By far this is the worst company to purchase a mattress from. I never leave reviews let alone a negative one. They sent the wrong sized mattress and refused to do replacement via amazon and they will... See more
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Bought from Amazon. Was a bit worried as the price of the bed frame was so cheap. Very pleasantly surprised at how sturdy and easily put together it was. Very happy. Excellent value for money
Mattress less than 90 days old, corners sunken in...went through at least 10 e mails, photos, invoice etc.Then refund/replacement denied because I removed tags before applying fitted sheet. All commu... See more
Company replied
I bought one of the company’s platforms double bed base. When I opened it today to put it together , two of the mattress supports were missing. So I contacted the sinus customer support. The person... See more
Company replied
Company details
Written by the company
Where mattresses are marshmallows and bed frames snap together in seconds. Welcome to the world of wonder. #affordtobeyou
Contact info
94577, San Leandro, Canada
- 1-800-613-1225
- support.zinus.com
- zinus.com
1.8
Poor
123 reviews
Hasn’t replied to negative reviews
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Right from the beginning this company…
Right from the beginning this company has been awful. Delivery took forever with little to no communication as to status - their support staff are non responsive or slow to respond. The bed broke within a few months and for warranty claims they ignore you and then send you to some other company who are difficult to get a hold of. Every step of the way has been painful. It was like a dealing with companies in the 90s. It's 2019 now and companies like this shouldn't exist. Go with somebody who provides better customer support.
November 22, 2019
Unprompted review
IF YOU DON'T LOVE YOUR ZINUS MATTRESS, TOO BAD.
I bought a Zinus twin mattress through Sam's Club online. The mattress claims to be "very supportive." IT IS NOT SUPPORTIVE. I sank into the mattress right away. I thought maybe it needed more "plumping," so I waited to no avail. Mattress sags. Aching back every morning. . I couldn't figure out how to file a return to Sam's Club, since I live about a hundred miles away with no way to transport a mattress. I left an unfavorable review on Sam's Club and Zinus contacted me, saying they would be happy to help me, since it was already past time to return it to Sam's Club. This mattress is under 10-year warranty. I filed a complaint with Zinus on June 20, 2019. It is now October 12, 2019. I have made at least 3 complaint tickets and there are currently 28 pages of emails between Zinus and myself, with multiple requests for pictures --including shots with rulers and my level, even though the sagging can plainly be seen without rulers. Now they are wanting another picture. Each time I take a picture I have to take the bedding apart and put it back together. This results in my having sciatica for 1-2 days following that. They refused to reply to my complaint to the Better Business Bureau. I have told them if they asked for another picture, I will sue them for their obstruction and refusal to deal with my complaint. They DON'T need another picture to see the sagging. And, yet, today they asked for another picture. WORST CUSTOMER SUPPORT EVER.
October 13, 2019
Unprompted review
Excellent service
Excellent service, quick delivery, helpful staff who efficiently respond to queries.
August 13, 2019
Unprompted review
Excellent product excellent height
So far has been and excellent product very sturdy perfect height allows me to place clothes bins under neath for storage.
November 18, 2018
Unprompted review
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