Zilocar Reviews 200

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and efficiency of the service, finding the reports comprehensive and easy to read. Many users appreciate that the information provided helped them make informed decisions, often saving them from purchasing problematic vehicles by revealing crucial details like accident history or other significant problems. The service is often seen as a valuable tool for peace of mind when buying a used car. However, some customers also noted that the product's information can sometimes be less detailed than competitors, particularly concerning service records and accident reporting. A few people were dissatisfied with the pricing, feeling that some reports were too expensive or that promotional offers were misleading. Additionally, some reviewers experienced issues with the website, such as difficulty entering codes for multiple reports or finding the user interface basic.

What people talk about most

Product

Consumers find product to be ambiguous. Many reviewers praise the thoroughness and ease of use, stating it... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the smooth and easy... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the pricing to be a good alternative... See more

Website

Users describe ambiguous interactions with the website. While many customers praise it as a go-to for vehicle... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing strong dissatisfaction, citing missing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Has all the basic information, but with $29.95 is about $16 cheaper than Car fax. Good if you buy a used car, to ensure no accidents and regular maintenance. On the other hand Car Fax has a bit m... See more

Rated 4 out of 5 stars

I was at a dealership to buy a used car in Berger, Lagos (Nigeria). I needed a quick history of the Toyota Tacoma, searched Google and found Zilocar. I got the information I wanted very fast. I actua... See more

Rated 4 out of 5 stars

Update: Zilocar reached out to me and helped me cancel my subscription. So other than this issue, the service and product they provided was very good. The info I received from Zilocar was decent, a... See more

Rated 5 out of 5 stars

Hey everyone, I'm seriously wondering if this is the best service around. I've only used the trial, but the detailed, accurate info was unmatched. We're looking for a used car for our son, and usually... See more


Company details

  1. Car Dealer
  2. Car Service

Written by the company

Zilocar is a U.S.-first automotive data platform built for people who refuse to gamble on their next car. Start with our free VIN lookup to confirm make, model, trim, and key specs instantly. Upgrade to a paid vehicle history report and tap into a nationwide well of DMV, insurance, auction, and maintenance data—everything from accident severity to odometer rollbacks. Our clean, mobile-ready UI distills thousands of data points into clear insights you can act on, whether you’re a weekend shopper, a professional dealer, or a fleet manager. With Zilocar, transparency isn’t an add-on; it’s the product.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent report

The purchase process was smooth and easy and Having seen a Carfax history on the same vehicle, I was very impressed how better structured your content was and mush more desirable detail. Next time I need a report I will definitely use you again!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I've had several questions and doubts regarding the information provided on the car reports that I've downloaded. The Zilocar team hasn't only been prompt to reply, but are clear and thorough with their answers.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Zilocar has saved me a whole lot of…

Zilocar has saved me a whole lot of what could have been very bad vehicle purchases!! I’ve been lied to, pressured etc. about how great their vehicle is. When I use Zilocar the truth is right there in black and white. I will never purchase a vehicle without checking it out for an accuracy !

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Zilocar is Garbage - Avoid

*April 12, 2026 update* Read the 1 star reviews and you'll see a common theme.
Additionally, take the time to mark the reviews as useful. Initially, I didn't. Tonight, I did. Hope it helps others to just simply get a Carfax. They are reliable, trusted by dealers, consumers and financial institutions for a reason.

TL/DR : The report is inaccurate. Call the dealer you are buying from or call a bank and get a free Carfax (or pay for one, its worth it). These reports are devoid of any useful information. Wrecked cars come back clean on their reports.

While I *did* get a refund from these guys after receiving two grossly inaccurate reports, I am still bombarded with back and forth emails (on a Sunday) telling me to change my 1 star rating here. Yes, I got my money back. A refund doesnt make garbage suddenly deserve a better rating. If I could give zero stars I would.

Read the 1 star reviews here. They are ALL telling the same basic story. AVOID these guys. Its a bogus product devoid of accurate info.

My review, as written originally, is as follows:

Garbage. I looked at a used truck that the dealer listed as having prior collision damage. I had my bank run a Carfax which confirmed it had been damaged but it was "minor". I had read that Zilocar was detailed and decided it would give me more details.
It listed the vehicle as accident free.

I ran my wife's car's VIN knowing full well we had an insurance claim on it years ago to see how it came back. It also came back clear and accident free.

I contacted Zilocar for an immediate refund. They requested a copy of the Carfax to compare. I complied. Then then asked for my insurance information. Ill cut and paste from the email I received:
" To help us investigate further, we kindly ask if you could share the insurance report for your personal vehicle. With this, we can cross‑examine the data and, if necessary, contact the insurance provider directly to better understand why the incident was not reflected in our system."

Contact my insurance provider? For a $28 refund on a bogus vehicle report?

No thanks. I decided to invest my own time this evening to type this out to warn others. This was a pure waste of money. If anyone wants my remaining 48 credits/reports for the month, they can have them. ;)

March 21, 2026
Unprompted review
Zilocar logo

Reply from Zilocar

Dear Ron,

Thank you for sharing your experience with us. We take all feedback seriously, and we're sorry to hear this didn't go as expected.
Vehicle history data is sourced from multiple third-party providers, and coverage can vary between reporting services. That said, when a concern is raised, our team follows a standard verification process to review the claim thoroughly and fairly. We understand that process felt frustrating in this case, and we're sorry it wasn't a smoother experience.
We truly wanted to find a solution together - we're sorry it didn't work out that way.

Rated 1 out of 5 stars

Gives information you can find for free

My report was full of info I was able to find online for free, just basic useless info. One car I put through a different service came up with an accident, the police report number and mileage. Zilocar didn't give me any of those results so I'm glad I went with the better search site or I would have bought a car with high mileage and damage from an accident. I sent an email two days ago complaining and asking for a refund with no answer. I am trying to cancel but am finding it difficult. My advice steer clear from this site.

March 19, 2026
Unprompted review
Zilocar logo

Reply from Zilocar

Dear Customer,

Thank you for taking the time to share your feedback. We’re sorry to hear that the report did not meet your expectations.

We understand how important it is to have complete and reliable vehicle information before making a purchase. Our reports compile data from multiple trusted sources; however, coverage can sometimes vary between providers due to differences in data availability and reporting timelines. In some cases, an accident or damage record may not appear if it was not reported to insurance, police, or a state authority, or if repairs were handled privately. There are also situations where certain states or jurisdictions have limited reporting or incomplete digital records. Currently, accident and incident data is available for up to 38 states, and if a vehicle’s history falls outside those areas, coverage may be limited. Additionally, some data sources may take time to update.

We appreciate you bringing this to our attention and would be glad to assist you further. Please contact us at hello@zilocar.com or reply to your original email so we can review your case, help with your request, and ensure everything is properly addressed.

Rated 5 out of 5 stars

Used Zilocar to check the status of a…vehicle title

Used Zilocar to check the status of a VIN# on a used vehicle I was interested in purchasing and found it to be very helpful as good as carfax actually a little cheaper than carfax found out the vehicle I was interested in had previously had a salvage title something the seller more than likely would’ve failed to mention. Well worth whatever it cost to check the VIN# of a vehicle you’re interested in purchasing save a lot of money down the road from people that aren’t completely honest about the car they’re selling

March 15, 2026
Unprompted review
Rated 2 out of 5 stars

The Temu of vehicle reports

Based off of other reviews I gave this website a try. When I pulled out the vin there was no history on the car. I then used Carfax and complete history pulled up.

I did contact customer service about getting a refund. But based off of terms and conditions I can’t since I pulled one car report. I gave it two stars because the customer service rep was very quick to respond.

March 18, 2026
Unprompted review
Zilocar logo

Reply from Zilocar

Dear Customer,

Thank you for your feedback. We appreciate you giving Zilocar a try.

We’re sorry to hear the report did not meet your expectations. Vehicle history reports can vary between providers, as not all platforms have access to the exact same data sources or receive updates at the same time. This can sometimes result in one report showing limited or no records, while another may display more detailed history.

This does not necessarily mean the data is incorrect, but rather reflects differences in data availability across sources.

We always encourage customers to contact our support team whenever something seems unclear, as we can often provide additional context around how the data is collected and presented.

Rated 1 out of 5 stars

Terrible report

Terrible report. Jumbled mess. Inaccurate information.

March 16, 2026
Unprompted review
Zilocar logo

Reply from Zilocar

Dear Customer,

Thank you for your feedback. We’re sorry to hear the report didn’t meet your expectations.

Our goal is to present vehicle data in a clear and structured way, so we take feedback like this seriously.

If something in the report seemed inaccurate or unclear, we’d genuinely like to review it with you. In many cases, there may be additional context behind how certain information appears, or we can help clarify specific sections.

Please feel free to reach out to us at hello@zilocar.com
- our team will be happy to take a closer look and work with you to resolve this.

Rated 5 out of 5 stars

And the accuracy was everything that I…

And the accuracy was everything that I expected and actually surpassed my initial review. I found out information about my vehicle that I needed to know to make a buying decision and I was glad I was able to do that upfront. Very easy to digest the information that was given and the format is fantastic.

March 13, 2026
Unprompted review

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