Incredibly quick service - couldn’t have been more impressed with the turn around and clothes smell amazingly fresh. My one criticism is the delivery driver arrived early, before the delivery sl... See more
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See what reviewers are saying
I used to use Zipjet for a while before it got acquired by laundrapp. They increased their prices, then their delivery fee, then removed it but included a minimum spend. The delivery was missed tw... See more
DONT INSERT YOUR CREDIT CARD DETAILS. I used this app back in 2019 may and I left uk more than half a year ago. Today I got deducted 500£ from my credit card from their store. Initially I was very hap... See more
Been using Zipjet for years and move to Laundryapp has made it even better. Great to get those difficult to do items cleaned.
Company details
Information provided by various external sources
We provide FREE pickup and delivery. All you need to do is schedule convenient pickup and delivery times on our app and we’ll take care of the rest! Your clothes will be washed and/or dry cleaned at our top-notch facilities before being returned to you within 24 hours.
Contact info
Unit 2 - York House, Avonmore Place, W14 8RW, London, United Kingdom
- +44 203 6087405
- info@zipjet.co.uk
- zipjet.co.uk
Great service and on time.
November 22, 2018
Unprompted review
Reply from Zipjet
Dear Oana,
Thank you so much for this 5 star review!
We hope you will continue to enjoy using the services.
Best,
Sophie From the Zipjet Team
Lost clothes
Made an order once, they lost my clothes, delivered them with 3 days delay and only gave a small discount as a compensation.
Thank you ZipJet for your reply, but for complete transparency I received an email saying the driver could not reach me on delivery day while I was patiently waiting at home and did not receive any call. I contacted ZipJet and another delivery slot was booked where the driver did not show up again. Then I contacted ZipJet again who told me the clothes were lost for the moment « we are still trying to track the items », they would tell me more when they would have find them. Finally I received the clothes 3 days later.
I received a discount of 20£ on an order of 46£ + VAT, not 29£...
November 22, 2018
Unprompted review
Reply from Zipjet
Dear Marine,
Thank you for your feedback.
I am sorry to hear of your experience. I have had a look into this, and can see that we did not lose your items, but they were not sent to our hub on time ready for the driver to collect, which did cause a delay. We are so sorry for this.I am also extremely disappointed to hear this was not communicated effectively, and apologise for that.
I can also see that we did discount the order by £29.99 including the service fee.
We appreciate the three stars, and hope that we can try to impress you next time!
Best,
Sophie From the Zipjet Team
The driver couldn't find my house
The driver couldn't find my house so nobody came to pick up my laudry.
Also the customer service said they were going to reschedule the pick up but I haven't heard back from them.
I was highly disappointed.
November 21, 2018
Unprompted review
Reply from Zipjet
Dear Giulia,
I am sorry to hear of your experience.
I have had a look into this and can see from the notes on the order that some road closures were making this difficult for our driver to get to you. We contacted you and asked when an alternative suitable to to reschedule would be, but unfortunately received no response.
Our system then cancelled the collection by the end of the day as it had not been rescheduled.
You are more than welcome to go ahead and place a new order if you so choose, and we will ensure we get to you this time!
Best,
Sophie From the Zipjet Team
Was not picked up and instead…
Was not picked up and instead rescheduled at least twice. Was then delivered late and it all delivered at once. We also received the wrong persons laundry. Just about everything that could go wrong did. The laundry was however, clean and folded nicely when it was returned
November 20, 2018
Unprompted review
Reply from Zipjet
Dear Allison,
I have had a look into your order and can see this was really not a good experience!
We are so sorry for this, and can assure you this does not happen often!
We would love another chance to impress you in the future.
Best,
Sophie From the Zipjet Team
Logistics wise just great BUT...
Logistics wise just Great, ‘ all noted with thanks’. customer service lady was really helpful. the note has taken into account, the driver arrived earlier as we asked.
however, the quality itself....poor;(
as a result:
2 shirts burnt!!! extremely overironed. burnished collars and some other bits.
2 shirt lost the authentic colour. not as intense and vibrant colour as it used to be, this is literally 2nd laundry, the shirts are brand new. used to have a black stripes shirt which now turned it to dark grey stripes shirt.
as well as, might be usefull to add some starch otherwise, it does not look like something that just came out from the laundry
November 20, 2018
Unprompted review
Reply from Zipjet
Dear Dilnoza,
Thank you for your feedback.
I am very sorry to hear how some of your items have been returned!
Please can you send us some photos directly to support@zipjet.co.uk and we will look into this for you.
Best,
Sophie From the Zipjet Team
Easy to book and a great response to a…
Easy to book and a great response to a late cancellation when I was unwell - much appreciated.
November 19, 2018
Unprompted review
Reply from Zipjet
Dear Karina,
Thank you for the five star review and positive feedback regarding the booking and cancellation processes.
We hope you are feeling better, and will be happy to help with your laundry needs next time you need some assistance!
Best,
Sophie From the Zipjet Team
I love how easy Zipjet make dry…
I love how easy Zipjet make dry cleaning for me. Thank you for a great service, every time!
November 18, 2018
Unprompted review
Reply from Zipjet
Dear Sebastian,
Thank you for this great review!
We will always be happy to help!
Best,
Sophie From the Zipjet Team
God service
God service, great guy who collected and delivered. Bit expensive
November 17, 2018
Unprompted review
Reply from Zipjet
Hello Charlotte,
Thank you so much for the 4 stars!
We are really glad that you are satisfied with the service. Our prices are very competitive in the market, and we always make sure that our bundled rates and special discounts are on hand to help our customers save money.
We are looking forward to serving you again in the future!
Kind regards,
Sam from the Zipjet Team
Great service and good value for money.
November 17, 2018
Unprompted review
Reply from Zipjet
Hello Oliver,
Thank you so much for your amazing feedback!
Your satisfaction is our goal. You have certainly made our day.
Kind regards,
Sam from the Zipjet Team
Really good.
November 17, 2018
Unprompted review
Reply from Zipjet
Hello Alex,
Thank you so much for the 5 stars!
Your satisfaction means a lot to us, and we are looking forward to serving you again in the future.
Kind regards,
Sam from the Zipjet Team
Reply from Zipjet
Hello Dominique,
Thank you so much for your amazing feedback!
It is our pleasure to serve you and we are looking forward to serving you again in the near future.
Kind regards,
Sam from the Zipjet Team
No complaints at all ... first experience was faultless :)
November 15, 2018
Unprompted review
Reply from Zipjet
Hello Jake,
Thank you so much for your amazing feedback!
It is our pleasure to take care of your laundry needs, and we are looking forward to serving you again in the future!
Kind regards,
Sam
5 Stars ⭐️
Efficient, easy and expertly cleaned, I won’t be using any service other than Zipjet for all future dry cleaning!
November 15, 2018
Unprompted review
Reply from Zipjet
Dear Kate,
Thank you for this wonderful review!
We we make sure we continue to provide the service you need!
Best,
Sophie From the Zipjet Team
Reply from Zipjet
Dear William,
Thank you for this five star review!
Best,
Sophie From the Zipjet Team
Super quick and easy
Super quick and easy. only issue I had was that i couldn't fill in the full address so both at collection and delivery I had a few phone calls to direct driver. That said they were super punctual, the service was great- and the price was a lot cheaper than I expected!
November 14, 2018
Unprompted review
Reply from Zipjet
Dear Millicent,
Thank you for your kind and honest review!
We hope you will continue to enjoy using our services.
Best,
Sophie From the Zipjet Team
My coat is still dirty and smelly.
November 13, 2018
Unprompted review
Reply from Zipjet
Dear Miriam,
I can see you have emailed a picture of the coat as we had asked.
We are sorry that your coat did not come back as you would have expected.
Please look our in your inbox for the next steps.
Best,
Sophie From the Zipjet Team
Unknown pricing/amount until too late
We were unhappy with this service as we filled up a bag when they picked up the laundry. However they charged us for 2 bags as our laundry was 2kg over the limit of one bag. This was only 1/4 a load and we had to pay for another full load. I would have given more or less clothes if I knew upon pick up what the weight was. They should charge per bag only or weigh your items on site. This service is also very pricey.
November 13, 2018
Unprompted review
Reply from Zipjet
Hello Kate,
Thank you for your feedback.
I'm afraid the price list on our website does state that if the bag is more than 8 kg, we will be charging for another folded laundry bag. This is because our machines can only handle 8 kilogram's worth of laundry to maintain quality. This means that the remaining amount is laundered on its own, which takes up more energy.
Furthermore, we also have bundled rates which could help you save money as well as special voucher codes which are sent via email.
We sincerely appreciate the feedback.
Kind regards,
Sam from the Zipjet team
After receiving damaged and dirty…
After receiving damaged and dirty clothes back, the customer service representative admitted that they do not read the care labels on the clothes and simply chuck everything in a washing machine. Thank you I can do it free of charge at home and actually don't damage my clothes. They also are not willing to cover the damages nor return you the cost of the laundry!
November 13, 2018
Unprompted review
Reply from Zipjet
Dear Pina,
Thank you for reaching out.
As mentioned in direct correspondence, we do not check the care labels for our Folded Laundry service. It is processed and charged per bag. We state on the website this is for items which are washed at 30 degrees and gently tumble dried. We kindly ask that our customers ensure all items for this service can be both washed and tumble dried.
We suggest that if you have any delicate items, or any items you would like stains paid attention to, you should send them as part of our Ironed Laundry & Dry Cleaning service, where we do check the care labels. This is processed and charged per piece.
We are sorry that some of your items were returned damaged, and do appreciate your disappointment.
We have offered to collect the laundry to re-process for you.
Best,
Sophie From the Zipjet Team
Good
Good. Driver took over 20 mins to arrive after text saying he was near
November 13, 2018
Unprompted review
Reply from Zipjet
Dear Mark,
Thank you for the 4 stars!
I am sorry to hear the driver clicked the 'on-the-way' button on the app too early!
We will speak to our drivers to remind them to only do this when they are nearby.
Best,
Sophie From the Zipjet Team
Wonderful service and excellent…
Wonderful service and excellent costumer care. If you happen to have a problem they help you out from A to Z. They are very punctual and quick to deliver answers and solutions.
November 12, 2018
Unprompted review
Reply from Zipjet
Dear Alice,
Thank you so much for your kind words!
We are extremely happy to hear that we have been able to answer your questions and provide solutions!
Best,
Sophie From the Zipjet Team
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