Zero communication, zero accountability - avoid ZinkLondon
I ordered two dresses five days ago and have had no update since. No dispatch confirmation, no tracking, nothing. The only way to reach them is a single WhatsApp number that goes unanswered. I've messaged there and emailed customer care twice. Not one reply.
What pushed me to write this is realising I'm far from alone. Look at the comments under their Instagram posts and you'll see a queue of other customers doing the same thing I am, publicly begging for a response because there's no other way to get one. When your paying customers have to chase you in your comments section, something is badly broken.
I'm not asking for much: dispatch my order or refund me. Until then, I'd tell anyone considering ZinkLondon to think twice. Taking payment and going silent is not acceptable.