ziipbeauty.com Reviews 

I purchased the Zip Device (Order # ZUK-28538) three months ago, and it has been faulty from day one. The problems are clear:

· A 40–60 minute video sync lag, making it impossible to follow treatments in real-time.
· The low-battery orange light has never worked—it just turns orange and shuts off instantly without warning.

Customer Service has been incredibly unhelpful. Instead of authorising a replacement, they keep asking me to run endless diagnostic checks. The most frustrating part? They actually requested a video of the fault—but how can I film a failure that happens unpredictably with no alert? It's impossible.

I genuinely love the device's potential, but this support experience has been deeply disappointing. I'm now stuck with a faulty unit and almost £400 out of pocket!

I hope senior management sees this and steps in to authorise a replacement. I have all the email correspondence ready to forward to anyone who actually wants to help

Had my ziip for just over 2 years. Used it 3 times a week religiously. Great little device, however it started to malfunction. Could not run a programme, kept beeping, couldn’t turn it off unless I put it on charge but it then wouldn’t charge. I tried all sorts of things to resolve it and reached out to ZIIP for advice, who took ages to get back to me, and that was after emailing them several times. They offered me trouble shooting advice that was pretty useless. Eventually they said it sounded like a faulty battery and as outside of warranty they offered me 10% off a new device! I can get that of an instragram influencer! I thought that was a very poor response considering it was only just over 2 years old and they are not cheap to replace. I have not re purchased and looked at other devices. Disappointed in ZIIP

UPDATE.
I have sent the requested additional information to you today.

UPDATE 31.7.26
Following my 2 star review I was contacted by current body very quickly. who I purchased my device through, offering me a full replacement if I returned my old device. Why did it take a 2 star review to get this offer when on reaching out to ZIIP at the start I was offered poor trouble shooting advice and then a paltry 10% off a new device?? Current body who I also reached out to in the beginning had not even responded to me. So this offer came far too late. I had disposed of the device. Why would I keep a defective device which I had tried several times to troubleshoot myself. So the offer of a replacement was withdrawn by CB as they could not send me a new device without the old one! So because neither company had done the right thing in the beginning I lost out! To be fair and a credit to CB they did offer me a £50 voucher to be used on any of their products, which I have accepted.
However my 2 star review remains for ZIIP as the whole process was poor and I have not repurchased a new device. I did some research and purchased a different device which I actually like more.

I have had a ziip for several years now and always used the golden gel. The first few years the size of the golden gel was significantly larger and they have reduced the size of it AND raised the price. I don't think it's right when companies do this. We are paying more for less. I like the gel but do not like this business practice.

Amazing Customer Service from ZIIP who even sent me a storage bag much later after I did spend a lot on their device which I am looking forward to using !! Thank you ZIIP 🫶🏼

Their customer service is the worst ever. My Halo 2.0 never fully functioned. After several weeks, I was told to send it back for a replacement, which I did, but I have yet to receive my replacement. I received notice the item was being shipped, but in trying to track it I discovered it hasn't been. On inquiring on why, I was told there was a delay of some sort but nothing specific! They are very good at run around but lousy at customer service!

My halo stopped keeping a charge and I reached out to customer service and they were quick to respond. I tried the troubleshooting they recommended and it didn’t work and they advised me to send back my halo and sent me a new one. I missed the few weeks of treatments but now now I am back on schedule!

I had misplaced my charger and plug for my ZIIP Halo after further investigation found it , they were very helpful and responded to my reply quicklly

I love the Ziip halo. When my first one started malfunctioning after a year+ I very much appreciated customer service helping me to replace it. getting great results from this fabulous device!

Explain my situation, and they acknowledged I had a warranty still, and when I told her that I had already ordered and asked if I could just be refunded send the new one back when it arrived. I did not get a response. I got this review request. Now the new one I received is making noises with the first use. I cannot begin to tell you how frustrated I am with this. This is not a small amount of money and when you pay three times for the same product, it becomes ridiculous..

This is my second ziip machine. Does wonders for my skin.

My order of the microcurrent gel arrived in a timely manner.

I have tried other products but the Silver and Gold ZIPP are the best. That’s why I bought them again and will continue to do so.

I am extremely disappointed with my experience with ZIIP. I purchased my first ZIIP device, and just over a year later the probes started falling off. Since it was considered under warranty at the time, I contacted customer service and was instructed to return it. I followed their instructions, returned the device, and was sent a replacement.

Unfortunately, the replacement device also failed just over a year after I received it — this time, it stopped charging. When I contacted ZIIP, I was told that the warranty only applied to my original device and did not restart when I received the replacement. That makes no sense to me. A replacement device is a brand-new unit, and the warranty clock should reasonably begin when that replacement is received.

Having two ZIIP devices fail in just over a year each is extremely disappointing, especially for a premium-priced product. I expected better reliability and customer support from a company selling a high-end skincare device. I would strongly encourage anyone considering a ZIIP to think carefully about the product’s longevity and the company’s warranty policy. Furthermore, I was surprised and also disappointed that it took me multiple emails with the same customer service rep to even get an answer. I had to prompt the emails over several weeks just to get a reply. I purchased this because an influencer I follow recommends this company and touts their customer service. However, that is not the experience I had at all.

Treatment plans are not counted completed middle of the days (10th day) no matter how much gel I applied or how many times I repeat treatment. It means I cannot get next day treatment. Even I reinstalled app again, start plan again, smae thing happened middle of the treatment.

After using ZIIP, my face looks more tightened & skin looks healthier but my trouble area, next to my smile lines is not improved yet. I recommend ZIIP to all my friends.

My issue is far from resolved despite my filling out the requested forms and sending in all information. ZIIP only emails sends a vague reply via email once a day so communication is severely lacking
I returned my ZIIP. And the ZIIP SENT TO ME WAS NOT RECEIVED. VERY DISSATISFIED

My Ziip wasn't connecting to my phone and I decided to correspond with the customer service. They made sure I tried every possible way to fix that.
They sent me a new one after I returned my Ziip. Thank you for your help and support!

I had a fault with my ZIIP within the warranty period and contacted the customer service email. A lovely person call Sandhya L honestly couldn't have done enough to talk me through the various troubleshooting solutions I could try. When these did not solve the issue, I was offered a replacement with no fuss and it arrived within 48hours, during which time they updated me on the schedule of delivery and then checked that all had been received as expected. Honestly, if all product companies could be like this the world would be a better place!

Love the ZIIP HALO so much, and when I had a parcel issue they were quick to respond and resolved the issue effectively

This is one of my favourite skin tools I have! I'm an acne nutritionist and special in skin health so I've tried a lot tools and gadgets in the space and this one is one of my most used. It gives an insane snatch to the face and jawline. Highly recommend!