zFast - Web & Reseller Hosting Reviews 318

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Yet again ZFast came to our rescue when one of our online shops was infiltrated by a malicious scammer which fortunately we pre-empted. Andy helped us no end with some really useful suggestions such a... See more

Rated 5 out of 5 stars

Had A Tech Problem On Boot Boy Radio Both Our Tech Team Are Not Well And Danial From zfast Got My Panic Call To See If He Could Help And Yes He Did He Went Above And Beyond His Duties He Was Very Pa... See more

Rated 5 out of 5 stars

Unfortunately my VPS install went a little wrong and I quickly grew cold feet about moving my websites to ZFAST... To be fair though - I am a bit fussy and I changed my mind. Still 5 stars - Lee'... See more

Company replied

Rated 5 out of 5 stars

WOW! Absolutely over the moon with zFast! The customer service & technical help from pre-sale to sale was amazing! Migrated from my previous host to zFast in a matter of minutes - Tommy was ama... See more

Company replied

Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider

Written by the company

Highly rated fast UK web hosting solutions. Reseller Hosting, SHOUTcast Hosting, Domain Registration, VPS Hosting, SSL Certificates & more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
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Rated 5 out of 5 stars

zFast are one of the best UK hosting…

zFast are one of the best UK hosting companies you can choose from. They are helpful, professional and have a personal touch that is lacking in some other similar organisations and businesses nowadays. Well done zFast. Thanks.

November 15, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello,

Thank you for your kind words! We really appreciate your comments :)

Kind Regards,
zFast

Rated 5 out of 5 stars

Best Web Services I Ever Used

Best Web Services I have ever used. If I had a problem they would be quick to respond in under a few hours. Would go no where else!

October 27, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Andrew,

Thank you for your kind words! We do strive to provide THE best web hosting services that we can! We really appreciate you taking time to leave us a review here on TrustPilot. Have a great day!

Kind Regards,
zFast

Rated 5 out of 5 stars

You gotta jump in with these guys.....

Seriously great support with these guys. Fast and straight to the point whilst dealing with any issues I had (which were based upon my lack of experience in the world of 'managing servers' etc. But, as usual, zFast came to my help and straight away...
If you not with them yet... then what are you waiting for...jump on board with them as they have your back!! Shout out to Tommy B in support for taking me by the hand on problems I had and even jumping onto my server and sorting them out himself. 5 stars with ease.

September 30, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Johnny,

Thank you for your kind words and recommendation! I will share your feedback with Tommy and the rest of our team :)

Kind Regards,
zFast

Rated 5 out of 5 stars

I have used centova for the last 3yrs…

I have used centova for the last 3yrs but the reseller I was subscribed to discontinued his service thus I had to find another one and zFast came along. The customer support they had given me especially Lee has been SECOND TO NONE! They have addressed all the problems that I have encountered after a couple weeks of being with zFast.Very accomodating & always on hand when I needed their help & support. Keep it up guys!
More power and i can highly reccommend to anyone looking for shoutcast hosting...x

September 24, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Coleen,

We're please to welcome you on-board with zFast! I'm glad to hear that Lee was able to resolve your teething issues during the transfer, and get everything up and running smoothly for you.

Thank you for your review and your recommendation!

Kind Regards,
zFast

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful.. Thanks a Mill

September 23, 2019
Unprompted review
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Reply from zFast - Web & Reseller Hosting

Hello!

Thank you for your review, we're pleased our team were able to assist you!

Kind Regards,
zFast

Rated 5 out of 5 stars

Excellent Service!

September 22, 2019
Unprompted review
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Reply from zFast - Web & Reseller Hosting

Hello Stavros,

Thank you for your review! We appreciate it :)

Kind Regards,
zFast

Rated 5 out of 5 stars

The support is amazing

The support is amazing! Quick, to the point responses and no question is a silly question.

August 8, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Lea,

Thank you for your review here on TrustPilot, your feedback is very important to us. We're pleased that you find our support quick and to the point; no running around the blocks here!

I'll be sure to share your feedback with our team :)

Kind Regards,
zFast

Rated 5 out of 5 stars

zFast -WOW!

WOW! Absolutely over the moon with zFast! The customer service & technical help from pre-sale to sale was amazing!

Migrated from my previous host to zFast in a matter of minutes - Tommy was amazing and very patient throughout.

Having used a few hosts over the past 20 years I kind of know what I'm looking for in terms of stability, reliability and service.. zFast ticks all them boxes - with ease!

Highly recommended. Thank you zFast.

August 5, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Mike,

Thank you for your review and your recommendation here on TrustPilot! We really appreciate your feedback, it's very important to us here at zFast. I'll pass on your thanks to Tommy; and the rest of the team.

Hope you have a great day.

Kind Regards,
zFast

Rated 5 out of 5 stars

Yet again speedy reply and advice

Yet again speedy reply and advice. Top notch service.

June 2, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Alan,

Thank you for your review, we're pleased that you are happy with our "top notch service" ;)

Kind Regards,
zFast

Rated 5 out of 5 stars

used ZFast for years now

used ZFast for years now - the quality of customer service + hosting is always second to none. highly recommend them.

May 13, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Neil,

Thank you for your review and recommendation, we appreciate your custom as always :)

Kind Regards,
zFast

Rated 5 out of 5 stars

Excellent performance, fast customer service

Excellent and fast customer service, even on weekends. Great uptime, performance, and practices. Would highly recommend this service to anyone looking for a VPS!

May 11, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Keksmus,

Thank you for your review an the recommendation!

Kind Regards,
zFast

Rated 5 out of 5 stars

Didn't go to plan - but no hard feelings ...

Unfortunately my VPS install went a little wrong and I quickly grew cold feet about moving my websites to ZFAST... To be fair though - I am a bit fussy and I changed my mind.

Still 5 stars - Lee's customer service was great, and zFast did not quibble over issuing me a full (and prompt) refund.

I'm sure it was just a bad weekend judging by the other reviews, and I wish this UK based webhost all the best for the future!

April 14, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Ross,

Thank you for your review. I am pleased to hear that you were satisfied with our support; however I am saddened that this didn't work out this time round for you. If you do ever change your mind and wish to give us another try, please get in touch with us and link to the review here; I will be happy to offer you a small discount on your order.

Thank you for your well-wishes, and in return we do wish you the very best for the future.

Kind Regards,
zFast

Rated 5 out of 5 stars

5 stars so far to those guys

5 stars so far to those guys. coming from another host where i had to wait hours if not day at weekends even known internet it's a 24/7 round the clock business. always on top of every problem, quick in replying to tickets and keen to help at a price that can't be beaten. thumbs up to zfast, and on the way for a very long partnership to host my clients websites on their reseller plan. thank you.

April 2, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Walter,

Thank you for your review! We really appreciate it and do strive to provide the best support for our customers :)

Kind Regards,
zFast

Rated 5 out of 5 stars

The best hosting company with the best…

The best hosting company with the best support guys, totally recommend them 100%

March 25, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Lee,

Thank you for your kind words and the recommendation, we do strive to provide the best web hosting services to our customers!

Kind Regards,
zFast

Rated 5 out of 5 stars

I joined last one month but I feel its…

I joined last one month but I feel its really good their service and server. its cheap price so some time I scare that they can continue this price and current features.

March 13, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Thank you for your review! Our entire business plan is to offer an excellent hosting service at an affordable price. We have no plans to change our pricing in the foreseeable future :)

Kind Regards,
zFast

Rated 5 out of 5 stars

Amazing Support..

I've used zFast only for about 2 days and my review is primarily centered around their support than their platform/services. I had opted for their business plan that costs under $5. I just wanted a backup service provider to balance the load on my existing service providers and wasn't expecting a lot for the price I was paying. Unfortunately my website wasn't fully accessible on the second day despite me adding my website on Cloudflare. Now, am not saying it was zFast's fault because I was able to access cPanel at the time which meant that their servers seemed to be responding just fine, but since it was just the second day, I decided that I should probably cancel my subscription and move on. But to my surprise their support team reached out to me and tried everything possible from their end to resolve the issue that I was facing. But since I had moved my website by then, they really didn't have a chance to fix the issue. And today they went ahead and refunded the amount as well. The way they spoke, the way they offered to resolve issues, and refunding the money without being asked to suggests that they put customer care at the forefront and for that am grateful to them. Will be considering them again.

EDIT: Updating my review to 5 stars. Their response to my rating won my heart :) I think every business should strive to retain customers as zFast tried to do. I will give them another shot soon.

February 28, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Suraj,

I'm sorry to hear that it didn't work out this time; however from our communication (and your review) it seems that you are happy with the customer support you received from us and the instant refund when things weren't working OK for you. If you had raised a ticket sooner we would have been able to resolve the problem with your CloudFlare settings fully for you. If there is anything we can do in the future to assist, or get things up and running smoothly for you; please do get in touch with us and we will be happy to help!

Kind Regards,
zFast

Rated 5 out of 5 stars

Great Reseller/Web Hosting

This is the best reseller/web Hosting in my opinion great 24/7 support
and cheap packages.

February 21, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hello Tonis,

Thank you! We strive to provide the UK's Best Web Hosting service - with no corners cut, at an affordable price point. We appreciate your comments, thank you for your custom!

Kind Regards,
zFast

Rated 5 out of 5 stars

zFast are brilliant

zFast are brilliant. I struggle with some technical aspects of my website, but Lee has always helped me resolve any issues promptly and professionally. I couldn't ask for better service.
Thanks Lee :)

February 20, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hi Jon,

Thank you for taking time to leave us a review! I am pleased to hear that Lee was able to resolve your technical issues quickly. If there's anything else we can do, please get in touch ;)

Kind Regards,
zFast

Rated 5 out of 5 stars

Outstanding Service!

Outstanding! I have worked with many hosting company's and can honestly say the support I have received has never even come close to the friendly, helpful support I have received from zFast. They have gone above and beyond and have saved me a lot of time assisting me in moving my sites over to their hosting. I am looking forward to a long and happy working relationship. It's not often you find good support. Credit where credit is due. I would especially like to thank Lee for his excellent support.

February 19, 2019
Unprompted review
zFast - Web & Reseller Hosting logo

Reply from zFast - Web & Reseller Hosting

Hi Jonathan,

Welcome aboard! We're pleased that Lee was able to get you moved over quickly and efficiently!

We also look forward to a long and happy working relationship. Here's to the future! :)

Kind Regards,
zFast

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