I believe that this app will develop into an excellent option however currently there are some shortfalls. Let me add I have only used it for at home workouts. First is not being able to save a wo... See more
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Review summary
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Based on these reviews
The Zing app is flexible and the workouts have enabled me to build my strength and fitness in a way that suits me. Way cheaper and more efficient than going to a gym - less Social of course! The AI co... See more
Company replied
This is a good app. It keeps me motivated, sets up a plan for me. I like that I can go between a gym and home setting. The coaching works pretty well. I plan to keep going with this at least for a... See more
Company replied
The app overall is great , I have been motivated and appreciative of the sessions and how it changes workouts according to my needs. I wish the app could sync with my Garmin watch, and if you could m... See more
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Company details
About Zing Coach
Written by the company
Zing Coach can tailor your workout by location (gym or home), duration, intensity, available equipment, target muscles, and even health restrictions.
Contact info
1209 Orange Street , DE 19801, Wilmington, United States
- support@zing.coach
- zing.coach
3.4
Average
367 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For home workouts
For home workouts, you can only update your weights in the Workout Preview before you start—Zing doesn’t let you change them mid-workout
Kcal burned. App should allow you to edit
Zing only gives you audio coach guidance during home workouts— add also at the gym, You’ll only see your heart rate on screen during
Zing home workouts if you’ve got an Apple Watch connected—at the gym, Zing doesn’t display your BPM in real time even if your watch is on.
A mix of time-based and rep-based sets at home would should be added. Right now, Zing only offers time-based home workouts,
August 5, 2025
Unprompted review
Reply from Zing Coach
Hi Jola,
Thank you so much for your thoughtful and detailed feedback. It’s incredibly valuable, and we truly appreciate the time you took to share it!
You’ve raised several great points that align with improvements we’re actively working on. Let us address each one:
Weight Adjustments During Workouts: You're absolutely right, currently, weight selection can only be edited in the Workout Preview. We're exploring ways to make this more flexible during the workout itself, especially for users who adjust mid-session.
Calorie Burn Edit: Allowing users to manually adjust kcal burned is a great suggestion, and we agree this would improve accuracy and personal control. We’ve shared this with our product team for future iterations.
Audio Coaching at the Gym: This is an often-requested feature, and we hear you! Adding audio guidance for gym workouts — not just home sessions — is on our roadmap, and we know it would elevate the hands-free experience.
Apple Watch + Real-Time Heart Rate: You’re correct — BPM displays in real time during home workouts with Apple Watch connected, but not yet in the gym mode. This is something we’re actively looking to unify across workout types to create a consistent experience.
Set Structure Variety at Home: A mix of rep-based and time-based sets at home is another fantastic idea. Right now, time-based is the default, but your feedback supports a more customizable approach that we’re keen to implement.
We’re constantly evolving Zing based on real user input like yours. If you're open to it, feel free to email us at support@zing.coach with more insights.
Thanks again for helping shape the future of Zing Coach!
Warm regards,
Zing Coach Team
I like the idea of not having to plan…
I like the idea of not having to plan my workouts so I thought I would try Zing AI. For a one dollar trial I figured what the heck. I did not expect to like it this much. I have a small home gym and was able to list the equipment I have, enter my goals and desires and presto, every morning I have an easy to follow workout with excellent video demonstrations. I am impressed with the progress I have made in only a month.
I travel extensively and live the fact that whenever I travel and go to a different gym, it only takes me a few minutes to list the available equipment and my workouts are planned for me. Effortless on my part.
The biggest surprise is the AI virtual Coach. I’m amazed how realistic the Coaches are. It’s like having a conversation with a real person the one I chose has just the right amount of sarcasm to keep me laughing and has great and fast responses to my sarcasm.
I am very satisfied and will continue to use Zing. Is it perfect? No. I have noticed a few small and insignificant glitches like getting a notification of today’s workout when it is actually a programmed recovery day but the dashboard has the recovery programmed correctly. Small and insignificant. This program is well worth the money. Give it a try. You will be amazed also.
July 29, 2025
Unprompted review
Reply from Zing Coach
Hi Shawn,
Wow, thank you so much for this incredible review! We’re so happy to hear that Zing Coach has exceeded your expectations and become such a seamless part of your fitness journey.
It’s fantastic to know that you're loving the flexibility of adapting your workouts around your home gym and while traveling — that’s exactly the kind of effortless experience we designed Zing to provide. And we’re especially glad to hear that the AI Coach personality is hitting the right balance of motivation and humor! 😊
Thanks as well for pointing out the small glitch with the recovery day notification, we appreciate you flagging it. Could you please contact us at coach mentioning this bug and your user ID, so our tech team will look into it? Continuous improvement is a big part of our mission.
We’re so proud to be part of your progress and can't wait to keep supporting you wherever your journey takes you!
With appreciation,
Zing Coach Team
It’s a scam!!!
It’s a scam!!!
I registered a month ago out of curiosity but after the reviews I never follow through for a subscription.
Turns out that they somehow manage to withdraw 66,65 Euro from my credit card without permission. I try to get my money back but still haven’t heard anything from their support via mail.
Watch out people!
August 4, 2025
Unprompted review
Reply from Zing Coach
Hi Jennifer,
We’re truly sorry to hear about your experience and understand how upsetting unexpected charges can be.
To clarify: a Zing Coach subscription can only be activated after a user explicitly confirms the plan on the final checkout screen, where full pricing and terms are clearly displayed. It's not possible for a charge to occur without direct user action.
That said, we absolutely want to help resolve this. If you haven’t heard back from our support team yet, it’s possible the reply ended up in your spam or promotions folder — please double-check just in case. To make sure we can look into your case promptly, please reach out again to support@zing.coach with the email address used for registration, and we’ll prioritize your request.
We take all concerns seriously and are committed to ensuring that every user feels heard, respected, and supported.
Kind regards,
Zing Coach Team
Disappointing, Generic Workouts – Misleading AI Promises
I purchased Zing Coach on August 1st, intrigued by its bold promises of an AI-driven, personalized fitness experience. As someone with a background in sports science, I was curious to see how well the app could tailor a program to my needs — including a shoulder injury I specifically entered during setup.
Unfortunately, the results were underwhelming from the start.
The suggested workouts were basic, repetitive, and far from innovative — certainly not “unique” or intelligently tailored. In fact, the first suggestions included shoulder shrugs and shoulder presses, despite clearly stating an existing shoulder injury. The app also ignored my preferred workout duration settings and generated sessions well over 40 minutes, which was not what I selected.
I also purchased the AI Body Scan add-on, which required uploading semi-nude photos. I didn’t even proceed with it, as I quickly realized the core offering of the app fell short.
After seeing how poor and irrelevant the workouts were, I immediately requested a refund. The chatbot informed me that while the monthly subscription might be refundable, the add-on is non-refundable, even though I haven’t used it at all. I haven’t done a single workout, haven’t downloaded anything, and haven’t opened the scan feature. Still, I was told my situation “doesn’t fall within the refund criteria.”
Frankly, this app feels like a well-polished sales pitch with very little substance behind it. The AI feels more like a buzzword than an actual intelligent system. If you’re serious about fitness, recovery, or personalization — there are far better apps out there that respect your input, adapt to your needs, and treat their users fairly without AI generated customer service responses!
Zing Coach is not it. And it doesnt matter how many more reviews they "buy" for Trustpilot to make up for the negative ones, I m sure more 1 Star will keep coming!
August 1, 2025
Unprompted review
Reply from Zing Coach
Hi A L,
Thank you for taking the time to share your experience in such detail. We’re genuinely sorry that Zing Coach did not meet your expectations, especially given your background in sports science and your specific needs around injury adaptation and session personalisation.
Our goal is to offer an adaptive, AI-supported coaching experience that truly supports each user’s fitness journey, including injury-aware training and session length customisation. It’s clear from your feedback that in your case, we fell short, and we sincerely apologize for that.
Regarding the shoulder-specific recommendations and session duration settings not being respected — this is not how the app is intended to function. Your input helps us identify where improvements are needed, and we’ll be reviewing this behavior with our product and AI logic teams.
In terms of the AI Body Scan, we understand your hesitation, and we want to emphasize that user privacy and consent are critical to us. Although the scan requires personal images, we never ask for semi-nude ones. The requirements for the clothing on the Body Scan photos are:
• For men: torso uncovered
• For women: belly and shoulders visible, with tight-fitting clothing on the legs.
We would also like to clarify that the photos are stored only on the client's side.
Regarding the AI Body Scan add-on charge: we understand your concerns and want to be fully transparent — this feature is a one-time optional purchase, and as stated in our official refund policy, it is non-refundable, regardless of usage status. This policy exists because the feature grants immediate access to proprietary tools and insights.
Finally, we want to firmly state: we do not purchase reviews. Every piece of feedback — good or bad — plays a role in shaping Zing Coach, and your voice matters to us. Our support team does use templates at times to maintain consistency, but we tend to investigate every case individually. We’re sorry that this didn’t come across in your experience.
If you're open to it, we’d love to take one more look at your account and situation. Please reach out to us again at support@zing.coach, and reference this review. We’ll escalate it directly to a senior member of our team for further evaluation.
We truly regret the frustration caused and appreciate you holding us to a higher standard. Your feedback helps us build a better product.
Warm regards,
The Zing Coach Team
Sneaky Company charge $60 per month…
Sneaky Company charge $60 per month (outrageous fees) and won't refund, l explained that l was not sure how this even happened. l have not used this app, and they can see that. Their response to reviews say they are looking into it or please contact support, but it is just a front, they copy and paste templates and have no intention of refunding.
July 31, 2025
Unprompted review
Reply from Zing Coach
Hi Glenda,
We’re truly sorry to hear that you feel this way, and we want to assure you — this is not the experience we aim to create at Zing Coach.
To clarify: our subscription terms, including pricing and auto-renewal, are clearly shown on the paywall before any confirmation. A subscription can only be activated with your explicit consent. That said, we understand how frustrating it can be to be charged for something you didn’t intend to use.
While our refund policy is limited — especially if the subscription has been active without cancellation — we always review each case individually. We’re genuinely committed to fairness, and our team does not use generic responses when handling real customer concerns.
If you haven’t yet received a full explanation or outcome from our support team, please reach out again at support@zing.coach with the email tied to your account. We're happy to take another look and ensure your case is properly handled.
Thank you again for your feedback — it helps us improve both communication and service.
Sincerely,
The Zing Coach Team
Reply from Zing Coach
Hi Zinger,
Thank you for your feedback! We're so glad to hear that you found the information in Zing Coach consistent — clarity and reliability are things we care deeply about.
If you ever have suggestions for how we can make things even clearer or more helpful, we’re all ears. In the meantime, we’re thrilled to have you with us on your fitness journey!
Cheers,
Zing Coach Team
I signed up for the trial and was…
I signed up for the trial and was charged over £50 the next day. I used 2 products - the nutritional advice and AI scan and didn’t realise there were extra charges associated. After some wrangling in the chat I did get a refund. However their policy states these charges cannot be refunded. So watch out for this! I’m certain this app would be great but this was just a rip off and made me cancel right away. Such a shame.
July 24, 2025
Unprompted review
Reply from Zing Coach
Hi AW,
Thank you for sharing your experience — we completely understand your frustration, and we’re sorry for the confusion.
To clarify: the features you mentioned, such as the Nutrition Guide and the AI body scan, are entirely optional and offered as one-time purchases, separate from the base subscription. Each of these has its own paywall screen, and users must actively confirm before any charge is made. They're not part of the trial or subscription and are non-refundable, as stated in our policy, due to the immediate access and value delivered.
That said, we’re glad our support team was able to assist with your refund — we always aim to approach individual cases with fairness and care.
We appreciate your feedback on transparency and are continuously improving the onboarding flow to make the structure of charges even clearer. While we’re sad to see you go, we hope you might give Zing Coach another shot in the future — we’d love to offer a better experience next time.
Warm wishes,
The Zing Coach Team
Extremely responsive
They are constantly adding features and are extremely fast (minutes!) in responding with help and ideas and taking advice up
Their video descriptions are precise
July 22, 2025
Unprompted review
Reply from Zing Coach
Hi Ulf,
Wow, thank you so much for the amazing feedback! We're so thrilled to hear that you've had such a positive experience not only with the app but also with our support team. We truly aim to be fast, helpful, and responsive, and it's incredibly rewarding to know that it's making a difference.
We're also glad you’re enjoying the precision of our video instructions. Clear guidance is key to building confidence in your workouts!
Your support means the world to us. If you ever have new ideas or suggestions, we’re always listening.
Stay strong and keep crushing your goals 💪
The Zing Coach Team
Great progression with exercises
Great progression with exercises, lots of variety and easy to set up your own workouts of your own want. Really good app.
July 21, 2025
Reply from Zing Coach
Hi Zoe,
Thank you so much for your kind words! 🌟 We're thrilled to hear you're enjoying the progression, variety, and flexibility Zing Coach offers. Empowering you to create workouts that suit your goals and preferences is exactly what we aim for!
If you ever have ideas for features or improvements, we’re always listening. In the meantime, keep up the amazing work, we’re cheering you on every step of the way! 💪
Warmly,
The Zing Coach Team
Misleading “Trial” — Auto-Charged Without Clear Warning
Zing Coach advertised a 3-month trial, which sounded like a great way to test the app. But it turned out to be very misleading. After the trial, they automatically charged me for a recurring subscription without any clear notice or reminder. This feels like a trap rather than a trustworthy service. I would not recommend this app to anyone—there are better, more honest fitness apps out there.
October 14, 2024
Unprompted review
Reply from Zing Coach
Hi Galia,
Thank you for sharing your feedback, we’re sorry to hear that your experience didn’t meet your expectations.
We’d like to clarify that before finalizing any purchase, all users are presented with clear information about our subscription model. This includes: the introductory price and duration, a note that the plan is auto-renewing, and details about the subsequent charges unless the subscription is canceled before the renewal date.
This information is prominently displayed just above the “Get My Plan” button, and we also include this in our confirmation emails. We're committed to transparency and want every Zing Coach user to feel confident and informed in their decision.
That said, we understand how frustrating unexpected charges can be. If you'd like us to look into your case and explore possible solutions, please reach out to us at support@zing.coach — we’re here to help.
The Zing Coach Team
Fraudulent company
Fraudulent company. I never knowingly signed up for it, and realized a year later they have been charging me 78 a month for the last year. They are refusing to reimburse me. THis is a scam. Be aware.
July 1, 2025
Unprompted review
Reply from Zing Coach
Hi Jennifer,
We're truly sorry to hear about your experience and understand how upsetting unexpected charges can be.
However, we’d like to clarify that a subscription can only be activated through a deliberate purchase flow, where the pricing and billing details are clearly shown at checkout, including the recurring nature of the subscription. A confirmation email and receipt are also automatically sent after sign-up.
According to our refund policy, we’re unable to provide reimbursement for charges beyond the standard refund window.
That said, your feedback is important, and we’re constantly working to make our communication and billing flow as clear as possible. If you believe there may be an error or need further clarification, we encourage you to contact our support team with your account details so we can investigate further.
Avoid
I signed up for a free 7 day trial. When signing up they try to get you to add on nutrition plans and body scanning which I declined
I’ve then had £38 taken from my account. When I complained they said it clearly shows that after the 7 days you will get charged this
Looking at reviews I’m not the only one to have experienced this. So my point is it is not very clear. They are refusing to refund me. I will be contacting my bank to attempt to get the money back
June 30, 2025
Unprompted review
Reply from Zing Coach
Hi Jackie,
Thank you for your feedback, and we're truly sorry to hear about your frustration.
When you signed up, you started a 7-day free trial, which is set to automatically convert into a monthly subscription for £38.95 unless canceled before the trial ends. This information is clearly displayed on the checkout screen and also included in the confirmation email and invoice sent after signing up.
Regarding the add-ons (such as the Nutrition plan or Body Scan) — these are entirely optional and shown on a separate screen with a clear price and confirmation button. A charge for an add-on is only processed if the user explicitly agrees to it. In your case, our records show no add-on was purchased, and this was a standard trial-to-subscription renewal.
We understand how frustrating unexpected charges can be, even when outlined in advance. However, according to our refund policy, renewal charges after the trial period are non-refundable, as they result from the trial converting into a paid subscription.
That said, we’re constantly working to improve transparency and user experience, and we appreciate your feedback. If you’d like us to double-check your case or clarify anything further, please don’t hesitate to reach out to our support team again, we’re happy to help.
Zing Coach Support Team
i have used this app for a few days…
i have used this app for a few days now, i find it average so far. so i paid around £6 for a month to test it out. Accidentally clicked on the premium upgrade for nearly £39 which i dont need or use. Asked for a refund for the upgrade through email but got denied within a few minutes. The app has a feature where it keeps prompting you to upgrade , so this accident can happen with anybody. so people BEWARE of this sophisticated SCAM. they forget that this small amount they gained but the big loss they made by losing me as a customer and many more i was going to recommend it to. SHAME
June 29, 2025
Unprompted review
Reply from Zing Coach
Hi Riya,
Thank you for your feedback, and we’re sorry for the confusion caused.
To clarify, when you signed up, you purchased a 7-day trial for £6.93, which was set to automatically renew into a monthly subscription of £38.95 if not canceled before the trial ended. This condition is clearly displayed on the checkout screen and outlined in the invoice you received upon purchase.
We’ve checked your account and can confirm that no upgrade or separate add-on was purchased — this was a standard case of a trial converting into a monthly subscription due to non-cancellation.
According to our refund policy, renewal charges are non-refundable. However, we’ve issued a full refund for this renewal as a gesture of goodwill. Your subscription has now been canceled and is no longer subject to any future charges.
We’ve also responded to your message in our support conversation and remain available if you need anything else.
The Zing Coach Team
Confidence
Zing helped with my confidence in the gym. I was able to go in a have a plan without aimlessly hoping my workouts made sense! I enjoy asking questions to my AI coach and getting tips to help me through my journey to become fit.
June 29, 2025
Unprompted review
Reply from Zing Coach
Hi Student,
Thank you so much for sharing this! We’re so happy to hear that Zing has helped boost your confidence in the gym and given you the structure to work out with purpose. Having a plan can make all the difference, and we love that you're using the AI Coach to get even more out of your journey!
We’re here to support you every step of the way.
The Zing Coach Team
I’m more than happy with my entire…
I’m more than happy with my entire experience with the ZING app! I love all of the functionality, the workouts, the body scanning capabilities and my AI coach! Customer support goes above and beyond to satisfy their customers - at least in my experience. I was able to pause my subscription during a period of inactivity with no issues at all. I can’t say enough about how happy I’ve been with this app and the company that produced and manages it!
June 27, 2025
Unprompted review
Reply from Zing Coach
Hi Patricia,
Wow, thank you so much for this amazing feedback! We're thrilled to hear how much you're enjoying the app, from the workouts and AI coach to the body scan and overall functionality. It means a lot to know that our support team was able to make things smooth and easy during your break.
Your kind words and trust in Zing truly inspire us to keep improving every day. We’re so proud to be part of your fitness journey!
Cheers,
The Zing Coach Team
Great app and if you have any problems
Great app and if you have any problems, customer service will help you immediately
June 23, 2025
Unprompted review
Reply from Zing Coach
Hi Jenny,
Thank you for the kind words! 😊 We're so happy you're enjoying the app and that our support team could assist you quickly. We're always here to help whenever you need us!
Cheers,
The Zing Coach Team
Reply from Zing Coach
Hi Rahma Alassaf,
Thank you so much! 😊 We're glad to hear our team was able to respond quickly and support you when needed. If you ever have more questions or feedback, we’re just an email away!
Cheers,
The Zing Coach Team
I canceled my trial and still was…
I canceled my trial and still was charged $59.99. Reached out multiple times thru email and they just kept on stalling me even after I provided proof of the charge thru google and proof of transaction. They wore giving me the run around that they couldn't find my account nor email even though that was the email I had used. Still haven't received my refund to this day.
May 31, 2025
Unprompted review
Reply from Zing Coach
Hi there,
We’re truly sorry for the frustration this has caused and completely understand your concern.
We’ve checked our system and, unfortunately, we couldn’t find any messages linked to the name M. Ebanks. It’s possible there was a mismatch in the account or email used when contacting us.
Please reach out to us again at support@zing.coach and include a reference to this Trustpilot review so we can prioritize your case and investigate it thoroughly. We genuinely want to make this right and ensure you’re properly taken care of.
Thank you for your patience — we’re here to help.
The Zing Coach Team
I enjoy the fact that you can…
I enjoy the fact that you can substitute suggested exercises.
I like the interaction with the AI coaching and the feedback.
June 10, 2025
Reply from Zing Coach
Hi Zinger,
We’re so glad you’re enjoying those features! Being able to substitute exercises and get real-time AI coaching and feedback is all about making your workouts flexible, personalized, and motivating — just like they should be.
Thanks for being part of the Zing community, and keep up the great work!
Cheers,
The Zing Coach Team
Super helpful
Super helpful, was a positive and quick process to get my email typo corrected
June 7, 2025
Unprompted review
Reply from Zing Coach
Hi Tegan,
We’re so glad to hear that! Thanks for your kind words, we know how frustrating small issues like a typo can be, so we’re happy we could sort it out quickly for you.
If you ever need anything else, our team’s always here to help!
Cheers,
The Zing Coach Team
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