Love Zespa shoes, quality leather outside and inside the shoe, which is preferred, because it is not wearing off inside. The shoes will last you a long time and will keep shape. Comfortable, became my... See more
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Location
Switch locationRue Paradis 104, 13006 Marseille, Provence-Alpes-Côte d'Azur, FR
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I would not order from these people, if you need to return anything they charge you £10 to do a refund and they do not do an exchange, the customer service is terrible they didn’t send me the full amo... See more
Company replied
Amazing and lovely customer support by Marine. Best regards from Berlin!!!
Company replied
Terrible Service
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Company details
Written by the company
Zespà a été fondée en 2009 dans le sud de la France. Nous fabriquons des chaussures avec une seule idée en tête : qualité, sophistication & sport en nous inspirant de nos racines aux couleurs méditerranéennes, et en utilisant ce que nous pensons être les matières les plus pertinentes. Nos produits durent longtemps, tout en conservant leur style unique. Ce que nous faisons, c'est produire des chaussures distinctives pour les personnes sensibles à la haute qualité tout en essayant de rester cohérent avec une gamme de prix juste. Conscients des enjeux sociétaux et environnementaux, nous sommes heureux de développer ce projet Zespà avec nos équipes en plaçant la thématique RSE au centre même de nos préoccupations et de notre stratégie. Depuis près de 10 ans, nos clients sont témoins de notre effort et notre seul objectif pour arriver à la paire de chaussures la plus sophistiquée, la plus polyvalente et la plus intemporelle sans renoncer à la qualité, au confort et à notre signature sud de la France.
Contact info
Rue Paradis 104, 13006, Marseille, Provence-Alpes-Côte d'Azur, France
3.3
Average
18 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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I would not order from these people
I would not order from these people, if you need to return anything they charge you £10 to do a refund and they do not do an exchange, the customer service is terrible they didn’t send me the full amount for the trainers and when I questioned them they sent me a rude email , no apologies just rudeness
December 12, 2025
Unprompted review
Reply from ZESPÀ - Marseille - Paradis
Hello,
We are sincerely sorry to read your feedback and regret that your experience did not meet your expectations.
For clarification, a €10 return fee is applied in the case of a refund, as stated in our terms and conditions. However, this fee is not deducted when a store credit is chosen.
At this time, we do not yet offer an exchange service, but we hope to be able to introduce one in the future.
We sincerely regret if our exchanges may have seemed impolite; this was absolutely not our intention.
Customer satisfaction remains a priority for us, and we apologize if a language barrier may have caused any misunderstanding.
Thank you for your feedback, and we wish you a nice day.
Pauline
My siganture Zespa shoes
Love Zespa shoes, quality leather outside and inside the shoe, which is preferred, because it is not wearing off inside. The shoes will last you a long time and will keep shape. Comfortable, became my signature shoes! I commend excellent customer service which served me internationally.
October 3, 2023
Unprompted review
Reply from ZESPÀ - Marseille - Paradis
Dear customer,
Thank you for your fantastic feedback and for choosing our brand !
We're thrilled to hear that you love the quality of our leather, both inside and outside the shoe. Durability and comfort are top priorities for us, and we're delighted to know that our shoes have become your signature choice.
It's also great to hear that you had an excellent experience with our customer service. We aim to provide the same level of satisfaction to all our customers worldwide.
Your kind words motivate us to continue delivering top-quality products and service.
If you ever have more feedback or need assistance in the future, please don't hesitate to reach out.
We appreciate your support and look forward to have the chance to serve you again in the future !
Have a great day,
The Zespà Team
Amazing customer support by Marine. She clarifies all topics in no time and super friendly. Best regards from Berlin!!!
Amazing and lovely customer support by Marine. Best regards from Berlin!!!
February 14, 2023
Unprompted review
Reply from ZESPÀ - Marseille - Paradis
Dear Miro,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Marine was able to assist you with your queries in a timely and friendly manner.
At ZESPÀ, we take pride in providing exceptional customer support and we are delighted that Marine was able to meet your expectations.
We look forward to serving you again in the future.
Best regards from the ZESPÀ team !
Reply from ZESPÀ - Marseille - Paradis
Dear Julius,
Thank you for your purchase and for your interested in our brand.
We are truly sorry to read that the service we provided was not up to your standards. Indeed, the quality of our products and the service that comes with them are key elements for us.
As we answered your emais in approximately 4 hours with a quite clear response, we would like to know more about your disappointment so that we can improve and learn for that experience.
Please feel free to contact us again at bonjour@zespa.fr.
Hopefully we will be able to help your furthermore regarding your order and your overall experience at ZESPÀ.
Have a wonderful day,
ZESPÀ Team
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