ziplyfiber.com Reviews 32

My review is on their installation work. Here in the city of Sammamish WA their right-of-way permit is suspended due to so many complaints. In my case they butchered our landscaping on 1/24/2025 and we are still waiting for them to resolve the problem. They keep coming out and doing it wrong, over and over resulting in in my having to post over 25 complaints with the city. Ziply is currently rated F by the Better Business Bureau.

Thier customer service is horrible, and the way I was treated was deplorable. I had fiber installed less than 48 hours ago and within the first 24 hours, it goes out. I contacted their tech support who run through a barrage of tier 1 simple support that takes over an hour ( is it turned on? etc. ) after getting through all of this, they tell me that they cant have anyone out until the next day because the techs only work till 5pm. While i understand the day shift, they don't even have after hours support, leaving customers stranded until the next day without connectivity. While this is all good for someone surfing the net ( not really), I work from home and rely on a stable connection in order to do so. This left me unable to do my job. The customer service could only tell me " well, that's just how it is" and the managers did no better. They promised to have a tech out at 8am sharp the next day and that did not happen. Ziply wasted 48 hours of my time and my ability to work and have done absolutely NOTHING but tell me to basically "Suck it up - we will get to you when we feel like it" What a horrible way to treat new customer.

CUSTOMER SERVICE SUCKS!! ALSO WATCH OUT FOR YOUR PAYMENTS CUS THEY WILL NOT POST IT IN YOUR ACCOUNT. I HAVE BEEN BATTLING WITH THEM FOR 6 MONTHS OF WHY THE PAYMENT THAT WAS TAKEN FROM MY BANK WAS NOT POSTED IN MY ACCOUNT. THEY ASKED ME FOR A BANK STATEMENT WHCIH I DID AND STILL EVERYTIME I CALL THEY KEEP TELLING ME I NEED BANK STATEMENT, SO NOT SURE WHAT KIND OF BANK STATEMENT THEY NEED, EVEN MY WELLS FARGO BANK IS CONFUSED ON WHAT MORE OF A STATEMENT THEY NEEDED, WHEN IT CLEARLY STATES THE MONEY WAS RELEASED FROM MY BANK TO THEIR COMPANY. I JUST LET IT BE SINCE THIS COMPANY SEEMS LIKE THEY NEEDED IT MORE THAN I DO. HORRIBLE!!!

I was told that Ziply was better than Comcast Xfinity. I had nothing but trouble from the very beginning. I attempted to take over service at my new home address and immediately after creating an account I was told that my order couldn't be processed. I spent a week of back/forth on the phone to get the previous account disconnected (even though the previous owner had already done that a month before and had email confirmation). I worked with customer service who said they would correct the issue and that I would get a call back the next day to set up service. I got no such call, but I did get repeated calls from the sales department asking me to call to confirm my address. It's clear to me the customer service and sales departments don't talk to each other. I had one failed attempt to resolve with someone from sales who parroted the same issue about a previous account existing. Finally, I spoke to a sales rep who was able to cancel the account, but said I had to wait a full day to set up a new account. We set up the new account and a date for the install. On the day of the install, after calling Ziply to inquire about my install window because 30 minutes were left I finally get a message that the technician was running late. One hour goes by. Two hours go by. The technician never shows and there is no update to the status. I decided I wanted internet immediately, so I went back to my Comcast account and activated new service at my address. Within an hour, I had set up all my old equipment and was using my high-speed internet. So much for Ziply's customer service, which they pride themselves on.

I cancelled my account because I was moving. My online account was immediately disabled so I took that to mean my account was closed and everything was done. I get an email several weeks later, after my "last" bill saying my automatic payment is still going and my bill will be paid on the date I set. This is a new bill AFTER what should have been my final bill. I call and explain to the representative that I cancelled this account as she plays dumb and talks in circles. Finally I say whatever and say take the money just close the damn account. She closes it. It's done. Two months later and I just got ANOTHER bill! I'm calling my credit union and ordering a stop payment. This is absurd. I followed the instructions on their website. The rep contradicted them and said I had to call. I called. I'm still paying. Do not use Ziply Fiber!

Switched from Spectrum, took weeks to get in done, nobody knows anything.
My first bill was over $300, got that fixed after speaking with 5 different people, they promised me $55 a month, just got my last bill for over $100.
Wif-Fi is weak, keeps disconnecting,

Nightmare, switching Ziply is one of the dumbest things I've ever done.

Save your time and energy go anywhere else live without internet for that matter just dont sign up with Ziply it’s the WORST COMPANY EVER

We have had Ziply Fiber for several years now and have never been disappointed. Our speed has always been consistent and we cannot think of any major outage recently. Both my husband and I work from home and game and we have been able to do whatever we need when we need it.

They tell you they can save you money by cutting the cables and starting a streaming service. So they encouraged me to do that in the middle of April. Then they turn around and bill you for cable service that you didn't have and didn't use. They lie to you every time you call and they say oh don't worry that will be credited. Then they try to tell you no that was for last month's service. They do nothing but lie. Do not trust this company do not believe what they tell you.

I am currently in a 72 hour outage and Ziply cannot give me an ETA - ever since Ziply took over from Frontier, I have had more outages. This is totally unacceptable as I, as well of hundreds of others, work from home now - I can tolerate an occasional hour or two outage, but not one that last for days! Tech Support goes offshore afterhours, and they are totally useless with poor English. I've had Ziply since they started, and only found out in the past few days that I have been paying more bucks for less speed for years than all of thier current plans - outrageous they don't notify you that they have better stuff for less money - so much for customer care. When I spoke with a customer support person, they told me "it's your responsibility to see when our plans change". The customer supoort person was cold and clearly didn't care anything about trying to retain me as a faithful customer. And here's the kicker - they are NOT BBB Acredited - gee, I wonder why????? I'm dumping Ziply - my advice: run as fast as you can away from Ziply.

representative calls me to say hes at my house (can barely speak english). After searching for him for 10 minutes and taking half day off from work giving their gracious 4 hour window, i call him and he gets another guy on the phone who speaks english and whatever this rep native language is. He then tells me, hes on his way.......what country do we even live in anymore