuous communication were exemplary.

Miguel diligently worked to link compatible models and promptly updated me about the availability, ensuring a swift transaction from inquiry to delivery. His efforts to expedite shipping despite unexpected delays were particularly noteworthy. He provided frequent updates and managed the situation with professionalism and a positive attitude, which was greatly reassuring.

Moreover, the shipping was quicker than anticipated, and the part arrived well-packaged, exactly as described. Installing it was a breeze, thanks to the accurate descriptions provided.

I would highly recommend Zeroparts for anyone looking for motorcycle parts. Miguel’s customer service has set a new standard for me in terms of what to expect from online transactions. It’s not just about the sale, but how customers are treated throughout the process, and Miguel nailed it!

Thank you, Miguel and Zeroparts, for such a positive experience. I look forward to doing business with you again in the future!

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response, everyhing good!

February 26, 2024
Pulserider logo

Reply from Pulserider

Hello Thomas,

Thank you for your review! :-)

Team Zeroparts

Rated 5 out of 5 stars

Very good service

Very good service, faster than my Zero dealer. I have placed 3 orders with them so far, all were delivered quickly

January 23, 2024
Unprompted review
Pulserider logo

Reply from Pulserider

Hello Philippe,

Thank you so much for taking the time to write a review, and it's great to hear that you're positive about our services; we appreciate that. Perhaps until next time!

Team Zeroparts

Rated 5 out of 5 stars

Quick and helpful service

I had to order some spare parts and the customer service replied quickly and efficiently.
Shipping can take a while since the concerned parts were sent from the US but zeroparts.eu has no control over it.
Very happy with the experience.

January 9, 2024
Pulserider logo

Reply from Pulserider

Hello Noke,

Even though you haven't received your parts yet, you've already given us such a positive review about your experience with our customer service. We greatly appreciate it, thank you!

Team Zeroparts

Rated 3 out of 5 stars

Ok, but could be improved.

Ordered x4 upgrade parts for my 2022 Zero SR. Parts are very good quality, however one was poorly engineered and did not fit securely (aluminium fly screen).

Parts came very poorly packed without any padding whatsoever (box was ripped open during transit and I'm lucky to have no parts fall out).

January 6, 2024
Pulserider logo

Reply from Pulserider

Dear Jean,

Thank you for your honest review!

I am surprised to hear that the part was poorly packaged, and I will address this as feedback to our logistics department. You mentioned that the aluminum flyscreen, however, was poorly engineered and did not fit securely. Could you please send me a photo to customer-service@zeroparts.eu? I would like to take a look to understand the issue better.

Kind regards,

Miguel Hagenaars

------
Dear Jean,

It has been a few months since we last heard from you, and unfortunately, we have not received a response, so we haven't been able to assist you yet. If there's anything else we can do for you, please let us know!

Kind regards,

Miguel Hagenaars

Rated 5 out of 5 stars

Solid guys

A difficult job trying to get parts into the UK from Europe these days - customs are a pain. But these are a fair-minded bunch who do their best.

December 28, 2023
Pulserider logo

Reply from Pulserider

Thank you for your review, Nick!

Rated 5 out of 5 stars

Fast and kind

Fast ship, item hard to find elsewhere, kind contact

November 7, 2023
Pulserider logo

Reply from Pulserider

Thanks for the great review! We're glad you received your item quickly and found it. Our team is always here to help. If you need anything else, feel free to reach out. We appreciate your business and hope to serve you again!

Show reviews in all languages. (40 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look