ziipbeauty.com Reviews 

Great tool that stimulates muscles, blood circulation and helps improve firmness of skin! great customer service received from cie

Excellent customer care support! Ran into issues with a FedEx delivery for my replacement Halo, taking over a month for my return to be delivered before receiving my Halo. Meanwhile, the customer care team was beyond phenomenal in their support, ensuring they were following up with FedEx and standing by with reassurance and assistance as needed. The customer care team also upgraded my previous Halo (V1) to the latest (V2) free of charge. All in all, I’m very satisfied with both the company, customer care team, and the product. Recommend!

Always great and supportive service! Thank you very much

Amazing device 💟

Customer service and product are outstanding.
Customer’ve been using the Halo for 2 1/2 years, I’m 69 and people are shocked saying I look like I’m in my 50s.

Very smooth on the skin and user friendly but no changes so far and I hate the gel feeling and you can only use their gel instead of you own skincare creams

I am pretty sure I see results. I do use a red light mask in combination with the ZIIP alternating days with each.
The video sessions are good and easy to follow. It’s nice to have a variety of treatments to target different areas.

I am writing to express my deep disappointment with your product and overall customer experience.
I purchased your device with high expectations, especially considering its premium price (over $500). I followed all instructions carefully, using it consistently every single day for 8 consecutive days, along with the recommended gel.
Unfortunately, I did not see even the slightest improvement. Not a minimal change, not a subtle difference—absolutely nothing. As a consumer, I understand that results can take time, but effective products usually show at least a small sign of progress early on. In this case, there was none.
What makes this even more frustrating is your return policy. I attempted to return the device due to the lack of results, and I was denied. This feels extremely unfair, especially for such an expensive product that does not deliver even minimal visible results.
To be completely honest, I have used other, significantly more affordable devices (under $100) and started noticing visible improvements within just a few days. This only highlights how disappointing your product has been.
I invested not only my money, but also my time and trust in your brand—and I feel let down.
I hope you take this feedback seriously and reconsider both your product effectiveness and your return policy, as this experience does not reflect well on your company.

Sharon Rosales

Purchased my Ziip from CurrentBody. This is my second replacement since the first purchase in June 2025. After 5 weeks this one is not working either, won't hold a charge and switches off within 30 seconds. Numerous other issues with syncing which I thought I had resolved only for it to happen again. When it does work it is definitely one of the best home facial devices ever, very effective in a short space of time. I note many reviews with the same issues - faulty devices that have to be returned often more than once. On the basis it has failed to work consistently and continuously I think this may well be a product 'not fit for purpose'.

Update: Response to Zipp: I purchased my Zipp from Currentbody, should I be dealing with them or you to resolve this issue?

Dear Zipp

I left my contact details on your website form yesterday. Is there a particular contact for you I should be using?

1/4/26 I have left my details already. Is there another way of contacting you as I do not want to post my email and order number on a public forum.

Customer service was excellent, when I reached a person. I needed to do an exchange on a completely unused unboxed new device to upgrade to the Halo 2.0. It went against policy. But they Heard Me and were sensible! They Actually Understood the situation! This is unusual in our Brave New World so sadly. I have the new device now. The exchange was a completely logical process. Again SO grateful in this world of ours for signs of sanity. I'm a long-time nuface user, so still adjusting. But I have confidence in Melanie's efforts and the device and gel seem great. Could be imagination, but it feels like the treatment produces more lifted firmer results than the nuface. But it's early days. This will most likely be a device switch for me. Thank you Melanie and team!! ❤️

Money down the drain for a faulty product. I purchased a ZIIP Halo which just stopped working two years after purchase (only 1 month outside of the warranty period). I always used according to instructions with the original charger, cleaned and stored properly etc. When I contacted the retailer CurrentBody, they refused to assist, outside of warranty ( they no longer sell device you see). I approached ZIIP directly, hoping for a more considered response. They hid behind warranty and when I raised concern about durability of their product they suggested the issue could be related to using another charger or leaving device uncharged (incorrect in my case), dismissed my concerns about viability of the device and ultimately offered a free gel but only if - wait for it - I re-purchased another one! For a product at this price point, a lifespan of two years is not acceptable. What is more concerning is the lack of accountability from both the retailer and the brand when the product fails. This device is just not good enough if it fails 2 years after purchase when used correctly and according to instructions. Blaming your customers for product failure and then refusing to give leeway of 1 month outside of warranty is shockingly poor customer service. There are so many more reliable devices out there.

Update- I used and stored this product according to instructions and Ziip’s offer below to “help resolve” never came.

I’ve only had my Ziip Halo device for one month and I’ve loved using it but it’s already not working. It switches on but no longer vibrates with any of the app programs. I tried to update the hardware in case that was the problem but that failed too. How can something so expensive fail after just one month.

The customer service is not great communication is not good. I needed an exchange as my ZIIP halo was faulty. I was given a gift voucher and had to pay the difference for a new one !
They didn’t want to know !

Purchased a premium device and shortly after it was replaced by a newer version, without any prior indication at the time of purchase.
Customer service was polite but did not offer any meaningful resolution.
Overall, not a great experience in terms of transparency or customer care.
Not what I would expect from a premium brand.

Excellent product & excellent service from Raffy

I bought this one week before my trip. And I only used 4 minutes lift mode daily. Just after one week, my friends and relatives all said that I looked radiant. But I was actually exhausted from the long flight and struggling with jet leg. I'll continue use this and try to explore more modes with the APP.

I love this thing! It arrived quickly and I could see improvements after the first use. My husband…who usually notices NOTHING…even made a comment. 😂

Excellent product! Thanks

I love this zip..Use it faithfully and it does make a difference with your skin..I love to do the lymphatic drain first..then I will do neck and jowls! my favorite..Love it and worth every penny

I really like the Ziip. After a few of weeks of use, I’ve noticed a change in texture. I only wish it was stronger. I haven’t seen any difference in the sun damage on my face and that’s what I was hoping for.