We came across Zielinski and Drozen on a back street in Nice. purchased a few fragrances there , and then ran out of them. I checked out the company on line and to my surprise they are a lot bigger an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
online purchase smooth- love the scent as for the experience in the shop; I‘m sure the assistant would have been very helpful but was busy with very demanding customers in the line before me- behind... See more
I really don' t know if those negative reviews are false/ fake?! My experience is totaly different! First I contacted customer service via their e mail to ask if 3 parfums are really in stock and... See more
The scent I use, feels and smells like you've made it exactly for me, it suits me like a great suit. The name, heavens apothecary really does live up to it. If it would be possible, I would make... See more
4.3
Excellent
36 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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I paid 12 € for shipping before…
I paid 12 € for shipping before christmas, but it arrived one week later.
I asked several times to the customers service but the given reply was not useful.
January 2, 2026
Unprompted review
Fraud
Fraud! took 3 payments from me for 1 product- didn't reply to any of my emails!!
September 16, 2025
Unprompted review
Reply from Zielinskiandrozen
Hi Flora, we are sorry for the trouble you’ve experienced. We haven’t been able to find any email from you yet. Could you please email us at customercare@zielinskiandrozen.com with your order number or the email used at checkout? We’ll review this right away and resolve any duplicate payments.
Super fast delivery
Super fast delivery! I bought some products for a present for a friend, I contacted Customer service to get the order faster than usual and they were super helpful.
June 17, 2025
Unprompted review
Got vanilla perfume when I was in…
Got vanilla perfume when I was in poland... to sweet and doesnt worth the price.
April 6, 2025
Unprompted review
Delivered the wrong product and no answer from customercare
Ordered one of their hand creams. Got delivered the wrong one. Wrote to two different customer service mail addresses - never received an answer. 28 Euros lost.
Shabby way of treating customers. Never again.
December 1, 2024
Unprompted review
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