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ziina.com Reviews 517

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TrustScore 4 out of 5

4.2

Money Order Service
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See what reviewers are saying

Rated 5 out of 5 stars

The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will al... See more

Rated 5 out of 5 stars

Ran into a small issue during business account verification. Being a cloud app, i was worried i would struggle to speak to someone. To my surprise the support process via Whatsapp was very quick and... See more

Rated 1 out of 5 stars

If there below than 1 star we would like give it .We re very disappointed about the service and they closed our account for now reason and giving us delaying tactics , they want to wait 120days to ret... See more

Rated 5 out of 5 stars

Wonderful app. It really helps millionaires like us make transactions fast and seamless . I am especially happy about the apps abilities to make payments from your own credit cards to Ziina account.... See more

Company replied

Company details

  1. Money Order Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Ziina is the fast, secure way to send and receive money in the UAE. Whether you’re building your business or settling up with friends, Ziina helps move your money forward. We’re on a mission to bring financial freedom to every person in the Middle East. Because access isn’t a privilege — it’s a right.

Contact info

You should know

4.2

Great

TrustScore 4 out of 5

517 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

A+ Custome Support

Ran into a small issue during business account verification. Being a cloud app, i was worried i would struggle to speak to someone. To my surprise the support process via Whatsapp was very quick and efficient. Great start!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

The best service ever

The best service ever, Dilay made my life easy. He understood my situation and gave me alternative options and I ended up getting even more than what I expected. He really an amazing person. I will always reach to him if I need anything to be done.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

If there below than 1 star we would…

If there below than 1 star we would like give it .We re very disappointed about the service and they closed our account for now reason and giving us delaying tactics , they want to wait 120days to return our money without no valid reason and all.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

It’s a scam!!!

My experience with the Ziina app has been extremely disappointing.

I have been waiting for my money for over 3 days now, even though I was clearly told the transfer would be completed within 2 days. Until today, I still haven’t received anything.

I contacted customer support multiple times, but the response time is extremely slow — conversations take hours with no real solution or proper follow-up. On top of that, their way of dealing with customers is very poor, with no professionalism and no transparency at all.

So far, my money has not been transferred, and no clear explanation has been provided for the delay. This has been a very frustrating experience, and I would not recommend using this app based on the level of service I received

April 7, 2026
Unprompted review
ziina.com logo

Reply from ziina.com

Hi there, we understand how frustrating a delay like this can be, especially when it involves your funds. Transfers are typically completed within 1–2 business days, but timelines can vary depending on bank processing.

We’d like to review your case and provide a clear update. Please contact us at support@ziina.com, reach out via Instagram DMs, or WhatsApp (+971 52 352 7503) so we can assist you directly.

Rated 5 out of 5 stars

Mariam M was great

Mariam M was great! I explained what I wanted to do and she helped me set it up super quickly and smoothly. Really happy with the service!

March 18, 2026
Unprompted review

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