Zipcar Reviews 

DO NOT USE! AVOID THIS COMPANY!

They will charge you after for all sorts of nonsense and they do not care about any of your replies,they just charge your card although they are in the wrong and they completely ignore you afterwards.PLEASE SAVE YOURSELF MONEY AND SANITY!

I have create an account with zipcar and I have been charged £15 without my knowledge. I have asked account to be closed and money to be refund. Still this request is not being completed. Please stay away as it is more like a scam rather than a business.

Zipcar is a fantastic service, particularly the flex service. It has been particularly useful with trips to/from the airport. Any time I have called an operator, the phone was answered quickly and my query dealt with promptly.
I was, however, most disappointed with a recent trip in an electric vehicle. The car ran out of charge so quickly that I had to stop and charge it a few miles into my journey. The process of finding a charge point, figuring out how to charge it and a partial charge, added an extra hour to my trip... which I had to pay for!

Signed up for zip car, immediately realized they no longer have cars in my city (although they are still on google maps). Tried cancelling (within 5 minutes of signing up) and was refused a refund. The representative I spoke with on the phone said they would call me back. That was a lie. Just to get me off the phone. Really poor customer service.

Zipcar charged me $50 for returning a car 14 minutes late. I was driving alone on 95 and had no way to safely stop to extend my trip. Customer service just puts you in hold I tim the call drops. Cars smell completely of pot and I find empty liquor bottles in them. Terrible way to run a business that was built in a good idea. Can’t imagine how poorly they would respond in an emergency. I will cancel and try another service. No o

I am disabled, i have been using zipcar for the last few months as my vehicle is off road. Up and till around 16th December my Zipcar experience was pretty good. The morning oft the 16th during a telephone conversation with Customer Services, without provocation or discussion they decided to suspend my account, and that i will be getting an email to explain next steps. Its been 10 days, and no email, I have rang numerous times to escalate complaint, still no response. I am reliant on a car, using uber during this period has meant excessive costs, one that i couldnt afford

I joined zipcar many years ago when they weee brand new. At that time, you could
Pick up a car at one location and drop it at another. There were designated zipcar locations conveniently located in most cities. Now that is no longer an option. I rejoined not knowing this and I was very disappointed. I tried to cancel my application but they refused to refund the fee even though I asked within a few minutes and never used my account. The rates are high and it is not a convenient service anymore. I don’t see the point.

More and more unreliable as time goes on. Honestly at this stage it's not worth using zip car.

I hired a van a week in advance, they changed my pick up location twice in that week.

I went to the 3rd new pick up location on my day (30 min walk) and the van wasn't there. Called zip who told me that the car was a good 2 hours away.

I lost £1200 because of this yet was rewarded 1 hour free (£15).

My experience with zip car was worst. It was terrible idea to drive through zip car. I was out of fuel and not a single gas station was accepting the card which was provided by them and when we called them they have lame excuses and are stupid people making no sense . Overall very bad idea didn’t even get my compensation.

SCAMMERS. Do not give Zipcar business, they look for any reason to add extra fees and charges. The customer service is horrendous, and they continually have system errors and faults. Honestly save your time and money, use Enterprise or literally an other service because this will end up costing you more then its worth. Absolute scammers.

My membership application is not passed, and I didn't use their sevices at all. They still charge me membership fee and it's not refundable. Stay away from this scam company.

Completely unreasonable and rude customer service.

It's a rip-off. They didn't approve my application for an unclear reason and didn't refund my money. Still trying to get my money back.

Terribel Customer Service. They did Not help at All after an accident, we had. The zipcar employee did Not Show up like He told us and we did Not got our stuff back out of the car, they were Not helpful at all. A friend had her Keys in the car and had to sleep somewhere Else and the compensation was a joke. Never again and can not recommend.

Zipcar finished my trip remotely without my knowledge because of a misunderstanding with the customer service agent about adding extra credits Zipcar offered earlier in the day to extend my existing trip and locked me out of the vehicle. My car was trashed with spills, stains, and pet hair all over with Maintenance Required sign flashing on the dashboard as I drove which said that the tire balance needed to be adjusted - first of all, how is that even allowed? The agent on the phone who heard my concerns offered extra credit and I didnt accept on the spot but said I would contact back if I need it later in the day. I returned from a store that I stopped by few mins to find out I couldn't enter the car anymore. After nearly 30mins of holding, I got through someone who transferred to someone who also transferred me another person just to tell me a retrieval process has begun and I need to find a different transportation to get home. I insisted on taking the vehicle as they informed me that they would not be refunding me for the trouble and additional cost. They didnt budge and I came home. Two days later, they charged for 3hr late fee and a tow fee because they said there was "nothing" wrong with the vehicle. I will be contacting to take photos of the Maintenance Required sign along with copies of the phone recordings from this day and will fight my final bill with the small claims court which is an absurdly whopping $300+. Absolutely garbage, do not do business with them. Customer service agents are worthless and have no idea what they are doing.

This company deserves less than zero stars. My husband's personal and financial information got compromised and was used without permission to create an account with this company. Once we found out, we contacted their customer service to cancel it. Boy, it was a hassle... The thief used a different phone number and email (which my husband does not have access to), but also used my husband's name, driver's license, and other personal information. My husband called ZIPCAR to cancel the account, and it was such bad customer service (from overseas, of course) that I am afraid he will still have problems with it. A fraud report was filed with the FTC, his bank was contacted, and fraud alerts were placed prior to the call.
It was so hard for them to simply cancel the freaking account! I am not happy about it because my husband is having a hard time trying to get things straightened up, and then you get a company that does not really care about who is signing up for their services or their "customers". They mentioned that the account was canceled (after waiting on the line forever), but would be unable to provide any confirmation of the cancellation because the email on file was not his. Hopefully this will be the last we will have to deal with this place, and I hope to never, and I mean NEVER do business with his company...

I signed up to Zipcar for a van to help with a flat move in London. The night before - with 4 hours notice - I got an email telling me that the booking was cancelled and that there were no alternatives available. Talk about hollow service! As a result I had to use Hertz who were more expensive, but their reliability was appreciated. When I reached out to Zipcar customer services all I have had back was radio silence. In sum: an utterly rubbish product with shamefully lame customer services. Save yourself the stress and go elsewhere.

I was a loyal customer.

For three years I had an account. I was never late and always extended my trips when I saw I could, and there was on coming traffic or something to that kin.
I was in shock when I saw a $50 late charge. After their customer service was of zero help in getting it off, even after I told them we extended it, there was no one after us and we were still there ten minutes after our initial drop-off time, they refused to look at any of the evidence that something went wrong in the app.

Like many other people here, I was a longtime customer of Zipcar and after a bad experience with them (getting locked out and receiving no assistance) and rightfully complaining, my account was closed months later only just after I was charged for the year. I'm not sure what's happening at Zipcar, but they recently have had horrendous customer service and frankly sketchy practices. Stay away from Zipcar - Uber and Lyft offer the same car rental service now.

I have been a loyal customer of ZipCar for over a year, regularly using their service for both personal and business travel. However, my recent experience with their customer service has led me to question the integrity and fairness of the company’s operations.

To provide some context, I recently discovered an overcharge of 800 miles on one of my trips. Given that this was clearly a mistake or system error, I promptly reached out to ZipCar's customer service to resolve the issue. To their initial credit, the charge was reversed after speaking with their support team.

However, what followed was both bewildering and unacceptable. Shortly after the refund was processed, my account was banned from the service. I was informed that this decision was made by ZipCar's "highest level" management team. No clear justification was provided, leaving me confused and frustrated.

This decision to ban a long-standing customer who pointed out a legitimate issue is not just poor customer service; it's a blatant disregard for fair business practices. The lack of transparency and accountability on ZipCar's part raises serious questions about the company’s commitment to customer satisfaction.

As a result, I am compelled to share this experience so that prospective users can be informed about the potential risks involved in using ZipCar. I would strongly advise potential customers to consider other car-sharing or transportation services that offer more reliable and respectful customer support.