I experienced a system update error that I couldn't recognize on my end. For instance, the value approved was displayed as $4,000, even though it was originally approved for $12,000. I found it diffic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Zip money for many years now so easy to use Never had any issue with customer service Payments and fees are very reasonable Zip pay helps me manage my finances easier any unex... See more
Company replied
You people at zip should be super impressed with your service and portal connectivity. Seriously tight and more easily navigated than most banking apps. Your fees are more than reasonable to the poin... See more
Company replied
I just recently started an account with Zip, and I must say that it has been a positive experience so far. It was simple to apply and start using their service. I have worked with other ‘pay in 4’ app... See more
Company replied
Company details
Written by the company
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
Contact info
Level 7/180 George St, 2000, Sydney, Australia
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product, great customer service
ZIP is an incredibly handy service. Recently I needed to contact support and my query was handled perfectly.
July 10, 2026
Unprompted review
Reply from Zip AU
Hi Jeff,
Thank you for your wonderful review!
We're so glad to hear that you find Zip a handy service and that your recent experience with our Team was a positive one. It's great to know your query was handled smoothly and to your satisfaction.
We truly appreciate your support and look forward to continuing to provide you with excellent service😊
- Amirah
I am great full to join in Zip because…
I am great full to join in Zip because it helps me a lot for my bills and other finances.And very convenient for me to pay the bills on time. I will recommend the Zip to anyone who needs support financially. And affordable to pay the repayment . Thank you Zip
July 6, 2026
Unprompted review
Reply from Zip AU
Hi Gina,
Thanks so much for your kind words!
We're delighted to hear that Zip has made managing your finances a little easier and more convenient.
Your recommendation means a lot to us, and we appreciate your support 💜
- Amirah
Reply from Zip AU
Hi Jako,
Thank you for your lovely feedback!
We're delighted to hear you found our service helpful and reliable. We appreciate your support 💜
- Amirah
Zip plus it’s very easy to used and zip…
Zip plus it’s very easy to used and zip money easy to access to pay flights ang tap for payment no word to say it’s my experience it’s a very good to use company
Quick easy to access I recommended to all my family and friends
July 4, 2026
Unprompted review
Reply from Zip AU
Hi Myra,
Thanks for your amazing feedback!
We're so glad you're enjoying the convenience and ease of using Zip. It's fantastic to hear you'd recommend us to your family and friends 💜
We really appreciate your support!
- Amirah
I love having Zip on hand for those…
I love having Zip on hand for those unexpected emergencies
Simple to use repayments easy
You are rewarded with increases for good conduct which is fair enough
All about trust and reliability
What could be easier
So no to expensive bank credit cards
Zip is so inexpensive and manageable
Would always recommend
July 4, 2026
Unprompted review
Reply from Zip AU
Hi Andy,
Thank you for your thoughtful feedback!
It's great to know that you value the flexibility, manageable repayments, and convenience that Zip provides.
Your recommendation means a lot to us, and we're grateful for your trust.
- Amirah
I’m very happy with zip
July 3, 2026
Unprompted review
Reply from Zip AU
Hi Yasmen,
Thank you for your kind review! We're so pleased to hear you are happy with Zip.
We appreciate your support and look forward to assisting you again.
- Amirah
Great customer service
Contacted zip in relation to an account issue I was having, and the bloke I spoke with sorted the issue within a matter of minutes. Very helpful, friendly and great customer service!
June 30, 2026
Unprompted review
Reply from Zip AU
Hi Evan,
Thanks for providing your 5 star review!
We are thrilled to hear that our team member was able to sort out your account issue so quickly.
Providing great customer service is what we aim for every day, and I'll be sure to pass your kind words along to the team. Thanks for choosing Zip!
-Jessie
Before $1500 was interest free and now…
Before $1500 was interest free and now that has come to $1000 only..so its not worth anymore...there are other better options in the market...
June 25, 2026
Unprompted review
Reply from Zip AU
Hi Sam,
We understand these changes might feel disappointing to you, and we truly appreciate you sharing your feedback with us. We regularly review our products and the value they provide our customers.
Most importantly, we're here for you. If you need a hand managing your repayments or have any other questions, we're here to support you. It's important to us Zip Plus continues to work for you when it matters most.
Have a lovely day
- Amirah
New customer review
I just recently started an account with Zip, and I must say that it has been a positive experience so far. It was simple to apply and start using their service. I have worked with other ‘pay in 4’ apps, but I feel like Zip has been the best so far! I was able to make multiple different orders, and even make early payments with ease. I give it 5 stars, and can honestly say that Zip has exceeded my expectations! Highly recommend!
June 15, 2026
Unprompted review
Reply from Zip AU
Hi Jordan,
Thank you so much for the fantastic 5-star review!
I am so thrilled to hear that your experience with Zip has exceeded your expectations and that you're finding it so easy to manage your orders and make early payments.
We’re glad to have you with us and are committed to keeping things simple and seamless for you as you continue to use your account.
Thanks for the high recommendation and for choosing Zip 💜
- Amirah
Changing details online
June 23, 2026
Unprompted review
Reply from Zip AU
Hi Trudy,
Thank you for the 5-stars!
Should you require any assistance, please complete the form below.
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Have a lovely day 💜
- Amirah
Locked out of app and account
Locked out of app and account
Website says to fill out the form
How can I change my number when I need access to my account for a reference number ?
Website says “ Please login to your online banking account and view your most recent payment to Zip. The payment reference number attached to this payment begins with the letter "P". We require this exact code as a security measure in order to update your details. Please enter the numbers only here.”
And I need this reference number to proceed with changing my phone number … but can’t access it as I’m locked out? Flawed system and I can’t see any way to fix it as no one has replied to me so I have to leave this bad review.
I’ve submitted requests to speak to customer service
I’ve left messages on the instagram account and comments on posts and still no reply
I want to make my repayments as normal but have been locked out
June 18, 2026
Unprompted review
Reply from Zip AU
Hi Meabh,
I completely understand your frustration , please accept our sincere apologies for the extended wait time and any inconvenience caused.
We have responded to your Facebook message with a secure form. Please complete it so our team can follow up with you directly regarding your account.
Alternatively, you can complete the link below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Your comments help us identify areas for improvement and feedback has been escalated for internal consideration.
I hope to hear from you soon.
- Amirah
Awesome
Awesome
Easy to use with repayments tailored by yourself within guidelines that work.
June 19, 2026
Unprompted review
Reply from Zip AU
Hi there,
Thank you for your feedback. It’s great to hear you’re finding Zip easy to use and that the flexible repayment options are working well for you.
Being able to tailor repayments to suit your budget can make a real difference, so I’m pleased you’re getting value from the product.
Have a great weekend :)
-Joseph
Unfortunately I wasn’t able to pay my…
Unfortunately I wasn’t able to pay my orders on time however when I was able to pay I paid them all. On the same exact day zip suspended my account and did not send an email or anything to inform me about suspending my account. That is poor communication. I have spent at least 12,000 through zip. With this experience I would not recommend using this app.
June 18, 2026
Unprompted review
Reply from Zip AU
Hi Soleena,
Thank you for sharing your feedback. I’m sorry to hear you were disappointed by the account suspension and the lack of communication around it. I understand how frustrating it can be, especially after being a long term customer and making payments to bring your account up to date.
Account access and availability are reviewed based on a range of factors, and I appreciate your concerns regarding the communication you received. Thank you for taking the time to share your experience, as feedback like this helps identify areas where we can improve.
So I can look further into this, can you please provide your details in the form link below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Joseph
Happy Custumer
Since l've used Zip money and Zip pay , i am really felt satisfied and happy custumer . I paid all my bills tru zip its worth it . If i need to purchased something it easy for me and not to much hassle . I am glad that i become member and i want to stay forever . Thank you
June 19, 2026
Unprompted review
Reply from Zip AU
.Hi Nancy,
Thank you for sharing your experience. It’s wonderful to hear that both Zip Money and Zip Pay have been helping you manage your bills and purchases with ease.
I’m delighted to know you’ve been happy with the service and that Zip has made things more convenient for you. Your continued support means a lot.
Thank you for being a valued customer, and I look forward to continuing to support you in the future.
-Joseph
Fraud Department is a joke
Great until you have to speak to a human. Their fraud department is a joke. It’s impossible to contact anyone and the process is so redundant and frustrating.
The app makes it impossible to contact anyone other than a chat bot with no ability leave the conversation to find the relevant information and come back. You have to start a new chat.
When you do speak to a human they have no ability to do anything other than read a script and repeat the same words even if it makes zero sense.
June 17, 2026
Unprompted review
Reply from Zip AU
Hi Chelsea,
Thanks for taking the time to provide your feedback.
I am sorry for the frustration you’ve experienced trying to resolve a fraud matter. It is never our intention to make contacting us difficult or to leave you feeling unheard. We take this feedback seriously and want to connect you with someone directly to follow up on this matter. Please reach out to us directly via this link here: https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:2044
Thank you,
Jessie
As a pensioner I find Zip absolutely…
As a pensioner I find Zip absolutely wonderful. Very patient as I get behind sometimes Zip has helped me so much. I thank you
June 1, 2026
Unprompted review
Reply from Zip AU
Hi Roberta,
Thanks for the 5-star review!
Hearing how Zip has helped you manage things at your own pace is exactly why we do what we do.
Thank you for your support 💜
- Amirah
Get Ziped !
Well, Zip has been very helpful in many ways, from the easy way to get to the affordable way to pay. I like it!
June 11, 2026
Unprompted review
Reply from Zip AU
Hi Fredrico,
Thanks for your 5 star review 🙂
It’s awesome to hear that you're finding our setup easy to use and affordable. We appreciate your support!
-Jessie
Ease of use and freedom of Choice
Ease of use and freedom to save money on goods while on clearance, markdowns, etc. Maintaining budget options.
June 10, 2026
Unprompted review
Reply from Zip AU
Hi Judith,
Thank you for taking the time to share your feedback with us. We're glad Zip has been able to provide you flexibility with your repayments and an easier method to place orders. That's what our goal at Zip is.
Feel free to reach out to us anytime.
- Johny
They Were Very Helpful And Understanding
They Were Very Helpful And Understanding
June 5, 2026
Unprompted review
Reply from Zip AU
Hi Alan,
Thank you for the lovely review!
We’re so glad we could help, and we appreciate you taking the time to share your experience 💜
- Amirah
Happy Zipper
I enjoy using Zip as it gives me great flexibility to pay for things and easy to pay it back better than credit cards
June 6, 2026
Unprompted review
Reply from Zip AU
Hi Thomas,
Thanks for the 5 stars!
Giving you the flexibility to pay on your own terms is what we're all about
Thank you for choosing Zip 🙏
- Amirah
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